About
Arrivy is a comprehensive AI-powered operations cloud built for service businesses that need to manage complex field workflows, crew coordination, and customer-facing scheduling. Its core platform — the Arrivy Operations Cloud™ — brings together four major products: Field Service Management (FSM), Dock Scheduling, Arrivy For Services, and Field Sales Ops. With FSM, field teams stay aligned in real time while customers receive live updates and tracking on every job. Dock Scheduling connects carriers and warehouses through a unified system to improve throughput and on-time performance. The Field Sales Ops module connects CRM, sales reps, and customers in a single execution flow to accelerate quote-to-close cycles. Key capabilities include intelligent scheduling and dispatch, self-scheduling for customers, route optimization, crew management via a mobile app, digital forms for on/offline data collection, timesheet tracking, work orders, and a powerful dispatch dashboard. Arrivy also integrates with major business tools including Salesforce, HubSpot, Xero, Samsara, Calendly, and Zoho. Arrivy is built for operations teams in construction, HVAC, moving, roofing, solar, events, delivery & logistics, and installation and repair. It is particularly well-suited for mid-market to enterprise service companies looking to replace fragmented point solutions with a cohesive, scalable operations platform.
Key Features
- Field Service Management (FSM): Keep field teams aligned and customers informed with real-time job tracking, dispatch dashboards, work orders, and crew management via mobile app.
- Dock Scheduling: Connect carriers and warehouses through an integrated scheduling system to improve dock visibility, throughput, and on-time delivery performance.
- Intelligent Scheduling & Route Optimization: Plan, assign, and balance jobs without scheduling conflicts, and optimize routes to cut fuel costs and keep field teams on time.
- Customer Self-Scheduling & Real-Time Tracking: Let customers book appointments online anytime while delivering live tracking updates that improve satisfaction and build trust.
- Digital Forms & Timesheet Management: Collect job data online or offline via dynamic digital forms, and record field hours with granular time tracking across every job.
Use Cases
- An HVAC company uses Arrivy to schedule technician dispatches, optimize routes, and send customers real-time arrival notifications.
- A moving company leverages Arrivy's crew management and digital forms to coordinate multi-crew jobs and capture signatures and inventory data on-site.
- A logistics warehouse uses Arrivy Dock Scheduling to coordinate inbound carrier appointments, reduce dock idle time, and improve throughput.
- A roofing contractor uses Arrivy Field Sales Ops to connect CRM leads with field reps, generate instant quotes, and close jobs faster from the field.
- A solar installation company uses Arrivy to manage complex multi-step service workflows, track field hours, and provide customers with live job progress updates.
Pros
- Unified Operations Suite: Replaces multiple siloed tools with a single connected platform covering FSM, dock scheduling, field sales, and customer experience.
- Extensive Integration Ecosystem: Connects natively with popular tools like Salesforce, HubSpot, Xero, Samsara, Calendly, and Zoho, reducing manual data entry.
- AI-Oriented Platform: Built with AI to surface insights, automate scheduling decisions, and turn operational data into actionable intelligence.
- Free to Get Started: Offers a free sign-up tier, making it accessible for small service businesses before committing to a paid plan.
Cons
- Complexity for Small Teams: The breadth of features across four platform modules may be overwhelming for very small businesses with simple operational needs.
- Pricing Transparency: Full pricing details require contacting sales or booking a demo, which can slow evaluation for buyers comparing options.
- Industry-Specific Focus: Primarily built for field service industries (HVAC, construction, moving, etc.), limiting relevance for businesses outside these verticals.
Frequently Asked Questions
What is Arrivy used for?
Arrivy is used to manage field service operations, dock scheduling, crew coordination, and field sales workflows. It helps businesses in industries like construction, HVAC, moving, and logistics streamline operations and improve customer experiences.
Does Arrivy have a mobile app?
Yes, Arrivy provides a mobile app that allows field crews to receive shared updates, track tasks, manage jobs, and stay connected with the back office in real time.
What integrations does Arrivy support?
Arrivy integrates with a wide range of tools including Salesforce, HubSpot, Xero, Samsara, CompanyCam, Calendly, Zoho, Square, Pipedrive, Workday, SharePoint, and many more.
Is Arrivy free to use?
Arrivy offers a free sign-up option, with paid plans available for businesses that need advanced features and higher usage. Pricing details are available on their website or via a demo.
Which industries does Arrivy serve?
Arrivy supports a wide range of field service industries including construction, HVAC, moving, roofing, solar, events, delivery & logistics, and installation and repair services.
