About
Cartegraph is a government-grade enterprise asset management (EAM) platform, now unified under OpenGov's Public Service Platform. Designed specifically for municipalities, utilities, and public works agencies, it enables organizations to digitize and streamline the full lifecycle of their physical assets — from roads and parks to water treatment plants and fleet vehicles. Key capabilities include work order management, capital budget and project planning, fleet management, facilities management, and utility billing. The platform connects departments such as Public Works, Parks & Recreation, Stormwater, Transportation, and Community Development in one unified system, replacing siloed spreadsheets and legacy tools. Cartegraph also supports data-driven decision-making through analytics and reporting, helping government leaders prioritize maintenance, allocate budgets, and demonstrate infrastructure value to residents. Its 311 Request Management module enables agencies to handle constituent service requests efficiently, while integrations with financial management and procurement tools support end-to-end government operations. With professional services, a dedicated help center, and an active user community (OpenGov University), Cartegraph is well-suited for small towns through large municipalities seeking to modernize public infrastructure management. The platform serves over 2,000 communities and is a trusted choice for government IT and public works departments committed to transparency and efficiency.
Key Features
- Work Order Management: Create, assign, track, and close work orders across all departments from a centralized interface, reducing paper-based processes and improving crew accountability.
- Capital Budget & Project Planning: Plan and manage capital improvement projects with tools for budgeting, scheduling, and tracking progress from inception through completion.
- Multi-Department Asset Tracking: Track infrastructure assets across public works, utilities, parks, fleet, and facilities in a single unified platform tailored for government workflows.
- 311 Request Management: Capture and manage constituent service requests, routing them to the appropriate departments for faster resolution and improved resident satisfaction.
- Analytics & Reporting: Leverage built-in reporting and dashboards to make data-driven maintenance and investment decisions and demonstrate infrastructure value to stakeholders.
Use Cases
- A city's Public Works department uses Cartegraph to digitize work orders for road maintenance, reducing response times and improving crew accountability.
- A municipal utility district tracks the condition and maintenance history of its water distribution and wastewater treatment assets to plan proactive repairs.
- A parks and recreation department manages facility maintenance schedules, capital improvement budgets, and seasonal work orders in one centralized system.
- A government IT department consolidates fragmented departmental tools onto the OpenGov/Cartegraph platform to eliminate data silos and improve cross-department reporting.
- A small town uses Cartegraph's 311 Request Management to capture and route resident service requests to the appropriate department, improving constituent satisfaction.
Pros
- Purpose-Built for Government: Designed specifically for public sector workflows, compliance requirements, and multi-department collaboration — not a generic tool adapted for government use.
- Unified Platform: Integrates with OpenGov's broader suite covering ERP, permitting, finance, and utility billing, eliminating data silos across city departments.
- Proven at Scale: Trusted by 2,000+ communities ranging from small towns to large municipalities, with documented success stories and strong implementation support.
Cons
- Enterprise Pricing: Cartegraph is an enterprise-tier paid solution with no free or self-serve tier, which may be cost-prohibitive for very small municipalities or agencies with tight budgets.
- Implementation Complexity: As a comprehensive government platform, onboarding and configuration can require significant time, professional services engagement, and staff training.
Frequently Asked Questions
What is Cartegraph used for?
Cartegraph is an enterprise asset management platform used by government agencies to manage infrastructure assets, work orders, capital projects, fleet, facilities, and utility operations.
Is Cartegraph part of OpenGov?
Yes. Cartegraph has been integrated into the OpenGov Public Service Platform, which unifies asset management with ERP, permitting, budgeting, and other government operations tools.
Who is Cartegraph designed for?
Cartegraph is designed for public sector organizations including municipalities, counties, utility districts, and state agencies — particularly departments like Public Works, Utilities, Parks & Recreation, and Fleet Management.
Does Cartegraph offer a free trial or free plan?
Cartegraph is an enterprise software solution and does not offer a public free tier. Interested agencies can request a demo through the OpenGov website to evaluate the platform.
What types of assets can Cartegraph manage?
Cartegraph supports a wide range of public assets including roads, water distribution systems, wastewater facilities, stormwater infrastructure, fleet vehicles, parks, and public buildings.
