About
Cash Converters is a publicly listed (ASX: CCV) global retail and personal finance group headquartered in Perth, Western Australia. Founded 39 years ago, the company has grown into a diverse operation spanning franchising, direct store operations, and personal finance services across 15 countries and 659 stores. Its mission is to ensure everyone has financial options by providing responsible, transparent solutions tailored to individual needs. The company operates across both hemispheres — with major store presence in the UK (193), Australia (153), Spain (75), France (47), South Africa (22), and more — making it one of the most geographically distributed second-hand retail and finance networks in the world. Cash Converters serves a growing, under-serviced market through a global, integrated, multi-channel network that includes physical stores and digital channels. Key strengths include bespoke proprietary technology for enhanced customer service, data-driven decisioning for better lending and retail outcomes, and an industry-leading Net Promoter Score (NPS). The business has demonstrated resilience across multiple economic cycles and geographies. Cash Converters is ideal for consumers looking to sell pre-owned goods for fast cash, purchase affordable second-hand items, or access short-term personal finance products in a regulated and transparent environment.
Key Features
- Global Store Network: 659 stores across 15 countries spanning both hemispheres, ensuring widespread accessibility for buying, selling, and financial services.
- Personal Finance Solutions: Provides responsible and transparent personal finance products tailored to under-served customer segments with data-driven decisioning.
- Bespoke Technology Platform: Proprietary technology infrastructure that enhances customer service across in-store and digital channels.
- Diversified Revenue Model: Generates revenue from franchising, direct store operations, and personal finance, providing resilience across economic cycles.
- Industry-Leading NPS: High-quality customer service delivery resulting in top-tier Net Promoter Scores across its international network.
Use Cases
- Individuals looking to sell second-hand electronics, jewellery, or household items quickly for cash.
- Consumers seeking affordable pre-owned goods as an alternative to buying new.
- Customers in under-served financial markets needing access to short-term personal finance or cash loans.
- Franchise investors looking to operate a Cash Converters store within an established global network.
- Businesses and investors seeking exposure to diversified retail and financial services through ASX-listed equity (CCV).
Pros
- Extensive Global Reach: With 659 stores in 15 countries, Cash Converters offers unmatched geographic coverage in the second-hand retail and personal finance sector.
- 39 Years of Operational Experience: Decades of experience across multiple economic cycles and geographies provide stability and trusted brand recognition.
- Data-Driven Customer Outcomes: Proprietary data and technology systems enable smarter lending decisions and improved service personalisation.
Cons
- Primarily Physical Store-Based: The business model relies heavily on physical store networks, which may limit scalability compared to fully digital-first competitors.
- Limited Digital-Only Offering: Customers without access to a nearby store may have a reduced experience, as many services require in-person interaction.
Frequently Asked Questions
What services does Cash Converters offer?
Cash Converters offers second-hand retail (buying and selling pre-owned goods) and personal finance solutions, including short-term loans and cash advances, across its global store network.
How many stores does Cash Converters operate globally?
As of June 2025, Cash Converters operates 659 stores across 15 countries, including major markets in the UK, Australia, Spain, France, and South Africa.
Is Cash Converters a publicly listed company?
Yes, Cash Converters International Limited is listed on the Australian Securities Exchange (ASX) under the ticker CCV, with its head office in Perth, Western Australia.
How does Cash Converters use technology to serve customers?
Cash Converters utilises bespoke proprietary technology for enhanced customer service and data-driven decisioning to improve lending and retail outcomes for customers.
Can I access Cash Converters services online?
Cash Converters provides services through both its physical store network and digital/online channels, offering a multi-channel experience for customers.
