About
Copenhagen Optimization is a specialized aviation technology company that has been helping airports worldwide overcome capacity constraints and operational inefficiencies since 2014. Their core product, Better Airport®, is the world's leading connected operations platform purpose-built by airport operators for airport operators. It is a cloud-based solution that integrates all major airport operational domains—check-in, baggage handling, security, stand and gate management, border control, and virtual queuing—into one seamless, data-driven environment. The platform is modular, offering dedicated tools including Better Forecast for demand prediction, Better Check-in for passenger flow, Better Security for queue and staffing optimization, Better Shift for workforce scheduling, Better Deployment for resource allocation, Better Baggage for reclaim operations, Better Border for immigration management, and Better Virtual Queuing for passenger experience. By connecting previously siloed operations and enabling real-time data flow, Better Airport empowers airports of all sizes to make smarter decisions, increase throughput, and grow capacity without physical expansion. Scenario-based planning and dynamic allocation tools allow teams to model operational changes before implementation. In addition to software, Copenhagen Optimization provides expert airport consulting services. Their team brings deep industry experience in operational strategy, advanced analytics, planning, and optimization, working collaboratively with airport leadership to ground every recommendation in operational reality. The platform has been deployed at major airports including Denver International Airport, delivering measurable improvements in passenger experience and resource utilization.
Key Features
- Connected Operations Platform: Better Airport® unifies check-in, baggage, security, stand & gate, immigration, and virtual queuing into a single cloud-based system, replacing fragmented, siloed workflows.
- Demand Forecasting & Scenario Planning: Better Forecast and scenario-based planning tools enable airports to model capacity changes and resource allocation decisions before committing to them operationally.
- Real-Time Resource Optimization: Dynamic allocation engines for staffing, gates, check-in desks, and security lanes ensure optimal resource usage during peak and off-peak periods alike.
- Modular Product Suite: Airports can adopt individual modules—Better Security, Better Baggage, Better Shift, Better Deployment, Better Border, Better Virtual Queuing—based on their specific operational needs.
- Expert Airport Consulting: Alongside software, the company provides data-driven consultancy in operational strategy, advanced analytics, and hands-on implementation tailored to each airport's unique challenges.
Use Cases
- Optimizing baggage reclaim and handling operations to eliminate bottlenecks and balance workload across reclaim belts.
- Dynamic gate and stand allocation to maximize aircraft turnaround efficiency and create capacity for new airline routes.
- Security lane staffing and queue management to reduce passenger wait times and meet service level agreements.
- Peak demand forecasting and capacity planning to handle seasonal surges without physical terminal expansion.
- Real-time connected operations monitoring across all airport touchpoints to enable faster, more informed operational decisions.
Pros
- Built by Airport Industry Experts: The platform is developed and continuously refined by practitioners with deep, domain-specific airport operations experience, ensuring relevance and practical applicability.
- End-to-End Airport Coverage: A single platform addresses all major airport operational areas, reducing the need for multiple point solutions and improving cross-functional data visibility.
- Proven at Major International Airports: Real-world deployments at airports like Denver International demonstrate measurable improvements in throughput, capacity utilization, and passenger experience.
Cons
- Niche Market Applicability: The platform is purpose-built exclusively for airport operators, offering no value to organizations outside the aviation industry.
- Enterprise-Level Investment: As a specialized enterprise solution, pricing is likely substantial, making it less accessible for smaller or budget-constrained airports without significant procurement processes.
- Complex Implementation: Integrating a connected operations platform across all airport touchpoints requires extensive onboarding, staff training, and change management effort.
Frequently Asked Questions
What is Better Airport®?
Better Airport® is Copenhagen Optimization's flagship cloud-based connected operations platform. It integrates check-in, baggage, security, stand & gate, immigration, and virtual queuing management into one unified system built specifically for airport operators.
Who is Copenhagen Optimization's software designed for?
The platform is designed for airport operators of all sizes—from regional airports to major international hubs—who need to improve operational efficiency, manage capacity constraints, and enhance the passenger experience.
Can airports increase capacity without building new infrastructure?
Yes. Copenhagen Optimization's data-driven approach helps airports unlock hidden capacity within existing infrastructure through smarter scheduling, dynamic resource allocation, and scenario-based planning—enabling growth without physical expansion.
What consulting services does Copenhagen Optimization offer?
The company provides specialized airport consulting covering operational strategy, advanced analytics, planning, and optimization. Their consultants work collaboratively with airport teams, grounding every analysis in the airport's specific operational reality.
How long has Copenhagen Optimization been in the market?
Copenhagen Optimization was founded in 2014 and has over a decade of experience helping airports worldwide mitigate capacity constraints, improve operations, and enhance passenger journeys through data-driven software and consulting.
