About
FieldAware, from GPS Insight, is a comprehensive field service management (FSM) solution purpose-built to serve as the operational hub for field service businesses. It bridges back-office operations and field technicians by automating time-consuming tasks such as scheduling, dispatching, route optimization, and invoicing — reducing paperwork and enabling faster, more accurate job completion. Field technicians gain access to a feature-rich mobile app on iOS and Android that surfaces job details, custom checklists, mobile forms, customer history, and asset information — even when working offline. Real-time alerts and notifications keep teams synchronized, while knowledge management tools ensure technicians always have the right information on hand. For managers and dispatchers, FieldAware provides powerful work order management, intelligent scheduling with route optimization, insightful reporting dashboards, and a self-service customer portal. The platform is highly configurable and integrates with leading ERP systems, including a dedicated FieldAware for NetSuite solution. FieldAware serves a wide range of industries including building & construction, facility & property management, industrial and commercial equipment, health sciences & MedTech, and oil & gas. Its Open API enables custom integrations and extensions. With rapid ROI, enterprise-grade features, and an emphasis on ease of adoption, FieldAware is suited for mid-market to enterprise field service organizations looking to improve first-time-fix rates and customer satisfaction.
Key Features
- Mobile App for Field Technicians: iOS and Android app gives field technicians real-time access to job details, checklists, customer data, and asset information — with offline capability for connectivity-challenged environments.
- Intelligent Scheduling & Dispatch: Automates scheduling and dispatch with route and schedule optimization, dynamically assigning crews based on matched skills and location to maximize job throughput.
- Work Order Management: Centralized work order lifecycle management covering creation, assignment, progress tracking, and completion — reducing manual paperwork and improving first-time-fix rates.
- Invoicing & Reporting: Integrated invoicing accelerates billing cycles post-job completion, while robust reporting and insights dashboards provide operational visibility for management and executives.
- NetSuite & Open API Integration: Native FieldAware for NetSuite integration maintains seamless real-time ERP workflows, and an Open API allows custom integrations with third-party systems.
Use Cases
- A construction services company uses FieldAware to dispatch crews to job sites, track work order progress in real time, and invoice clients immediately upon job completion.
- A medical equipment maintenance provider leverages FieldAware's knowledge management and mobile forms to ensure technicians follow compliance checklists during service calls.
- A facility management firm uses FieldAware's scheduling and route optimization to reduce drive time and increase the number of preventive maintenance visits completed per day.
- An industrial equipment company integrates FieldAware with NetSuite to automatically sync field service data with their ERP, eliminating manual data re-entry and billing delays.
- An oil & gas operator uses FieldAware's reporting and insights dashboards to monitor first-time-fix rates, technician utilization, and customer satisfaction across regional field teams.
Pros
- End-to-End Field Operations Coverage: Covers the full field service lifecycle from scheduling and dispatch to invoicing and reporting, eliminating the need for multiple disconnected tools.
- Offline Mobile Capability: Technicians can access and update job information even without an internet connection, ensuring productivity in remote or low-connectivity environments.
- Native NetSuite Integration: Deep, purpose-built integration with NetSuite provides real-time data sync between field operations and back-office ERP, reducing duplicate data entry.
- Highly Configurable Platform: Flexible and configurable to accommodate diverse industry workflows without requiring custom development, supporting rapid deployment and adoption.
Cons
- Enterprise-Focused Pricing: Designed for mid-market and enterprise businesses; pricing and feature depth may be overkill for very small field service operations or solo contractors.
- Demo-Required Sales Process: No self-serve sign-up or transparent pricing is publicly available — prospects must engage through a demo request, slowing initial evaluation.
- Learning Curve for Full Configuration: The platform's breadth of features and configurability options may require dedicated onboarding and training investment to fully realize its capabilities.
Frequently Asked Questions
What industries does FieldAware support?
FieldAware serves a wide range of industries including building & construction services, facility & property management, industrial and commercial equipment, health sciences & MedTech, and oil & gas.
Does FieldAware integrate with NetSuite?
Yes. FieldAware offers a dedicated 'FieldAware for NetSuite' solution that maintains seamless real-time workflows between NetSuite ERP and FieldAware's field service management platform.
Does the mobile app work offline?
Yes. The FieldAware mobile app includes offline capability, allowing field technicians to access job details, forms, and customer information even when internet connectivity is unavailable.
What platforms does the FieldAware mobile app support?
The FieldAware mobile app is available for both iOS and Android devices, ensuring compatibility across most modern smartphones and tablets used in the field.
Can FieldAware integrate with other third-party systems?
Yes. FieldAware provides an Open API that enables custom integrations with third-party systems and applications beyond the native NetSuite integration.
