About
Firefly Reservations is a comprehensive campground and RV park management software built by a campground owner, for campground owners. The platform covers every aspect of running a campground — from accepting online reservations 24/7 and managing long-term stays to processing point-of-sale transactions and handling automated payments. Guests can browse live availability, choose their preferred spot via an interactive map, and complete reservations without staff involvement. Long-term reservation management is fully automated: monthly charges are applied, payments processed, and guests notified automatically — significantly reducing office workload. Firefly integrates with major third-party booking platforms including Airbnb, Hipcamp, and ReserveAmerica.com, helping campgrounds market their parks and attract new guests. A built-in Point-of-Sale system eliminates the need for separate retail software, and revenue can be boosted through add-on offerings like golf cart rentals. The platform is web-based, meaning owners and staff can securely manage reservations and operations from anywhere with an internet connection. Setup is fast thanks to dedicated onboarding specialists, and there are no contracts or start-up fees — billing only begins after the first guest transaction. A 14-day free trial is available with no credit card required, and users can cancel at any time. Firefly is ideal for year-round campgrounds, seasonal operations, glamping resorts, and RV parks of all sizes looking for flexible, easy-to-use management software.
Key Features
- 24/7 Online Reservations: Guests can view live availability and book their spot anytime via an online reservation portal — no staff involvement needed.
- Interactive Site Map: Guests can pick their exact campsite from an interactive map and check availability calendars before confirming their reservation.
- Automated Long-Term Reservation Management: Monthly charges and payments for long-term stays are processed automatically, with guests notified of upcoming charges without manual effort.
- Built-In Point-of-Sale (POS): Process campground store transactions directly within Firefly — no need for a separate POS system.
- Third-Party Booking Integrations: Sync listings with Airbnb, Hipcamp, and ReserveAmerica.com to expand reach and attract more guests.
Use Cases
- A campground owner accepts online bookings 24/7 without needing staff to manually process reservations.
- An RV park manager automates monthly billing and payment notifications for long-term seasonal guests.
- A glamping resort uses the interactive site map to let guests choose their preferred glamping unit before arrival.
- A campground store owner processes retail transactions using Firefly's built-in POS instead of a separate system.
- A campground operator lists their park on Airbnb and Hipcamp through Firefly's third-party integrations to attract more guests.
Pros
- No Contracts or Upfront Fees: Campground owners aren't charged until their first guest transaction completes, making it risk-free to get started.
- Easy Setup with Dedicated Onboarding: Onboarding specialists guide new users through setup quickly, reducing the learning curve for non-technical owners.
- All-in-One Platform: Combines reservations, POS, payments, guest communications, and integrations in one system, eliminating the need for multiple tools.
- Accessible Anywhere: Fully web-based, so owners and staff can manage their campground from any device with an internet connection.
Cons
- Niche Use Case: Designed exclusively for campgrounds and RV parks — not suitable for other hospitality or property management needs.
- No Mobile App Mentioned: The platform appears to be web-only with no dedicated iOS or Android app, which may limit on-the-go usability for some operators.
- Pricing Not Fully Transparent: Detailed pricing tiers are not prominently listed on the site, requiring users to request a demo or start a trial to understand full costs.
Frequently Asked Questions
Is there a free trial available?
Yes, Firefly Reservations offers a 14-day free trial with no credit card required. You can cancel at any time during or after the trial.
Are there contracts or setup fees?
No. Firefly has no contracts and no start-up fees. You are only charged after your first guest transaction is completed.
Does Firefly integrate with other booking platforms?
Yes. Firefly integrates with Airbnb, Hipcamp, and ReserveAmerica.com so you can market your campground across multiple platforms.
Can guests make long-term or seasonal reservations online?
Yes. Guests can book long-term stays directly through the reservation portal. Monthly charges are applied and processed automatically, and guests receive notifications about upcoming payments.
Does Firefly include a point-of-sale system?
Yes. Firefly includes a built-in POS register for processing campground store transactions, so you don't need a separate retail system.
