About
Flyreel (now part of LexisNexis Risk Solutions as Total Property Understanding™) is an enterprise-grade AI platform designed to transform how insurance companies assess and understand residential property risk. Rather than relying on costly in-person inspections, Flyreel guides policyholders through a self-service video walkthrough of their home using a smartphone app. The AI engine then analyzes the captured footage and images to automatically detect property conditions, hazards, and features that inform underwriting and renewal decisions. The platform leverages computer vision and machine learning to identify risks such as roof damage, aging systems, safety hazards, and property characteristics — all without requiring a field inspector to visit the property. Insurance carriers gain rich, structured data on each home, enabling faster, more confident decisions at both new business submission and policy renewal. Flyreel integrates with existing carrier workflows and data systems to provide a seamless end-to-end solution. It is particularly valuable for reducing underwriting cycle times, improving loss ratio accuracy, combating insurance fraud, and delivering a modern digital experience to policyholders. The tool is purpose-built for property and casualty (P&C) insurance carriers, MGAs, and reinsurers looking to modernize their home inspection and risk assessment operations.
Key Features
- AI-Guided Self-Inspection: Policyholders are guided through a step-by-step video walkthrough of their home via a smartphone app, eliminating the need for in-person inspector visits.
- Computer Vision Risk Detection: AI automatically analyzes captured footage to identify property conditions, hazards, and features such as roof damage, aging HVAC systems, and safety risks.
- Automated Underwriting Data: Delivers structured, actionable property data directly into carrier underwriting workflows to accelerate new business and renewal decisions.
- Fraud Detection Signals: Provides data points that help insurers detect misrepresentation and fraud by cross-referencing visual property evidence with application details.
- Carrier System Integration: Integrates with existing policy administration and data systems via API, enabling seamless adoption into current insurance operations.
Use Cases
- A home insurance carrier deploys Flyreel at new business submission to remotely verify property conditions and reduce underwriting risk before binding a policy.
- An insurer uses Flyreel at renewal time to detect changes in property condition that may warrant premium adjustments or non-renewal decisions.
- A claims team leverages pre-loss inspection data captured by Flyreel to validate the condition of a property prior to a reported loss event.
- An MGA integrates Flyreel via API to automatically trigger policyholder inspection requests and ingest structured property data into their policy administration system.
- An insurance company uses Flyreel's AI-detected hazard signals to identify potential fraud by comparing declared property features with video evidence.
Pros
- Eliminates Costly In-Person Inspections: Remote, self-guided inspections reduce operational costs and speed up turnaround times compared to traditional field inspection models.
- Richer Property Data at Scale: AI-powered analysis provides consistent, structured interior and exterior property data across a large volume of policies simultaneously.
- Improved Policyholder Experience: Policyholders complete inspections on their own schedule via mobile app, reducing friction and improving satisfaction.
Cons
- Enterprise-Only Pricing: Flyreel is built for insurance carriers and large organizations — it is not accessible or relevant to individual consumers or small businesses.
- Policyholder Participation Required: The self-service model relies on policyholders actively completing the inspection, which may result in low completion rates for some customer segments.
- Narrow Industry Focus: The platform is purpose-built for property and casualty insurance, limiting its applicability outside of the insurance vertical.
Frequently Asked Questions
What is Flyreel used for?
Flyreel is used by home insurance carriers to conduct remote, AI-powered property inspections. It allows policyholders to record a guided video walkthrough of their home, which is then analyzed by AI to extract risk-relevant property data for underwriting.
How does the AI inspection process work?
Policyholders receive a link to the Flyreel mobile app, which guides them room-by-room through a structured video walkthrough. The AI engine processes the footage using computer vision to detect property conditions, hazards, and features, then delivers a structured data report to the insurer.
Who is Flyreel designed for?
Flyreel is designed for property and casualty (P&C) insurance carriers, managing general agents (MGAs), and reinsurers who need accurate, scalable property inspection data for underwriting, renewals, and claims.
Is Flyreel part of LexisNexis?
Yes. Flyreel was acquired by LexisNexis Risk Solutions and is now integrated into their Total Property Understanding™ suite, which provides comprehensive property data and AI-enabled insights for home insurance underwriting.
What platforms does Flyreel support?
Policyholders access Flyreel through iOS and Android mobile apps. Insurance carriers access the platform and its data outputs via a web portal and API integrations with their existing systems.
