About
Included Health, built on the foundation of Grand Rounds, is a comprehensive healthcare navigation and virtual care platform designed for employers, health plans, public sector organizations, and labor unions. The platform empowers members to get the most from their healthcare benefits through a single, unified app. At the core of the offering is the Expert Medical Opinion service, which connects members to more than 4,000 of the nation's top specialists for second opinions—no additional appointments, exams, or out-of-pocket costs required. This is especially valuable for members facing new or complex diagnoses and those questioning current treatment plans. The platform also provides 24/7 on-call support from benefits, insurance, and billing experts who can answer healthcare questions, coordinate care, and follow up before and after doctor visits. The billing advocacy service handles insurance disputes and unexpected claims on behalf of members, removing administrative burden. For direct clinical care, Included Health offers virtual-first primary, urgent, and mental health services staffed by board-certified clinicians, available around the clock. Members can also schedule in-person care with local providers. The app integrates all these services into a seamless experience, making it easy to navigate coverage, find high-quality providers, and manage ongoing health needs. Included Health is purpose-built for enterprise deployment, serving Fortune 500 companies and large benefit programs seeking to improve health outcomes while reducing overall healthcare costs.
Key Features
- Expert Medical Second Opinions: Access 4,000+ of the nation's top specialists to review diagnoses and treatment plans—no extra appointments, exams, or bills required.
- 24/7 On-Call Care Team: Round-the-clock support from insurance, benefits, and billing experts who can answer questions, coordinate care, and follow up with providers.
- Virtual & In-Person Care: Board-certified clinicians provide primary, urgent, and mental health care virtually around the clock, with options to schedule in-person visits locally.
- Billing & Insurance Advocacy: Dedicated advocates work directly with insurers and providers to resolve unexpected bills, coverage disputes, and claims on behalf of members.
- Unified Benefits Navigation: A single app connects members to their full benefits ecosystem—helping them find the right care, understand coverage, and avoid unnecessary costs.
Use Cases
- An employee recently diagnosed with cancer seeks a second opinion from a top oncologist to confirm their treatment plan before starting chemotherapy.
- A plan member receives an unexpected $3,000 hospital bill and needs an advocate to dispute the charge with their insurer.
- A benefits manager at a mid-sized company deploys Included Health to reduce employee healthcare costs and improve workforce wellness outcomes.
- A remote worker needs same-day access to a therapist for anxiety and connects virtually with a licensed mental health professional through the app.
- A member unsure whether a specialist referral is within their network uses the care team to find a high-quality, in-network provider and schedule an appointment.
Pros
- Access to Elite Specialists: Members can get a second opinion from the best doctors in the country without extra cost, travel, or additional appointments.
- Comprehensive All-in-One Care: Medical, mental health, financial, and administrative healthcare needs are all addressed through a single platform and app.
- Always-On Support: 24/7 availability means members never have to wait for urgent healthcare guidance, whether clinical or administrative.
- Removes Administrative Burden: Billing advocacy and benefits navigation take the stress of navigating insurance and claims off members' shoulders entirely.
Cons
- Requires Employer or Health Plan Sponsorship: The service is not available as a direct individual subscription—access is only granted through an employer, health plan, or benefits program.
- Primarily U.S.-Focused: Specialist network and clinical services are centered on U.S.-based providers, limiting utility for international or globally distributed workforces.
- Enterprise Sales Process: Organizations must go through a demo and procurement process; there is no self-serve sign-up for companies looking to adopt the platform quickly.
Frequently Asked Questions
What is Included Health (formerly Grand Rounds)?
Included Health is a healthcare navigation and virtual care platform that merged Grand Rounds and Doctor On Demand. It provides expert second opinions, virtual clinical care, benefits navigation, and billing advocacy for members through their employer or health plan.
How do members access the platform?
Members activate their account through a link or code provided by their employer or health plan, then access all services via the Included Health mobile app or web portal.
Is there a cost to members for second opinions?
For members whose employer or health plan has contracted with Included Health, expert second opinions and care team support are typically provided at no additional out-of-pocket cost.
What specialties are available for second opinions?
The platform provides access to over 4,000 leading specialists across a wide range of medical fields, including oncology, cardiology, orthopedics, neurology, and more.
Can Included Health help with surprise medical bills?
Yes. The billing advocacy service works directly with insurers and healthcare providers to dispute unexpected charges, resolve claims, and clarify coverage on behalf of members.
