About
Instinct is a medical-first veterinary practice software platform built to modernize how veterinary hospitals operate — from triage to discharge. At its core is Instinct EMR, a fully integrated electronic medical record system with digital treatment sheets that keep care teams synchronized and ensure every completed treatment is billed automatically. The platform includes ScribbleVet, a leading AI-powered scribe that helps veterinarians document faster without sacrificing accuracy, and Standards of Care, a trusted clinical decision-support tool that guides teams from diagnosis through discharge. Built-in Plumb's drug reference and dosing calculators reduce medication errors, while robust patient safety warning systems add an extra layer of protection. Instinct also features Anesthesia Mode for real-time monitoring from pre-med to recovery, and a native payments module that simplifies checkouts, refunds, and end-of-day reconciliation — all synced directly with the EMR. The system integrates with the tools veterinary practices already use, making adoption seamless. Instinct is purpose-built for emergency, specialty, and general practice hospitals seeking to replace fragmented, paper-based workflows with a unified platform that saves staff time, reduces missed charges, and supports better patient outcomes.
Key Features
- Instinct EMR with Digital Treatment Sheets: A fully integrated electronic medical record system with built-in digital treatment sheets that keep care teams aligned and automatically link completed treatments to billing.
- ScribbleVet AI-Powered Scribe: An AI scribe designed specifically for veterinarians that automates clinical documentation, saving time and reducing the cognitive load of note-taking after every patient encounter.
- Clinical Decision Support & Plumb's Integration: Embedded access to Plumb's veterinary drug reference, dosing calculators, and Standards of Care protocols to reduce errors and guide clinical decisions from diagnosis to discharge.
- Anesthesia Mode: A real-time anesthesia monitoring and recording tool built directly into the EMR, covering the full workflow from pre-medication through recovery without switching systems.
- Integrated Payments & Charge Capture: Medically driven invoicing automatically captures every billable treatment and service, with native payment processing for faster checkouts, instant refunds, and simplified reconciliation.
Use Cases
- Emergency and specialty veterinary hospitals replacing paper-based treatment sheets and fragmented software systems with a unified digital platform
- General practice veterinary clinics looking to automate charge capture and reduce missed billing from completed treatments
- Veterinary teams using AI scribing (ScribbleVet) to reduce documentation time and eliminate after-hours charting
- Hospital administrators seeking real-time visibility into patient status, treatment completion, and billing from a single dashboard
- Veterinary anesthesiologists and technicians managing anesthesia workflows digitally, from pre-med dosing through recovery monitoring
Pros
- All-in-one veterinary platform: Combines EMR, treatment planning, AI scribing, drug reference, anesthesia monitoring, and payments into a single unified system, eliminating fragmented tools and data silos.
- Automated charge capture increases revenue: Medically driven invoicing tied directly to treatment completion ensures no billable services are missed, turning the software into a genuine revenue center.
- Built-in patient safety features: Integrated Plumb's dosing calculators and safety warning systems actively reduce medication errors and clinical oversights at the point of care.
- Designed by veterinary professionals: The platform is developed by a team with real veterinary practice experience, resulting in workflows and tools that reflect actual clinical needs.
Cons
- Primarily for established hospitals: The platform's breadth and enterprise focus may be more than small or solo veterinary practices need, potentially making it over-engineered for simpler operations.
- Pricing not publicly listed: Instinct requires a demo/sales conversation to obtain pricing, which can slow evaluation for practices looking to compare costs quickly.
- Learning curve for full adoption: Transitioning from legacy or paper-based systems to a comprehensive platform like Instinct requires staff training and change management effort.
Frequently Asked Questions
What types of veterinary practices does Instinct support?
Instinct is built for emergency, specialty, and general practice veterinary hospitals. It offers tailored workflows for each care setting, including dedicated tools for high-acuity emergency environments and streamlined primary care workflows.
What is ScribbleVet and how does it help veterinarians?
ScribbleVet is an AI-powered scribe integrated into the Instinct platform. It automatically transcribes and structures clinical notes during or after patient encounters, saving veterinarians significant documentation time and reducing after-hours charting.
Does Instinct integrate with other veterinary tools?
Yes. Instinct is designed to connect with the tools and systems veterinary practices already rely on. It supports integrations with diagnostic equipment, lab systems, and other practice tools to maintain a unified workflow.
How does Instinct help with charge capture and billing?
Instinct uses medically driven invoicing that ties billing directly to completed treatments in the digital treatment sheet. This automated approach ensures every service is captured and billed without manual entry, reducing revenue leakage.
Is Instinct available for general practice, or only emergency hospitals?
Instinct supports both. It offers Instinct EMR for Primary Care specifically designed for general practice workflows, in addition to its flagship emergency and specialty hospital platform.
