About
Instinct Science offers a comprehensive suite of veterinary practice software tools purpose-built for modern animal hospitals. At its core is Instinct EMR, a medical-first electronic medical records system that replaces fragmented, clipboard-based workflows with a unified digital platform tailored for both emergency/specialty and general practice settings. The platform's digital treatment sheets serve as the foundation of care coordination, helping teams follow structured treatment plans, stay synchronized across shifts, and ensure every completed treatment is automatically billed. Instinct Anesthesia Mode allows teams to monitor and record anesthesia in real time from pre-med to recovery without leaving the software. ScribbleVet, the platform's AI-powered scribe, helps veterinarians document faster by automating note-taking during appointments. Built-in access to Plumb's Veterinary Drug Reference, dosing calculators, and patient safety warning systems reduces medication errors and supports sound clinical decision-making at every step. Instinct Payments simplifies checkout, refunds, and end-of-day reconciliation—fully synced with the EMR so nothing is missed. The platform also integrates with tools practices already rely on, making adoption smoother for established teams. Instinct Science is ideal for veterinary hospital administrators, practice managers, and clinical teams seeking to improve charge capture, enhance patient safety, and scale operations without adding administrative overhead.
Key Features
- Instinct EMR: A medical-first electronic medical records system designed for emergency, specialty, and general practice veterinary hospitals, replacing fragmented paper-based workflows with a unified digital platform.
- ScribbleVet AI Scribe: An AI-powered scribe that automates clinical note-taking during appointments, reducing documentation burden and letting veterinarians focus more on patient care.
- Digital Treatment Sheets & Automated Billing: Built-in treatment plans keep teams synchronized across shifts while automatically triggering billing for every completed treatment, minimizing missed charges.
- Anesthesia Mode: Real-time anesthesia monitoring and recording integrated directly into the EMR, covering the full workflow from pre-med to recovery without switching systems.
- Clinical Decision Support: Built-in access to Plumb's Veterinary Drug Reference, dosing calculators, and patient safety warning systems to reduce medication errors and support evidence-based care.
Use Cases
- Emergency and specialty veterinary hospitals replacing paper treatment sheets and fragmented billing systems with a unified digital platform.
- General practice clinics looking to reduce documentation time using AI-powered scribing and streamlined EMR workflows.
- Veterinary practice managers aiming to improve charge capture rates and reduce end-of-month revenue discrepancies through automated, medically driven invoicing.
- Surgical and anesthesia teams needing real-time intraoperative monitoring and documentation integrated directly into the patient record.
- Multi-doctor hospitals standardizing clinical protocols and patient safety checks across all team members using built-in drug references and dosing calculators.
Pros
- All-in-one veterinary platform: Combines EMR, treatment planning, anesthesia tracking, payments, AI scribe, and drug reference into a single system, eliminating the need for multiple disconnected tools.
- Revenue capture focus: Medically driven invoicing and automated charge capture help practices recover lost revenue from missed billing, turning the software into a true financial asset.
- Built-in patient safety tools: Integrated Plumb's drug reference, dosing calculators, and safety warnings reduce clinical errors directly within the workflow, not as an afterthought.
- Purpose-built for veterinary teams: Designed specifically for vet hospital workflows—not adapted from human healthcare software—resulting in interfaces and features that match real clinical practice.
Cons
- Enterprise pricing with demo-only access: Pricing is not publicly listed and requires booking a demo, making it difficult for smaller or budget-conscious practices to quickly evaluate cost.
- May be complex for small single-vet practices: The platform's breadth of features is optimized for multi-doctor hospitals, which may feel like overkill for solo practitioners or very small clinics.
- Web-only platform: As a web-based system, it requires a reliable internet connection; there is no confirmed offline mode for clinics with connectivity challenges.
Frequently Asked Questions
What types of veterinary practices is Instinct designed for?
Instinct Science serves emergency and specialty hospitals as well as general practice clinics. It offers tailored products for each setting, including Instinct EMR for Primary Care and a broader EMR for specialist and emergency environments.
What is ScribbleVet and how does it help veterinarians?
ScribbleVet is an AI-powered scribe integrated into the Instinct platform. It automatically captures clinical notes during or after appointments, reducing the time veterinarians spend on documentation and allowing them to focus more on patient care.
Does Instinct integrate with tools my practice already uses?
Yes. Instinct is designed to connect with the tools veterinary teams already rely on. Their integrations page lists compatible third-party systems, and their payments module syncs directly with the EMR.
How does Instinct help capture missed charges?
Instinct's digital treatment sheets automatically link completed treatments to billing, so every service performed is recorded and invoiced. This medically driven invoicing approach reduces revenue leakage from forgotten or manually overlooked charges.
Is Plumb's Veterinary Drug Reference included in the software?
Yes. Plumb's is available as a standalone subscription and is also built into the Instinct EMR, giving clinicians instant access to drug dosing information and safety guidance without leaving the patient record.
