About
Irisys, short for InfraRed Integrated Systems Ltd, was a specialist technology company focused on people counting, queue management, and occupancy analytics. Using proprietary infrared thermal sensor technology, Irisys provided businesses — particularly in retail, transportation, and facilities management — with accurate, real-time data on foot traffic, customer flow, and space utilization. Their flagship product line, including the Vector 4D sensor, used advanced thermal imaging to detect and track individuals with high precision, enabling organizations to optimize staffing, improve customer experience, and manage building occupancy efficiently. The platform delivered actionable analytics through integrated software dashboards, helping operations teams make data-driven decisions around store layouts, checkout queuing, and resource allocation. Irisys products were widely deployed in large retail chains, airports, and commercial buildings globally. As a subsidiary aligned with Fluke Corporation, Irisys combined industrial-grade hardware reliability with intelligent analytics software. As of 2022, Irisys products are no longer available for new purchase. The company continues to provide limited technical support to existing customers and partners through its partner portal and dedicated support channels. Organizations seeking alternative solutions are directed to the broader Fluke product portfolio.
Key Features
- Thermal Infrared People Counting: Used advanced infrared thermal sensors to accurately detect and count individuals entering or exiting spaces in real time.
- Vector 4D Occupancy Sensing: The Vector 4D product line offered 3D depth-sensing capabilities to track occupancy and movement across large areas with high accuracy.
- Queue Management Analytics: Provided queue length and wait-time analytics to help retailers and transportation hubs optimize staffing and reduce customer wait times.
- Integrated Analytics Dashboard: Delivered actionable foot traffic and occupancy data through software dashboards for operations and facilities management teams.
- Enterprise-Grade Hardware Reliability: Industrial-quality sensors designed for continuous, high-throughput deployment in retail chains, airports, and commercial buildings.
Use Cases
- Retail chains measuring store foot traffic to optimize staffing levels and store layouts
- Airport and transit operators tracking passenger flow and managing queue wait times
- Facilities managers monitoring real-time building occupancy for safety compliance and space planning
- Operations teams using occupancy trend data to reduce energy consumption during low-traffic periods
- Loss prevention and customer experience teams analyzing entry and exit patterns across multiple store locations
Pros
- High Accuracy Thermal Sensing: Infrared-based detection provided reliable people counting unaffected by lighting conditions or privacy constraints.
- Enterprise Deployment Scale: Solutions were designed for large-scale, multi-site deployments common in major retail chains and transportation hubs.
- Actionable Occupancy Analytics: Integrated dashboards translated raw sensor data into business intelligence useful for staffing, layout, and operations decisions.
Cons
- Products Discontinued: Irisys products are no longer available for purchase as of 2022, limiting options for new deployments.
- Limited Ongoing Support: Only existing customers and partners receive technical support; no new features or product updates are being developed.
- Hardware-Dependent Solution: The platform required proprietary Irisys hardware, making integration with third-party sensor ecosystems difficult.
Frequently Asked Questions
Are Irisys products still available to buy?
No. As of 2022, Irisys products are no longer available for purchase. The company now provides limited support to existing customers only.
How can existing Irisys customers get technical support?
Existing customers and partners can access technical support via the Irisys partner portal or by emailing [email protected].
What was the Vector 4D product?
The Vector 4D was a flagship Irisys people counting and occupancy sensing device using 3D thermal imaging. A separate end-of-life announcement was made for this product line.
Is Irisys related to Fluke?
Yes. Irisys operated under the Fluke Corporation umbrella. Customers looking for alternative solutions are directed to Fluke.com.
What industries used Irisys solutions?
Irisys solutions were primarily used in retail, airports, transportation hubs, and commercial facilities management for people counting, queue analytics, and occupancy monitoring.
