About
JustFOIA is a purpose-built FOIA and public records request management solution designed to help government agencies and public organizations handle records requests efficiently and compliantly. The platform covers the full lifecycle of a request — from intake through custom online forms, to correspondence, document review, redaction, and final delivery — all in a paperless, centralized environment. Key capabilities include AI-enhanced redaction to accelerate and improve accuracy when handling sensitive documents, workflow automation to route tasks and communications without manual intervention, and a public portal where constituents can submit, track, and search requests online. A built-in payment portal supports invoicing and online payments in one interface, while deep Laserfiche integration provides an additional layer of document management power. Security is a core focus, with Single Sign-On (SSO) support and continuous cybersecurity monitoring. Compliance reporting tools help agencies satisfy legal obligations related to public records laws. JustFOIA also offers personalized onboarding and training programs, ensuring teams can hit the ground running. Built by users, for users, JustFOIA actively incorporates customer feedback into its product roadmap. The platform follows UX best practices and undergoes third-party 508 compliance audits for public-facing pages. It is ideal for city clerks, government records officers, law enforcement agencies, and any public body managing high volumes of records requests.
Key Features
- AI-Enhanced Redaction: Automatically identifies and redacts sensitive information from documents with AI assistance, improving speed and accuracy before releasing records.
- Workflow Automation: Automates task assignments, routing, and communications throughout the records request lifecycle, reducing manual effort and processing time.
- Public Submission Portal: Provides a branded, public-facing online portal where constituents can submit, track, and search for records requests at any time.
- Document Management & Correspondence: Centralizes document extraction, review, sorting, and correspondence in one interface, eliminating reliance on email inboxes and paper-based processes.
- Compliance Reporting: Built-in reporting tools help agencies track request statuses and deadlines to ensure full compliance with public records laws and regulations.
Use Cases
- A city clerk's office uses JustFOIA to receive, route, and respond to hundreds of monthly public records requests without paper or email-based processes.
- A law enforcement agency leverages AI-enhanced redaction to quickly process body camera footage requests while protecting exempt personal information.
- A state government department uses JustFOIA's compliance reporting to track response deadlines and ensure adherence to public records laws.
- A municipality deploys the public portal so residents can submit FOIA requests and check status updates online 24/7 without calling the office.
- A records management team integrates JustFOIA with Laserfiche to automate document routing and archiving as part of a fully digital records workflow.
Pros
- End-to-End Request Management: Covers the entire FOIA workflow from submission to delivery in a single platform, reducing the need for multiple disconnected tools.
- AI-Powered Efficiency: AI-enhanced redaction significantly speeds up the review process while improving accuracy compared to fully manual redaction.
- User-Driven Product Development: Customer feedback directly shapes the product roadmap, meaning the software evolves to meet real-world government agency needs.
- Strong Onboarding & Training: Personalized onboarding and dedicated training sessions help teams get productive quickly with minimal ramp-up time.
Cons
- Government-Specific Use Case: The platform is designed exclusively for public records and FOIA management, making it unsuitable for general document or case management needs.
- Pricing Not Publicly Listed: Pricing details are not available on the website, requiring prospective customers to contact sales for a quote, which can slow evaluation.
- Limited Third-Party Integrations: Deep integration is available for Laserfiche, but broader third-party ecosystem integrations may be limited compared to general-purpose platforms.
Frequently Asked Questions
What is JustFOIA used for?
JustFOIA is used by government agencies and public organizations to manage the entire lifecycle of FOIA and public records requests — from intake and correspondence to document redaction, compliance reporting, and final delivery.
Does JustFOIA use AI for redaction?
Yes. JustFOIA includes AI-enhanced redaction features that help staff identify and redact sensitive information more quickly and accurately than manual methods alone.
Can members of the public submit records requests through JustFOIA?
Yes. JustFOIA provides a public-facing online portal where constituents can submit new records requests, track the status of existing ones, and search previously released records.
Does JustFOIA integrate with Laserfiche?
Yes. JustFOIA offers a native Laserfiche integration that combines the two platforms' automation and document management capabilities for a more powerful records management workflow.
Is JustFOIA compliant with accessibility standards?
JustFOIA undergoes third-party 508 compliance audits on its public-facing pages and follows UX best practices to ensure accessibility for all users.
