About
Kennel Connection is an all-in-one software solution purpose-built for pet care businesses, including boarding kennels, doggy daycares, grooming salons, training centers, and retail pet shops. Designed by pet care professionals, the platform has been empowering facility owners for over 30 years with tools that simplify day-to-day operations and enhance the client experience. The software features a robust client portal and online booking system that significantly reduces inbound phone calls while enabling pet owners to easily schedule appointments and add-on services. Integrated two-way SMS keeps clients informed with automated appointment reminders, review prompts, and Text-To-Pay links — saving staff hours each week. The integrated payments module streamlines financial transactions and reduces administrative burdens. Kennel Connection offers both full cloud and hybrid deployment options, ensuring reliable performance regardless of internet conditions. Its feature set spans boarding management, daycare scheduling, grooming appointments, training session coordination, retail point-of-sale, pet sitting, and special services — all configurable to fit unique business requirements. As a privately owned company, Kennel Connection emphasizes personalized customer support and partnership, distinguishing itself from larger enterprise software providers. The platform is ideal for independent pet care facility owners and multi-location operators looking to reduce costs, increase revenue, and deliver exceptional care experiences. Customers report booking thousands of dollars in additional services monthly while saving significant labor hours on manual reservation tasks.
Key Features
- Online Booking & Client Portal: Allows pet owners to book appointments, select add-on services, and manage their accounts online — reducing phone call volume and boosting revenue.
- Integrated Two-Way SMS: Automates appointment reminders, review prompts, and Text-To-Pay links to streamline client communication and speed up checkout.
- Integrated Payments: Built-in payment processing reduces administrative burden, eliminates manual card handling, and improves financial transaction efficiency.
- Multi-Service Management: Covers boarding, daycare, grooming, training, retail, and pet sitting — all configurable within a single platform to fit any pet care business model.
- Cloud & Hybrid Deployment: Offers both full cloud and hybrid installation options for reliable performance whether online or offline.
Use Cases
- A boarding kennel uses Kennel Connection to manage reservations, automate appointment reminders via SMS, and process payments without staff handling card numbers.
- A doggy daycare reduces front-desk phone calls by enabling pet owners to book and manage appointments through the self-service client portal.
- A grooming salon tracks grooming appointments, manages client pet profiles, and sends automated review requests after each visit.
- A pet training center schedules training sessions, tracks client progress, and manages retail sales of training supplies all within one platform.
- A multi-service pet facility uses Kennel Connection's hybrid cloud deployment to maintain operations during internet outages while keeping data synced.
Pros
- 30+ Years of Industry Experience: One of the most established pet care software solutions, refined over decades of direct feedback from pet care professionals.
- Revenue-Generating Features: Online booking and add-on service selection have helped facilities book thousands of dollars in additional monthly revenue.
- Significant Labor Savings: Automation tools like Text-To-Pay and online reservations save facilities up to 40+ labor hours per month.
- Personalized Customer Support: As a privately owned company, Kennel Connection offers dedicated, tailored support — not generic enterprise helpdesk responses.
Cons
- Pricing Not Publicly Listed: Pricing details are not transparently published on the website, requiring a demo request to get cost information.
- Niche Focus: The platform is exclusively built for pet care businesses, making it unsuitable for any other industry vertical.
- Desktop/Hybrid Complexity: The hybrid deployment model may require additional IT setup and hardware coordination compared to fully cloud-native competitors.
Frequently Asked Questions
What types of pet care businesses can use Kennel Connection?
Kennel Connection supports a wide range of pet care operations including boarding kennels, doggy daycares, grooming salons, training centers, retail pet shops, and pet sitting services.
Does Kennel Connection support online booking?
Yes, Kennel Connection includes a robust client portal and online booking system that allows pet owners to schedule appointments and select add-on services without calling the facility.
What payment options does Kennel Connection support?
Kennel Connection offers integrated payment processing, including a Text-To-Pay feature that lets facilities send payment links to clients via SMS before pickup.
Is Kennel Connection cloud-based or installed on-premise?
Kennel Connection offers both a full cloud solution and a hybrid option, giving businesses flexibility based on their infrastructure preferences and internet reliability.
How long has Kennel Connection been in business?
Kennel Connection has been in business for over 30 years, making it one of the most experienced and established software providers in the pet care industry.
