About
DOOR, rebranded from Latch, is a full-stack Building Intelligence platform purpose-built for multifamily residential communities, student housing, and large-scale property portfolios. It integrates access control, smart home automation, and operational analytics into a single cohesive system, eliminating the need for fragmented point solutions. At its core, DOOR OS powers the entire ecosystem, connecting hardware and software in real time. The platform includes a suite of proprietary IoT devices: smart locks (C2, M2, M3 Mortise, Interconnect), a Smart Intercom with video and remote unlock capabilities, contactless R2 Smart Readers for common areas, and a DOOR Link Camera for enhanced surveillance. On the smart home side, residents and managers benefit from automated thermostats, leak sensors, motion sensors, open/close monitors, and dimmer switches. Property managers use the DOOR App and Manager Dashboard to remotely control every entry point, automate routine tasks, manage visitor access, receive real-time alerts, and monitor environmental conditions across entire portfolios. The platform's cloud-based access control reduces energy costs, prevents water damage, and scales operational efficiency without additional headcount. DOOR is trusted by major operators such as AvalonBay Communities and JDL Development. It is designed for enterprise-grade deployments and integrates seamlessly with existing property management systems. The platform is ideal for property managers, asset owners, and facility operations teams seeking to modernize their buildings with connected, intelligent infrastructure.
Key Features
- Unified Access Control: Manage every entry point—unit doors, common areas, and building entrances—remotely via a secure, cloud-based platform with real-time visibility.
- Full IoT Hardware Suite: Proprietary smart locks, intercoms, readers, cameras, thermostats, leak sensors, and motion monitors all designed to work together out of the box.
- Smart Home Automation: Automate energy management and damage prevention with connected thermostats, leak sensors, and environmental monitors that sense, act, and alert.
- Smart Intercom with Video: Enable seamless visitor management with video calling, remote unlock, and real-time alerts for residents and property staff.
- Portfolio-Scale Operations Dashboard: The DOOR Manager App provides centralized control and reporting across multiple properties, reducing manual workflows and operational overhead.
Use Cases
- A multifamily property manager deploys DOOR smart locks and intercoms across a 500-unit community to eliminate physical key management and enable self-guided apartment tours outside business hours.
- A student housing operator uses DOOR's leak sensors and thermostats to automatically detect water damage and regulate energy usage across hundreds of units, reducing maintenance costs.
- A large real estate portfolio owner centralizes access control for dozens of properties through the DOOR Manager Dashboard, giving regional teams remote visibility and control without on-site staff.
- A residential developer installs DOOR's full hardware suite as a standard amenity in new construction projects, using smart access and building intelligence as a differentiator to attract tech-savvy renters.
- A property operations team integrates DOOR with their existing property management system to automate move-in/move-out access provisioning, reducing manual credential management by their leasing staff.
Pros
- Integrated Hardware + Software: Unlike piecemeal solutions, DOOR provides a single vendor for both devices and the software platform, simplifying procurement, installation, and support.
- Proven at Enterprise Scale: Trusted by major multifamily operators like AvalonBay, the platform is built to handle large, distributed portfolios with consistent reliability.
- Resident and Staff Experience: Contactless entry, remote unlock, and automated workflows improve daily life for residents while reducing manual tasks for on-site teams.
- Damage Prevention & Cost Reduction: Automated leak detection and smart thermostats help operators avoid costly water damage and reduce energy spend across units.
Cons
- Enterprise Pricing: DOOR is a premium, hardware-inclusive platform aimed at large operators, making it cost-prohibitive for small landlords or single-property owners.
- Hardware Lock-In: The ecosystem relies on DOOR's proprietary hardware suite, which may limit flexibility for properties that already have third-party smart devices installed.
- Complex Onboarding: Deploying across a large portfolio requires professional installation and configuration, which can extend implementation timelines.
Frequently Asked Questions
What happened to Latch — is it the same as DOOR?
Yes. Latch has rebranded to DOOR. The company, platform, and product ecosystem are the same, with DOOR representing the next evolution of the smart building platform built on Latch's foundation.
What types of properties does DOOR support?
DOOR is designed for multifamily residential communities, student housing, and large commercial or mixed-use developments. It scales from individual buildings to enterprise-wide property portfolios.
Does DOOR integrate with existing property management software?
Yes. DOOR is built to integrate seamlessly with existing property management platforms, enabling operators to connect access control and automation data with their current workflows.
What hardware does DOOR offer?
DOOR's hardware lineup includes the C2, M2, M3 Mortise, and Interconnect smart locks, R2 Smart Readers, a Smart Intercom, DOOR Link Camera, thermostats, leak sensors, motion sensors, open/close monitors, and smart dimmer switches.
How does DOOR improve security for residents?
DOOR uses cloud-based access control, encrypted credentials, real-time entry logs, video intercom, and remote lock/unlock capabilities to safeguard residents at every touchpoint while giving managers full visibility.
