About
Maple is a leading Canadian telehealth platform offering on-demand, 24/7 virtual medical care to Canadians nationwide. Through a simple app or web interface, patients can connect with licensed Canadian family physicians, nurse practitioners, and specialists within minutes — no referral required. The platform supports a wide range of healthcare needs including general illness consultations, prescription renewals and delivery, sick note requests, lab work orders, and specialist care across areas such as mental health, dermatology, endocrinology, paediatrics, naturopathy, and weight management. Maple's network includes thousands of verified Canadian medical professionals, with over 2 million 5-star in-app reviews and a 4.8 average rating. Sessions can be conducted via text, audio, or video, giving patients flexibility in how they access care. Maple also offers business solutions, allowing employers to provide employees with virtual healthcare benefits. With free prescription delivery and a seamless digital experience, Maple eliminates common barriers to healthcare access such as long wait times, geographic limitations, and scheduling constraints. It is trusted by millions of Canadians and is available through iOS, Android, and web browsers.
Key Features
- 24/7 On-Demand Doctor Access: Connect with a licensed Canadian physician or nurse practitioner at any time of day or night, including weekends and holidays.
- Online Prescriptions & Free Delivery: Receive prescription renewals or new prescriptions digitally, with free home delivery available across Canada.
- Specialist Consultations Without Referrals: Access specialists in mental health, dermatology, endocrinology, paediatrics, naturopathy, and more — no GP referral required.
- Sick Notes & Lab Work Orders: Quickly obtain employer-accepted sick notes and requisitions for lab tests through a virtual visit.
- Business Health Solutions: Employers can offer Maple as a virtual healthcare benefit to employees, reducing absenteeism and improving workforce health.
Use Cases
- A working parent needs a sick note for their child at 11 PM and gets one via a quick Maple consultation without visiting a clinic.
- A professional experiencing anxiety symptoms connects with a mental health therapist on Maple within the same day, without a GP referral.
- An employer integrates Maple into their employee benefits package to reduce sick days and improve access to healthcare.
- A patient with a recurring skin condition receives a dermatology consultation and a prescription renewal without traveling to a specialist's office.
- A Canadian in a rural or remote area accesses a family physician online for routine care that would otherwise require a long drive.
Pros
- Truly 24/7 Availability: Patients can access care at any hour, making it ideal for urgent needs outside normal clinic hours.
- No Referral Needed for Specialists: Direct access to a wide range of specialist types removes a significant bottleneck in the traditional healthcare system.
- Highly Rated by Users: Over 2 million 5-star reviews and consistently high ratings on both the App Store and Google Play reflect strong patient satisfaction.
- All-Canadian Licensed Providers: Every doctor and nurse practitioner is Canadian-licensed, ensuring compliance with provincial healthcare regulations.
Cons
- Paid Service: Consultations are not covered by provincial health plans for most users, meaning out-of-pocket costs apply unless covered by employer benefits.
- Not a Replacement for In-Person Emergency Care: Maple is unsuitable for physical emergencies or conditions requiring hands-on examination or diagnostic imaging.
- Canada-Only Coverage: The platform is restricted to Canadian patients and providers, limiting its usefulness for users outside of Canada.
Frequently Asked Questions
Is Maple available across all Canadian provinces?
Yes, Maple connects patients with Canadian-licensed doctors and nurse practitioners who can provide care to patients across Canada, though availability of specific specialists may vary by province.
How quickly can I see a doctor on Maple?
For on-demand consultations, most patients are connected to a doctor or nurse practitioner within minutes, 24 hours a day, 7 days a week.
Can Maple prescribe medications?
Yes, licensed physicians on Maple can issue prescriptions during a consultation. Maple also offers free prescription delivery to your home.
Does Maple accept insurance or provincial health coverage?
Maple is not typically covered by provincial health insurance, but many extended health benefit plans and employer plans do cover Maple consultations. Check your plan for details.
What types of specialists are available on Maple?
Maple offers access to specialists in mental health (therapists and physicians), dermatology, endocrinology, paediatrics, naturopathy, and more — all without a referral.
