About
Mark43 is the leading public safety operations platform designed to modernize how law enforcement and public safety agencies manage their daily operations. The platform unifies every stage of the public safety lifecycle—from the initial emergency call through dispatch, field response, investigation, and final reporting—on a single, AI-empowered system. At its core, Mark43 offers Mark43 CAD for real-time dispatch and unit management, Mark43 RMS for records management and case investigation, and Mark43 OnScene for equipping frontline officers with instant access to critical data in the field. AI-powered modules like ReportAI and BriefAI streamline documentation and situational briefings, reducing time spent on administrative tasks. Mark43 Analytics and Insights transform agency data into actionable intelligence and community-facing reports. The platform is cloud-native, meaning agencies always benefit from the latest updates without managing local hardware or software. Security is central: Mark43 is FedRAMP High authorized and offers its Mark43 Fortified offering for agencies with the strictest compliance requirements. Mark43 serves a wide range of agency types including local law enforcement, campus police, dispatch centers, federal agencies (including the U.S. Secret Service and Defense Intelligence Agency), and international agencies such as Cumbria Constabulary in the UK. Its connected ecosystem integrates with hundreds of third-party public safety technologies, enabling agencies to automate workflows and enhance situational awareness across disciplines.
Key Features
- Mark43 CAD (Computer-Aided Dispatch): Seamlessly assign and manage units with real-time visibility across all active calls and resources, ensuring the right response every time.
- Mark43 RMS (Records Management System): Connect evidence, eliminate duplication, and close cases faster with smart, streamlined investigation and reporting workflows.
- AI-Powered Reporting (ReportAI & BriefAI): Leverage AI to auto-generate incident reports and situational briefings, dramatically reducing time spent on administrative documentation.
- Mark43 Analytics & Insights: Unlock the power of agency-wide data to drive strategic decisions, identify patterns, and produce public-facing community reports.
- FedRAMP High & Cloud-Native Architecture: Always-on, always-updated cloud infrastructure with FedRAMP High authorization ensuring top-tier security and regulatory compliance.
Use Cases
- Law enforcement dispatch centers managing multi-unit field responses in real time with complete situational awareness.
- Police departments automating incident report writing using AI to reduce officer administrative burden after calls.
- Investigative units connecting case records, evidence, and reports in one system to accelerate case closure.
- Federal agencies requiring FedRAMP High compliant records and operations management across sensitive missions.
- Agency leadership using analytics and public reporting dashboards to make data-driven decisions and improve community transparency.
Pros
- Unified Platform: Brings dispatch, field response, records, booking, and analytics into one connected system, eliminating data silos across the agency.
- AI-Empowered Workflows: ReportAI and BriefAI reduce time spent on paperwork and manual documentation, freeing officers to focus on community safety.
- Proven at Scale: Trusted by 300+ agencies ranging from campus police to the U.S. Secret Service, demonstrating reliability across diverse public safety environments.
- Enterprise-Grade Security: FedRAMP High authorization and the Mark43 Fortified offering ensure compliance with the most stringent federal and local security requirements.
Cons
- Enterprise Pricing: Mark43 is an enterprise platform with custom pricing, making it inaccessible to smaller or underfunded agencies without dedicated procurement processes.
- Public Safety Niche: The platform is purpose-built for law enforcement and public safety, meaning it has no applicability outside of government and agency contexts.
- Implementation Complexity: Deploying a full-suite public safety platform across an agency requires significant onboarding, data migration, and training investment.
Frequently Asked Questions
What is Mark43?
Mark43 is a cloud-native, AI-powered public safety operations platform that unifies computer-aided dispatch (CAD), records management (RMS), field response, booking, analytics, and more into a single connected system for law enforcement and public safety agencies.
What AI tools does Mark43 offer?
Mark43 offers ReportAI for AI-assisted incident report writing and BriefAI for automated situational briefings. These tools help officers spend less time on documentation and more time on critical tasks.
Is Mark43 FedRAMP certified?
Yes. Mark43 is FedRAMP High authorized, which is the highest level of U.S. federal cloud security certification. It also offers Mark43 Fortified for agencies with the strictest compliance requirements.
What types of agencies use Mark43?
Mark43 serves over 300 agencies of all sizes, including local police departments, county sheriffs, campus police, dispatch centers, federal agencies (e.g., U.S. Secret Service, Defense Intelligence Agency), and international agencies such as Cumbria Constabulary in the UK.
Is Mark43 cloud-native?
Yes. Mark43 is fully cloud-native, meaning agencies always run the latest version without needing to manage on-premise hardware or software. Updates are delivered automatically, ensuring continuous availability and performance.
