About
Maxwell TEC is a healthcare technology and consulting company purpose-built for home health, home care, and hospice providers. It offers a comprehensive suite of tech-enabled solutions that address every stage of the patient care lifecycle—from initial check-in and daily engagement to post-discharge recovery and bereavement support. The nanaCONNECT platform serves as the foundation, powering modules like NOTIFY (provider-to-patient communication), ENGAGE (care continuity with daily insights), REACH (discharge-to-recovery bridging), and BEREAVE (ACHC-certified and CHAP-verified grief support modernization). These tools reduce administrative burden, increase patient touchpoints, and generate measurable ROI—one hospice client cut monthly paper mailings by 93% after adopting BEREAVE. Beyond software, Maxwell TEC delivers expert consulting services including operational optimization, business analytics that convert complex data into actionable metrics, M&A due diligence and post-acquisition integration, EMR implementation, and revenue cycle management. The company positions itself at the intersection of technology and human care, enabling clinicians to focus on delivering quality care while the platform handles communication and operational workflows. Maxwell TEC is ideal for mid-to-large home health and hospice agencies seeking to modernize, scale, and thrive in a complex regulatory and reimbursement environment.
Key Features
- nanaCONNECT Patient Communication Suite: A modular platform covering every patient touchpoint—from check-in to comfort—through NOTIFY, ENGAGE, REACH, and BEREAVE modules tailored for home health and hospice workflows.
- BEREAVE Bereavement Management: An ACHC-certified and CHAP-verified bereavement module that modernizes grief support, automates outreach, and dramatically reduces reliance on paper-based communications.
- Business Analytics & Reporting: Transforms complex operational and clinical data into clear, actionable metrics and dashboards so agency leaders can make informed strategic decisions.
- Consulting & Operational Optimization: Expert advisory services aligning strategy, operations, values, and clinical outcomes—including M&A due diligence, post-acquisition integration, and revenue cycle management.
- EMR Implementation & Workflow Optimization: Tailored electronic medical record implementation with optimized tech workflows, custom reporting, and scalability planning for growing agencies.
Use Cases
- Home health agencies automating patient communication workflows to reduce administrative burden and improve care coordination across the episode of care.
- Hospice organizations modernizing their bereavement programs with certified digital outreach tools that replace paper-based mailings and improve family engagement.
- Healthcare providers bridging the gap between hospital discharge and home recovery using REACH to ensure patients remain connected and supported post-discharge.
- Home health and hospice operators undergoing mergers or acquisitions leveraging Maxwell TEC's M&A advisory services for due diligence and seamless post-acquisition integration.
- Agency leaders using Maxwell TEC's business analytics dashboards to convert operational and clinical data into actionable insights for strategic decision-making and performance improvement.
Pros
- Certified & Verified Compliance: Key modules like BEREAVE and NOTIFY hold ACHC certification and CHAP verification, giving agencies confidence in regulatory alignment and payer credibility.
- End-to-End Care Lifecycle Coverage: Unlike point solutions, Maxwell TEC addresses the full patient journey—from admission communication through post-discharge recovery and grief support—within a single ecosystem.
- Proven ROI: Documented case studies show measurable outcomes, such as a 93% reduction in paper mailings and increased referral engagement, demonstrating tangible operational and financial returns.
- Consulting + Technology Bundle: Combining software platforms with deep healthcare consulting expertise means agencies get both tools and strategic guidance from a single partner.
Cons
- Niche Industry Focus: Maxwell TEC is exclusively designed for home health, home care, and hospice providers, making it unsuitable for other healthcare settings or industries.
- Enterprise-Only Pricing: There is no self-serve or free tier—prospective clients must request a demo, suggesting pricing is customized and likely not accessible to very small agencies.
- Implementation Complexity: Adopting the full suite of products alongside consulting services may require significant onboarding time, staff training, and change management effort.
Frequently Asked Questions
What types of healthcare providers does Maxwell TEC serve?
Maxwell TEC specifically serves home health agencies, hospice providers, and home care organizations. Its products and consulting services are purpose-built for the unique operational, clinical, and regulatory challenges of care-at-home settings.
What is nanaCONNECT and what modules does it include?
nanaCONNECT is Maxwell TEC's core patient communication and engagement platform. It includes four modules: NOTIFY (provider-patient communication), ENGAGE (daily care insights and connected care), REACH (discharge-to-recovery bridging), and BEREAVE (bereavement support and outreach).
Are Maxwell TEC's products certified or verified by industry bodies?
Yes. BEREAVE is both ACHC Certified and CHAP Verified, and NOTIFY is CHAP Verified—ensuring that these modules meet established hospice and home health quality and compliance standards.
Does Maxwell TEC offer services beyond software products?
Yes. Maxwell TEC provides a full range of consulting services including operational optimization, business analytics, M&A support (due diligence through post-acquisition integration), EMR implementation, and revenue cycle management.
How can I get started with Maxwell TEC?
You can request a personalized demo through the Maxwell TEC website at maxwellhca.com or by calling 866.601.2642. Their team will walk you through the platform and consulting options relevant to your agency's needs.
