About
MCCi is an enterprise automation and document management platform designed specifically for public sector organizations. Leveraging its position as the world's largest Laserfiche Solution Provider, MCCi offers a comprehensive suite of solutions including Business Process Automation, Intelligent Document Processing (IDP), Robotic Process Automation (RPA), and Enterprise Content Management. Government agencies use MCCi to streamline high-volume workflows such as public records requests, subpoenas, EMS and medical records, interagency requests, and election records. Its Licensing & Compliance module accelerates permit and license processing for residents, contractors, and business owners through public portals, smart digital forms, automated renewals, and mobile inspections. The Case Management solution bridges citizen experience with agency efficiency, supporting use cases like environmental health and occupational licensing. MCCi's platform integrates seamlessly with GIS (Esri ArcGIS), electronic signatures (OneSpan), and numerous other enterprise systems. Additional capabilities include a government website builder with an accessible webpage designer, digital forms, facility and parks directories, and alert notifications. With over 20 years of experience, MCCi also provides managed cloud services, consulting, professional services, scanning, training, and ongoing support — making it a full-lifecycle partner for agencies pursuing digital transformation and operational efficiency.
Key Features
- Intelligent Document Processing: Automatically capture, classify, and extract data from government documents using AI-powered IDP, reducing manual data entry and processing errors.
- Robotic Process Automation (RPA): Automate repetitive back-office tasks across government systems with RPA bots that work 24/7 without human intervention.
- Records Request Management: Manage public records, lien records, subpoena, EMS, and interagency requests through a streamlined, compliant digital workflow.
- Licensing & Permitting Portals: Empower citizens and contractors to apply for permits and licenses online via smart forms, automated renewals, and mobile inspections.
- Laserfiche Document Management: Leverage the full power of the Laserfiche platform — including Laserfiche AI and PowerPack — for enterprise content management and workflow automation.
Use Cases
- A county government automates its public records request intake and fulfillment process, reducing processing time from weeks to days with digital workflows and automated notifications.
- A municipal permitting department deploys MCCi's Licensing & Compliance portal so contractors and residents can apply for building permits online, track status in real time, and schedule mobile inspections.
- A state agency implements Intelligent Document Processing to automatically extract and index data from thousands of scanned legacy records, eliminating manual keying and improving searchability.
- A law enforcement organization uses MCCi's Case Management solution to track and resolve code enforcement cases from intake through resolution, with integrated GIS mapping and audit trails.
- A city government launches a new resident-facing website built on MCCi's Government Websites platform, featuring digital forms, facility directories, and real-time alerts to improve citizen engagement.
Pros
- Government-Specific Expertise: Over 20 years serving public sector clients with solutions tailored to compliance, records, and citizen service requirements.
- All-in-One Platform: Covers the full automation lifecycle from document capture and case management to government websites and community development portals.
- Deep Integration Ecosystem: Out-of-the-box integrations with GIS (Esri ArcGIS), OneSpan e-signatures, and numerous enterprise systems reduce implementation complexity.
- World's Largest Laserfiche Provider: Clients benefit from unmatched Laserfiche expertise, continuous innovation, and preferred-partner access to new features and support.
Cons
- Primarily Government-Focused: The platform is optimized for public sector use cases, which may limit appeal or fit for purely commercial or SMB organizations.
- Enterprise Pricing: As an enterprise solution, MCCi's pricing and implementation scope may be out of reach for smaller agencies or organizations with limited budgets.
- Requires Implementation Services: Full deployment typically involves professional services, consulting, and training, meaning a longer time-to-value compared to self-serve tools.
Frequently Asked Questions
What types of organizations does MCCi serve?
MCCi primarily serves local and state government agencies, law enforcement, K-12 and higher education institutions, and select commercial sectors such as financial services, manufacturing, and convenience store and fuel businesses.
What is the relationship between MCCi and Laserfiche?
MCCi is the world's largest Laserfiche Solution Provider, meaning they implement, customize, and support the full Laserfiche platform — including Laserfiche AI, PowerPack, and document management — for their clients as a certified and deeply experienced partner.
Does MCCi offer cloud-based services?
Yes, MCCi offers Managed Cloud Services, allowing agencies to run their automation and document management solutions in a hosted environment without managing infrastructure in-house.
Can MCCi integrate with existing government systems like GIS?
Yes, MCCi provides native integrations with Esri ArcGIS for GIS data, OneSpan for electronic signatures, and a variety of other enterprise and departmental systems through its Systems Integrations offering.
What support and training does MCCi provide?
MCCi offers comprehensive support services including onboarding, consulting, professional services, scanning services, dedicated support teams, and both live and on-demand training to ensure agencies get maximum value from their investment.
