About
Modern Animal is a technology-enabled veterinary care service designed for today's pet owners. Through a seamless mobile app and network of physical clinics across Austin, Dallas, Denver, Houston, Los Angeles, Orange County, Phoenix, and the SF Bay Area, Modern Animal makes it easy to book same-day or next-day vet appointments without the hassle of phone calls or long waits. The platform covers a comprehensive range of services including Primary Care, Urgent Care, 24/7 Virtual Care, Pharmacy, Vaccines, Dental Care, Surgery, and specialized care for Puppies & Kittens and Senior Pets. Members always see transparent, upfront pricing before committing to any treatment, empowering them to make informed decisions for their pet and their budget. What sets Modern Animal apart is its ongoing care philosophy — veterinary teams check in after visits, adjust care plans as needed, and stay connected to ensure pets recover fully, not just get seen. The service is trusted by over 100,000 families and boasts a 4.9 App Store rating, 4.7 on Google Reviews, and 4.6 on Yelp. Modern Animal is now joining Chewy, expanding its reach and resources for pet owners nationwide. Ideal for busy pet parents who want quality, accessible, and transparent veterinary care.
Key Features
- Same-Day & Next-Day Booking: Book vet appointments instantly through the Modern Animal app — no phone tag, no long waits.
- 24/7 Virtual Care: Access veterinary guidance any time of day or night via virtual visits, ideal for urgent questions or after-hours concerns.
- Transparent Upfront Pricing: See the full cost of care before committing, so pet owners can make confident, budget-informed decisions.
- Comprehensive In-Clinic Services: Clinics offer Primary Care, Urgent Care, Pharmacy, Vaccines, Dental Care, Surgery, and care for Puppies, Kittens, and Senior Pets.
- Post-Visit Follow-Up Care: The care team checks in after appointments, adjusts treatment plans as needed, and stays engaged until pets recover fully.
Use Cases
- A busy pet owner books a same-day sick visit for their dog through the app without making a single phone call.
- A new puppy parent uses 24/7 virtual care late at night to get guidance on a concerning symptom before clinic hours.
- A senior cat owner manages ongoing prescriptions and follow-up appointments through the integrated pharmacy and care team.
- A family relocating to Los Angeles finds a nearby Modern Animal clinic and transfers their pet's full health records seamlessly.
- A pet owner reviews upfront treatment costs in the app before approving a dental procedure, avoiding unexpected bills.
Pros
- Highly Rated Across Platforms: 4.9 App Store, 4.7 Google, and 4.6 Yelp ratings reflect consistently high satisfaction among 100,000+ pet families.
- Convenient Multi-Channel Care: Combines physical clinics, app-based booking, and 24/7 virtual care in a single membership, reducing friction for pet owners.
- Transparent Pricing Model: Upfront cost visibility removes billing surprises and gives pet owners control over their healthcare spending.
- Ongoing Care Commitment: Post-visit follow-ups ensure continuity of care beyond the appointment, improving health outcomes for pets.
Cons
- Limited Geographic Availability: Clinics are currently only available in select US cities, limiting access for pet owners outside these markets.
- Membership-Based Cost: The paid membership model may not suit pet owners who only need occasional, one-off veterinary visits.
- Transition Uncertainty with Chewy Acquisition: The ongoing acquisition by Chewy introduces uncertainty around future service models, pricing, and clinic availability.
Frequently Asked Questions
What services does Modern Animal offer?
Modern Animal provides Primary Care, Urgent Care, 24/7 Virtual Care, Pharmacy, Vaccines, Dental Care, Surgery, and specialized care for Puppies & Kittens and Senior Pets.
How do I book an appointment?
You can book same-day or next-day appointments directly through the Modern Animal mobile app — no phone calls required.
Is Modern Animal available in my city?
Modern Animal currently operates in Austin, Dallas, Denver, Houston, Los Angeles, Orange County, Phoenix, and the SF Bay Area.
What is the Modern Animal membership?
Modern Animal offers membership-based plans that bundle primary and urgent care services with transparent pricing and access to 24/7 virtual care.
What does the Chewy acquisition mean for my membership?
Modern Animal is joining Chewy but continues to offer the same care experience. Members can visit the website for updates on what the transition means for their pet's care and membership.
