About
myPhonak is the smart companion application developed by Phonak, one of the world's leading hearing aid manufacturers and part of the Sonova Group. The app pairs with Phonak's advanced hearing aid lineup — including the Audéo Infinio, Audéo Infinio R, and Virto R Infinio — to deliver a fully personalized and AI-enhanced listening experience. At the heart of the platform is Phonak's Infinio technology, which leverages real-time artificial intelligence to enhance speech clarity from multiple directions and in challenging acoustic environments such as restaurants, meeting rooms, and classrooms. The AutoSense OS 7.0 automatically detects and adapts to the user's listening environment, creating uniquely blended hearing programs tailored to individual preferences. myPhonak allows users to adjust volume, switch programs, and access remote fine-tuning by their hearing care professional without an in-office visit. The app also integrates Roger™ wireless technology, designed to bridge conversations in the most demanding situations — including large gatherings and educational settings. The platform is designed for individuals experiencing hearing loss who want an intuitive, digitally connected hearing solution. It caters to a wide audience: adults managing age-related hearing changes, children with hearing challenges, and professionals navigating complex auditory environments. With its combination of AI personalization, seamless connectivity, and clinically backed technology, myPhonak makes better hearing more accessible and adaptable to modern lifestyles.
Key Features
- Real-Time AI Sound Enhancement: Phonak's Infinio AI technology processes speech from any direction in real time, making conversations clearer in noisy environments like restaurants and meetings.
- AutoSense OS 7.0 Adaptive Listening: Automatically detects the acoustic environment and blends personalized hearing programs for optimal sound without manual adjustments.
- Remote Fine-Tuning: Hearing care professionals can adjust device settings remotely via the app, reducing the need for in-office visits.
- Roger™ Wireless Technology: Integrates with the Roger system for enhanced hearing performance in classrooms, business meetings, and other challenging listening situations.
- Online Hearing Test: Built-in online hearing screening tool allows users to check their hearing health and take the first step toward professional consultation.
Use Cases
- Adults with hearing loss using Phonak devices to manage and personalize their hearing aid settings from their smartphone throughout the day.
- Students with hearing impairments using Roger™ technology integrated with myPhonak to follow classroom instruction more effectively.
- Professionals attending meetings or conferences who need enhanced speech clarity in noisy environments using AI-powered directional sound processing.
- Seniors receiving remote hearing aid fine-tuning from their audiologist without needing to travel to a clinic.
- New hearing aid users completing the built-in online hearing test and finding a local hearing care professional through the Phonak platform.
Pros
- Advanced AI Personalization: Real-time AI adapts sound profiles automatically, delivering natural, comfortable hearing tailored to each user's lifestyle.
- Convenient Remote Access: Users can adjust settings and receive professional fine-tuning directly through the app, saving time and improving accessibility.
- Broad Device Compatibility: Works with a wide range of Phonak hearing aids including rechargeable, custom-fit, and children's models.
- Seamless Connectivity: Pairs easily with smartphones for audio streaming, call handling, and environment-aware hearing adjustments.
Cons
- Requires Phonak Hardware: The app only works with Phonak hearing aids — users of other brands cannot benefit from its features.
- Hearing Aids Are Expensive: While the app is free, the Phonak hearing devices themselves represent a significant upfront cost not covered by all insurance plans.
- Feature Depth Varies by Device: Not all myPhonak features are available across every Phonak model; advanced AI functions require the newer Infinio-series hardware.
Frequently Asked Questions
Is the myPhonak app free to use?
Yes, the myPhonak app is free to download and use. It is designed to complement Phonak hearing aids, which are purchased separately through a hearing care professional.
Which devices are compatible with myPhonak?
The myPhonak app is compatible with a range of Phonak hearing aids, including the Audéo Infinio series, Virto R Infinio, and other Bluetooth-enabled Phonak models. Compatibility details vary by device generation.
How does the AI improve hearing with myPhonak?
Phonak's Infinio AI technology analyzes the acoustic environment in real time, separating speech from noise and enhancing clarity from multiple speakers and directions — all without manual input from the user.
Can I get hearing aid adjustments without visiting a clinic?
Yes. Through the remote fine-tuning feature, your hearing care professional can send updated settings directly to your hearing aids via the myPhonak app, making adjustments convenient and flexible.
What is Roger™ technology and how does it work with myPhonak?
Roger™ is Phonak's wireless microphone system designed for difficult listening environments. It connects to compatible hearing aids and can be managed through the myPhonak app to improve speech understanding in noisy or distant-speaker situations.
