About
Quo (formerly OpenPhone) is a modern business phone system built for startups, small businesses, and growing teams. It consolidates calls, text messages, and customer contacts into a single shared workspace, ensuring every team member stays aligned and no opportunity slips through the cracks. Teams can share phone numbers, route incoming calls to the right person instantly, and view full conversation history with context — all from one unified inbox. At the heart of Quo is Sona, an AI agent that answers calls and responds to customers even when your team is unavailable, making it ideal for after-hours coverage. The platform also provides analytics and oversight tools to spot issues before they impact the business, along with a built-in CRM to sync customer data seamlessly. Quo integrates with a wide ecosystem of tools including Salesforce, HubSpot, Slack, Pipedrive, Zapier, Jobber, and more, making it easy to embed into existing workflows. It supports multiple industries — from home services and law firms to healthcare and property management — and is available across iOS, Android, macOS, Windows, and web. With 90,000+ businesses and a 4.7-star rating on G2, Quo is a top-rated solution for teams that need reliable, intelligent communication at scale.
Key Features
- Shared Business Phone Numbers: Teams can share a single phone number, keeping everyone aligned on customer conversations without duplicating effort.
- Sona AI Agent: An AI-powered agent that answers calls and sends automated responses after hours, so no lead or customer inquiry goes unanswered.
- Smart Call Routing: Configurable phone menus and routing rules direct incoming calls to the right team member instantly.
- Built-in CRM & Analytics: Sync contacts, track conversation history, and gain oversight with analytics to identify issues before they become costly.
- Deep Integrations: Connects with Salesforce, HubSpot, Slack, Pipedrive, Zapier, Jobber, and many more tools to fit seamlessly into existing workflows.
Use Cases
- A law firm sets up Quo to automatically text new clients after hours, ensuring every inquiry gets an immediate response even when staff are unavailable.
- A home services company uses shared numbers so dispatchers and technicians stay aligned on all customer calls and messages in one inbox.
- A startup sales team routes inbound calls to the right rep using smart call menus, reducing missed leads and improving conversion rates.
- A property management company syncs Quo with their CRM to maintain full call and text history for every tenant and prospective renter.
- A small business owner uses the Sona AI agent to handle customer inquiries during weekends and holidays without hiring additional staff.
Pros
- After-Hours AI Coverage: Sona AI agent ensures customers always get a response, even outside business hours, reducing missed opportunities.
- Easy Team Collaboration: Shared numbers and a unified inbox keep the whole team on the same page for every customer conversation.
- Wide Platform Support: Available on iOS, Android, macOS, Windows, and web — teams can stay connected from any device, anywhere.
- Extensive Integrations: Works with a large ecosystem of CRM, support, and automation tools, making it easy to plug into existing business stacks.
Cons
- Rebranding Confusion: The transition from OpenPhone to Quo may cause brand confusion for existing users and those searching for the product.
- Primarily US/Canada Focused: While it supports businesses broadly, international availability and feature parity in other regions may be limited.
- AI Features May Require Higher Plans: Advanced AI capabilities like the Sona agent may only be available on higher-tier subscription plans.
Frequently Asked Questions
What is Quo (formerly OpenPhone)?
Quo is an AI-powered business phone system that brings calls, texts, and contacts into one shared workspace. It's designed for startups and small businesses that want to manage customer communication as a team.
What is the Sona AI agent?
Sona is Quo's built-in AI agent that can answer calls and respond to customers automatically, especially after hours, ensuring no inquiry goes unanswered.
What platforms does Quo support?
Quo is available on iOS, Android, macOS, Windows, and web browsers, allowing your team to stay connected from any device.
Does Quo integrate with my existing tools?
Yes, Quo integrates with a wide range of tools including Salesforce, HubSpot, Slack, Pipedrive, Zapier, Jobber, Zoho CRM, and many more.
Is there a free trial or free plan available?
Yes, Quo offers a free trial so you can try the platform before committing. Paid plans are available for teams that need more advanced features and higher usage limits.
