About
Reform is a specialized AI automation platform designed to transform how freight forwarding and logistics businesses operate. By integrating directly with existing third-party and in-house systems, Reform allows companies to automate critical workflows without replacing their current tech stack. Teams can upload their standard operating procedures and let Reform handle everything from data extraction and document processing to customs preparation and accounts payable — reducing manual work and human error at scale. The platform features human-in-the-loop dashboards that surface exceptions, allowing staff to focus on high-value tasks rather than repetitive data entry. Reform also offers configurable analytics dashboards that provide real-time visibility across all connected systems for both internal teams and customers. Reform ships with ready-to-use templates for common logistics workflows including Shipment Consolidation, Quoting, Accounts Payable, Customs Preparation, and Duty Drawback, enabling businesses to go live in weeks rather than months. Customers report saving over 2,000 hours per month, processing $500M+ in AP invoices, and achieving $1M+ in annual savings. Ideal for freight forwarders, 3PLs, and logistics operators looking to scale operations without proportionally scaling headcount, Reform bridges cutting-edge AI with the practical, compliance-heavy demands of global supply chain management.
Key Features
- System Integrations: Connects natively to existing TMS platforms and third-party systems, with support for custom integrations so teams never have to abandon trusted tools.
- SOP Digitization & Automation: Upload existing standard operating procedures and let Reform automate tasks like data extraction, document processing, and customs preparation workflows.
- Human-in-the-Loop Dashboards: Intelligent dashboards surface exceptions that require human attention, keeping staff focused on high-impact decisions rather than routine data handling.
- Pre-Built Workflow Templates: Launch faster with templates for Shipment Consolidation, Quoting, Accounts Payable, Customs Preparation, and Duty Drawback — go live in weeks, not months.
- Real-Time Analytics & Reporting: Configurable dashboards deliver insights and analytics from all connected systems, giving teams and customers full visibility into operations.
Use Cases
- Automating accounts payable workflows for freight forwarders, from invoice receipt through payment reconciliation with exception-only human review.
- Streamlining customs declaration preparation by extracting data from commercial invoices, packing lists, and forms using AI document processing.
- Accelerating shipment consolidation by automatically extracting and converting data fields with minimal manual input from operations teams.
- Automating duty drawback processing to recover thousands of hours spent on tedious compliance tasks, freeing staff for higher-value work.
- Providing real-time operational analytics dashboards to logistics managers and customers across all connected systems and data sources.
Pros
- Deep Logistics Specialization: Unlike generic automation tools, Reform is purpose-built for freight forwarding, covering domain-specific workflows like duty drawback, customs prep, and shipment consolidation.
- Rapid Deployment with Templates: Pre-built workflow templates allow logistics companies to go live in weeks rather than months, reducing implementation risk and time-to-value.
- Proven ROI at Scale: Customers report saving 250,000+ hours annually and over $1M per year, with 20M+ tasks automated and $500M+ in AP invoices processed.
- Non-Disruptive Integration: Reform works alongside existing systems rather than replacing them, minimizing disruption to current operations and team workflows.
Cons
- Freight & Logistics Focus Only: Reform is highly specialized for logistics use cases, making it unsuitable for companies outside the freight forwarding and supply chain industry.
- Enterprise Pricing: With a demo-first sales model and enterprise-tier positioning, pricing may be prohibitive for smaller freight brokers or independent forwarders.
- Implementation Dependency: Realizing full value requires connecting multiple internal systems and digitizing SOPs, which may demand significant onboarding effort upfront.
Frequently Asked Questions
What types of logistics workflows can Reform automate?
Reform automates a wide range of freight and logistics workflows including shipment consolidation, quoting, accounts payable, customs preparation, and duty drawback processing.
Does Reform replace our existing TMS or systems?
No. Reform integrates with your existing TMS and internal systems via native or custom integrations, enhancing your current stack rather than replacing it.
How long does it take to go live with Reform?
Using Reform's pre-built workflow templates, most customers can go live in weeks rather than months, significantly reducing implementation timelines.
Is human oversight maintained in automated workflows?
Yes. Reform uses a human-in-the-loop model where staff are only required to review and act on exceptions, keeping humans in control while automation handles the rest.
What kind of ROI can logistics companies expect from Reform?
Reform customers report saving over 2,000 hours per month, with $1M+ in annual savings per customer and more than 250,000 cumulative hours saved across the platform.
