Repair Shop Solutions

paid

Automate your auto repair shop with AI-powered digital vehicle inspections, desktop texting, KPI dashboards, and customer retention tools. Built by shop owners for shop owners.

Productivity

Workflow Automation Tools

Business Intelligence Tools

About

Repair Shop Solutions is a comprehensive shop management platform purpose-built for professional auto repair businesses. Designed by ASE-certified master technicians with over 50 years of combined experience, the platform replaces slow manual workflows with AI-powered automation across every stage of the service process. At its core is a Digital Vehicle Inspection (DVI) tool that uses photos, videos, and educational content to clearly communicate a vehicle's condition to customers — helping technicians close up to 3x more repair jobs. The AI layer, powered by ChatGPT integration, generates inspection recommendations automatically via intuitive drop-down menus and works on virtually any device. The Vehicle Life Plan feature takes AI a step further by analyzing service history, CARFAX data, and vehicle intelligence to produce a personalized 30,000-mile maintenance roadmap for each customer — a powerful upsell and retention tool. Integrated Desktop Texting lets service advisors communicate with customers quickly and professionally without leaving their workstation. The Digital Whiteboard provides real-time visibility into profitability, customer retention metrics, and overall business health, giving managers the KPIs they need to lead effectively. Rounding out the platform is a Customer Retention Marketing system that uses the Vehicle Life Plan and CARFAX Customer Loyalty Program to drive repeat visits through targeted texts and personalized follow-up calls. Repair Shop Solutions is positioned as a reliable, low-cost alternative for shops that want enterprise-grade features without complexity, making it ideal for independent repair shops and small-to-mid-sized automotive service businesses.

Key Features

AI-Powered Digital Vehicle Inspections: ChatGPT-integrated DVI tool with photo/video capture and AI-generated recommendations helps technicians communicate vehicle conditions clearly and close up to 3x more jobs.
Vehicle Life Plan: Analyzes service history, CARFAX data, and vehicle intelligence to generate a personalized 30,000-mile maintenance roadmap for each customer, boosting upsell opportunities and retention.
Integrated Desktop Texting: Allows service advisors to send and receive texts directly from their desktop, keeping customers informed throughout the repair process without switching devices.
Digital Whiteboard Dashboard: A real-time performance dashboard giving managers instant visibility into profitability, customer retention rates, and overall shop health through live KPI tracking.
Customer Retention Marketing: Automated follow-up system using the Vehicle Life Plan and CARFAX Customer Loyalty Program to re-engage past customers via targeted texts and personalized outreach calls.

Use Cases

Independent auto repair shops replacing paper inspection sheets with AI-powered digital vehicle inspections to increase customer approval rates and average repair order values.
Service advisors using integrated desktop texting to keep customers informed about their vehicle status throughout the repair process, reducing phone tag and improving satisfaction.
Shop managers monitoring real-time KPIs like profitability and customer retention on the Digital Whiteboard to make data-driven daily decisions.
Auto repair businesses leveraging the Vehicle Life Plan to proactively schedule future maintenance visits, increasing customer lifetime value and reducing churn.
Multi-bay shops using the Customer Retention Marketing system to automatically re-engage past customers with personalized outreach and targeted promotional texts.

Pros

Built by Industry Experts: Designed by ASE-certified master technicians with 50+ years of experience, ensuring the platform reflects real shop workflows rather than generic software assumptions.
All-in-One Platform: Combines DVIs, texting, performance dashboards, and retention marketing into a single solution, reducing the need for multiple disconnected tools.
AI-Driven Upsell & Retention: The Vehicle Life Plan and ChatGPT-powered recommendations actively help shops increase average repair order values and bring customers back.
Device-Agnostic: Works on virtually any device, making it easy for technicians and advisors to use in the shop without specialized hardware investments.

Cons

Niche Market Focus: Purpose-built for auto repair shops only — not suitable for other service industries or general business use cases.
No Transparent Pricing: Pricing details are not publicly listed; shops must schedule a demo to get a quote, which adds friction to the evaluation process.
Requires Demo to Get Started: There is no self-serve trial or instant sign-up — onboarding begins with a sales-led demo call, which may slow adoption for smaller shops.

Frequently Asked Questions

A DVI replaces paper-based inspection forms with a digital process that includes photos, videos, and AI-generated recommendations, making it easier for customers to understand what their vehicle needs and approve recommended services.

The Vehicle Life Plan uses AI to analyze a customer's service history, CARFAX data, and vehicle-specific intelligence to create a personalized maintenance roadmap covering the next 30,000 miles — helping shops plan proactive service recommendations.

Yes, Repair Shop Solutions offers integrations with several platforms. You can check the Integrations page on their website or inquire during your demo for compatibility with your current system.

The digital vehicle inspection platform is designed to work on virtually any device, including tablets, smartphones, and desktop computers, giving technicians flexibility in the shop.

It uses the Vehicle Life Plan and CARFAX Customer Loyalty Program to automatically send targeted texts and schedule personalized follow-up calls, reminding customers of upcoming maintenance needs and encouraging repeat visits.