About
ReSound Smart Fit is the professional portal and fitting software ecosystem designed for hearing care professionals who fit and manage ReSound hearing aids. Built around ReSound's proprietary Intelligence Augmented (IA) philosophy — a human-centered approach to AI — the platform enables clinicians to program, fine-tune, and remotely support patients across a full portfolio of hearing aid devices, from premium to essential families. Key capabilities include ReSound Assist Live, which provides real-time remote fine-tuning and live assistance sessions between clinicians and patients without requiring an in-office visit. The platform supports multi-platform connectivity, including direct audio streaming from both Android (via Bluetooth Low Energy) and iOS devices — a first for the hearing aid industry. Hearing care professionals can access product training through AudiologyOnline courses, download marketing materials, check device compatibility, manage orders, and leverage the ReSound Accelerate customer engagement program. The portfolio includes flagship models like ReSound Vivia (featuring AI-powered directional sound), ReSound Enzo IA (for severe-to-profound hearing loss), ReSound Savi, and ReSound Nexia with Auracast support. Designed exclusively for licensed hearing care professionals, the platform functions as a one-stop business hub — combining clinical tools, product resources, and practice-building support — helping audiologists deliver exceptional patient outcomes while growing their practice. ReSound does not own retail locations, positioning itself firmly as a trusted B2B partner to independent hearing care businesses.
Key Features
- ReSound Assist Live – Remote Fine-Tuning: Enables audiologists to conduct live remote sessions with patients for real-time hearing aid adjustments, reducing the need for in-office visits.
- AI-Powered Sound Processing (Intelligence Augmented): ReSound's IA technology uses a human-centered AI approach to enhance natural hearing, improving speech clarity and the ability to focus in noisy environments.
- Universal Bluetooth Streaming: Industry-first direct audio streaming from both Android (via Bluetooth LE) and iOS devices, offering seamless connectivity for patients.
- Bluetooth LE Audio & Auracast Support: Latest hearing aid models support Auracast broadcast audio, providing accessible public audio experiences in compatible venues.
- Professional Practice Hub: Centralized access to product ordering, marketing materials, device compatibility checks, AudiologyOnline training courses, and the ReSound Accelerate engagement program.
Use Cases
- Audiologists programming and fine-tuning ReSound hearing aids for new patients during initial fitting appointments.
- Hearing care professionals conducting remote follow-up sessions using ReSound Assist Live to adjust settings without requiring patients to travel to the clinic.
- Clinics leveraging the pro portal to access AudiologyOnline courses and stay up-to-date on the latest ReSound product technology and fitting best practices.
- Independent hearing care businesses using ReSound's marketing materials and ReSound Focus agency services to grow patient acquisition and brand presence.
- Patients with severe-to-profound hearing loss being fitted with ReSound Enzo IA devices for enhanced clarity in background noise environments.
Pros
- Pioneering Multi-Platform Connectivity: First hearing aid manufacturer to offer direct Bluetooth streaming from both Android and iOS devices, expanding patient accessibility.
- Comprehensive Remote Care Tools: ReSound Assist Live enables genuine remote fine-tuning sessions, reducing patient travel burden and improving follow-up rates.
- Strong B2B Partner Focus: ReSound does not compete with independent practices through retail stores, making it a reliable and committed channel partner for hearing care businesses.
Cons
- Limited to ReSound Ecosystem: The Smart Fit platform and all connected apps only work with ReSound branded hearing aids, creating vendor lock-in for both clinicians and patients.
- Requires Professional Access: The pro portal and fitting software are restricted to licensed hearing care professionals, limiting self-service options for end users.
Frequently Asked Questions
What is ReSound Smart Fit?
ReSound Smart Fit is the professional fitting software used by audiologists and hearing care specialists to program, customize, and remotely manage ReSound hearing aids for their patients.
Can ReSound hearing aids stream directly from Android phones?
Yes. ReSound was the first hearing aid manufacturer to support direct audio streaming from Android devices using Bluetooth Low Energy (BLE) technology, in addition to iOS direct streaming.
What is ReSound Assist Live?
ReSound Assist Live is a remote care feature that allows hearing care professionals to conduct live fine-tuning sessions with patients via the internet, providing real-time hearing aid adjustments without requiring an in-clinic visit.
What is Intelligence Augmented (IA) in ReSound hearing aids?
Intelligence Augmented (IA) is ReSound's proprietary AI philosophy applied to hearing technology. It uses artificial intelligence to mimic and enhance the natural hearing process, improving speech clarity and focus in complex sound environments.
Is the ReSound Pro portal free for hearing care professionals?
Yes, the ReSound Pro portal is available at no cost to licensed hearing care professionals who are registered ReSound partners, providing access to fitting software, training, marketing materials, and ordering tools.
