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About
Revinate is a comprehensive AI-powered direct booking and guest engagement platform purpose-built for the hospitality industry. Trusted by over 12,500 hotels worldwide, Revinate has driven more than $17.2 billion in direct revenue by transforming raw guest data into actionable insights and personalized campaigns. At its core, Revinate offers a Customer Data Platform (CDP) that ingests and unifies guest data to power smarter marketing and sales decisions. The platform's suite of products includes Revinate Guests (data platform core), Revinate Marketing (hotel email marketing driving $14B in revenue in 2025), Revinate Ivy (AI-driven guest text messaging with 98% open rates), Reservation Sales (voice channel sales delivering 4x average stay value), and Revinate Guest Feedback (reputation management and surveys). Together, these tools empower hoteliers to attract the right guests, convert them with personalized campaigns, and nurture long-term loyalty that reduces reliance on online travel agencies (OTAs). Revinate is backed by decades of hospitality expertise and supports operators at every stage of the guest journey—before, during, and after each stay. Whether you manage a boutique property or a large resort collection, Revinate provides the data infrastructure and multichannel outreach tools to maximize direct bookings and profitability.
Key Features
- AI-Powered Customer Data Platform (CDP): Unifies and enriches 950M+ guest profiles to enable hyper-personalized marketing, segmentation, and revenue optimization across the entire guest journey.
- Hotel Email Marketing (Revinate Marketing): Delivers targeted, automated email campaigns that drove $14B in direct hotel revenue in 2025, with deep segmentation powered by guest profile data.
- Guest Text Messaging (Revinate Ivy): AI-driven SMS and messaging channel with a 98% open rate, enabling real-time guest communication, upsells, and service requests.
- Reservation Sales Voice Channel: Optimizes hotel call center performance with AI-assisted voice sales tools, achieving 4x average stay value compared to OTA bookings.
- Reputation Management & Guest Feedback: Collects post-stay surveys and monitors online reviews to give hoteliers actionable insights for improving guest satisfaction and brand reputation.
Use Cases
- A hotel group uses Revinate Marketing to send personalized pre-arrival upsell emails, increasing ancillary revenue per stay.
- A resort deploys Revinate Ivy to automate guest text messaging during stays, resolving service requests in real time and boosting satisfaction scores.
- A hotel operator leverages the CDP to segment past guests by stay history and preferences, running targeted win-back campaigns to drive repeat direct bookings.
- A reservation sales team uses Revinate's voice channel tools to handle inbound calls more effectively, achieving 4x the average stay value compared to OTA bookings.
- A hotel chain monitors its online reputation through Revinate Guest Feedback, collecting post-stay surveys and responding to reviews to improve brand perception.
Pros
- Proven Revenue Impact: Revinate has demonstrably driven $17.2B in direct revenue for over 12,500 hotels, making it a results-backed platform with significant ROI.
- Comprehensive Multichannel Coverage: Covers email, SMS/messaging, and voice channels in a single platform, enabling consistent and coordinated guest engagement at every touchpoint.
- Hospitality-Specific CDP: Built exclusively for hotels, the CDP ingests data from PMS and other systems to create rich guest profiles tailored to hospitality use cases.
- Reduces OTA Dependency: Empowers hotels to own the guest relationship and drive repeat direct bookings, significantly lowering commission costs paid to OTAs.
Cons
- Enterprise-Focused Pricing: Revinate is designed for professional hotel operators and may be cost-prohibitive or overly complex for very small independent properties.
- No Public Pricing Transparency: Pricing is not publicly listed; hotels must request a demo, which can slow down evaluation for buyers comparing multiple platforms.
- Hospitality-Only Use Case: The platform is purpose-built for hotels and resorts, making it unsuitable for businesses outside the hospitality vertical.
Frequently Asked Questions
What is Revinate and who is it for?
Revinate is an AI-powered direct booking and guest engagement platform built specifically for hotels and resorts. It serves over 12,500 properties worldwide, from independent boutique hotels to large resort collections.
How does Revinate help reduce OTA dependency?
Revinate helps hotels capture and own guest data, then uses that data to run personalized email, messaging, and voice campaigns that drive repeat direct bookings—reducing the need to pay OTA commissions.
What channels does Revinate support for guest communication?
Revinate supports three primary channels: email (via Revinate Marketing), SMS/messaging (via Revinate Ivy), and voice/phone (via Reservation Sales), all powered by its unified guest data platform.
What is the Revinate Customer Data Platform (CDP)?
The Revinate CDP is a data engine that ingests guest information from property management systems and other sources, consolidating it into unified guest profiles used to personalize marketing and improve revenue decisions.
How much revenue has Revinate generated for hotels?
Revinate has powered over $17.2 billion in direct revenue for its hotel customers, with its email channel alone driving $14 billion in revenue in 2025.
