About
Ride Report is an enterprise-grade mobility data management platform built specifically for cities, urban planners, and transportation officials. It enables municipalities to effectively launch and manage shared mobility programs — including electric scooters, e-bikes, and carshare — through a comprehensive suite of data-driven tools. The platform offers real-time vehicle monitoring so city staff can view the live location and operational status of mobility vehicles across their right-of-way. Automated alerts notify officials immediately when operators exceed deployment caps or when vehicles are parked in restricted zones, ensuring ongoing compliance without manual oversight. Ride Report also handles the complex task of operator fee calculation and invoicing, reducing hours of manual spreadsheet work to minutes. Its privacy-first data pipeline processes, anonymizes, and aggregates mobility data in real time, protecting both rider and operator information while still delivering actionable insights. To ensure data integrity, Ride Report validates operator-submitted data through regular audits, giving elected officials and council members confidence that the information they rely on is accurate and trustworthy. The platform supports Mobility Data Specification (MDS) and works with any compliant operator. Designed to scale alongside city programs, Ride Report grows from pilot to full deployment with premium features including performance-based vehicle caps, data-based audits, fee reconciliation, and program evaluation reports. Setup takes just minutes, and the platform continuously adds new features to keep pace with emerging vehicle types and mobility innovations.
Key Features
- Real-Time Vehicle Monitoring: View live locations and operational status of e-scooters, e-bikes, and carshare vehicles across the city's right-of-way at any moment.
- Automated Alerts & Compliance Reporting: Receive instant notifications when operators exceed deployment caps or park vehicles in no-ride zones, eliminating the need for manual checks.
- Operator Fee Calculation & Invoicing: Automatically calculate and process operator fees based on actual deployments and trips, reducing multi-hour invoicing tasks to minutes.
- Privacy-Safe Data Processing: Anonymizes and aggregates mobility data in real time to protect rider and operator privacy while still delivering full analytical value.
- Operator Data Validation & Audits: Regularly audits data submitted by mobility operators against MDS standards, ensuring cities receive accurate and trustworthy information.
Use Cases
- A city transportation department uses Ride Report to monitor live e-scooter locations and receive instant alerts when vehicles are parked in prohibited zones.
- A municipal billing team automates the calculation and invoicing of operator fees based on actual trip and deployment data, cutting processing time from hours to minutes.
- Urban planners analyze historical travel pattern data from shared mobility programs to inform infrastructure and policy decisions.
- A city council uses Ride Report's independently validated mobility data to build trust in operator-reported figures and evaluate program performance.
- A transportation agency launching a new shared e-bike pilot uses Ride Report Certified operators and the platform's audit tools to ensure data quality from day one.
Pros
- Significant Time Savings on Invoicing: Cities like Portland have reduced multi-month invoice processing from hours of manual work to roughly 15 minutes using Ride Report's automated fee tools.
- Trusted Data Integrity: Independent data validation gives elected officials and city councils confidence that operator-reported data is accurate, addressing 'fox guarding the henhouse' concerns.
- Quick Setup and Easy Onboarding: The platform takes just minutes to configure, lowering the barrier for cities new to shared mobility management.
- Continuously Evolving Feature Set: New features are added monthly, ensuring the platform keeps pace with emerging vehicle types and mobility innovations.
Cons
- Designed Exclusively for Government/City Use: The platform is purpose-built for municipalities and transportation agencies, making it unsuitable for private operators or individual users.
- Enterprise Pricing Model: As a paid, demo-gated enterprise product, pricing details are not publicly listed and may be prohibitive for smaller or budget-constrained cities.
- Dependent on Operator MDS Compliance: The platform's data quality relies on operators providing MDS-compliant data feeds; cities working with non-compliant operators may see gaps.
Frequently Asked Questions
What types of shared mobility does Ride Report support?
Ride Report supports shared e-scooters, e-bikes, and carshare programs. The platform is built to adapt to new vehicle types as they emerge in the market.
How does Ride Report protect rider privacy?
The platform processes, anonymizes, and aggregates mobility data in real time before it is stored or displayed, ensuring that individual rider or operator data is never exposed.
Does Ride Report work with any scooter or bike operator?
Yes. Ride Report works with any operator that provides MDS (Mobility Data Specification)-compliant data. It also offers a Ride Report Certified program for operators that have passed audits conducted with cities worldwide.
How long does it take to set up Ride Report?
Basic setup takes just minutes. Cities can request a demo, and the Ride Report team walks them through the dashboard before going live.
What is the difference between the standard and premium service?
The standard offering allows cities to get started with monitoring and basic reporting. The premium service adds regular data-based audits, fee reconciliation, performance-based vehicle caps, and full program evaluation reports — ideal for cities ready to scale their pilots.
