About
Smart911 is a free public safety platform that bridges the gap between residents and emergency responders by allowing individuals and families to pre-register vital information in a secure Safety Profile. When a registered user dials 911, their profile is instantly displayed to the call taker, providing critical context even if the caller is unable to speak clearly due to panic, injury, or incapacitation. The platform supports a wide range of personal and household data, including medical conditions, allergies, medications, disabilities, access and functional needs, household member details, vehicle descriptions, pet information, address specifics such as hidden driveways or gate codes, and any custom notes relevant to emergency response. Beyond emergency call integration, Smart911 also delivers community alerts and notifications covering weather events, traffic incidents, and local emergencies, keeping users informed and prepared. Residents with special health or access needs can also share information to help emergency managers plan for large-scale disaster scenarios. The Safety Profile travels with users across the country — if they call 911 from any area that has adopted Smart911, their profile is available to responders. The service undergoes annual SOC 2 with HIPAA/HITECH assessments to ensure data security and privacy. A mobile app is available for on-the-go access and profile management. Smart911 is free for individual residents and families. Agencies and municipalities can purchase the platform to deploy it community-wide, with it currently being endorsed by thousands of public safety agencies nationwide.
Key Features
- Automatic Safety Profile Display: When you call 911, your pre-registered Safety Profile is instantly shown to the dispatcher, providing critical details even if you can't communicate clearly.
- Comprehensive Household & Medical Info: Store information about household members, medical conditions, allergies, medications, disabilities, pets, and vehicles to give responders full context.
- Location & Access Details: Add address specifics like gate codes, hidden driveways, or building photos to help responders navigate to your location faster.
- Community Alerts & Notifications: Receive real-time alerts about weather events, traffic incidents, and local emergencies to stay informed and prepared.
- Nationwide Profile Portability: Your Safety Profile follows you across the country — accessible to any Smart911-enabled dispatch center wherever you call 911.
Use Cases
- A parent registers their child's severe latex allergy in a Safety Profile so that dispatchers automatically alert paramedics before they arrive, preventing a dangerous medical error during a chaotic emergency call.
- An elderly resident with mobility limitations adds their access needs and apartment layout to their profile, enabling fire department responders to locate and assist them faster during an evacuation.
- A household with pets and multiple vehicles preloads that information so responders know what to expect on scene and can account for all family members and animals during an incident.
- A community member traveling across state lines benefits from profile portability, ensuring their medical history and emergency contacts are available to any Smart911-enabled dispatch center they call.
- A local emergency manager uses the access and functional needs data voluntarily shared by residents to pre-plan evacuation and shelter strategies for vulnerable populations ahead of hurricane season.
Pros
- Completely Free for Residents: Individuals and families can create and maintain a full Safety Profile at no cost, removing any financial barrier to personal safety preparedness.
- Potentially Life-Saving in High-Stress Situations: Critical details like allergies or medical conditions are surfaced automatically, even when a panicked or incapacitated caller cannot relay them verbally.
- Strong Security & Privacy Standards: Profile data is private and only visible during an active 911 call. The service undergoes annual SOC 2 with HIPAA/HITECH assessments.
- Endorsed by Thousands of Agencies: Trusted and adopted by public safety agencies nationwide, giving confidence in its reliability and integration with real dispatch workflows.
Cons
- Coverage Depends on Local Agency Adoption: Smart911 features are only available in areas where the local 911 center has purchased and deployed the platform, limiting universal usefulness.
- Requires Proactive Setup: Users must remember to create and maintain their profile in advance — the service provides no value if a profile hasn't been set up before an emergency occurs.
- Not a Real-Time Communication Tool: Smart911 supplements but does not replace traditional 911 calls; it cannot initiate contact or provide two-way emergency chat on its own.
Frequently Asked Questions
Is Smart911 free to use?
Yes, creating and maintaining a Safety Profile on Smart911 is completely free for individuals and families. Community and agency-wide deployments are available as a paid service for municipalities and public safety organizations.
Who can see my Smart911 Safety Profile?
Your profile is private and secure. It is only displayed to 911 call takers and dispatchers at the moment you place a 911 call from a registered phone number.
Does Smart911 work everywhere in the country?
Smart911 is available in communities where the local 911 center has adopted the platform. Your profile is portable, so it will appear in any Smart911-enabled dispatch center nationwide when you call from a registered number.
What information can I add to my Safety Profile?
You can add household member details, medical conditions, allergies, medications, disabilities, pets, vehicle descriptions, address specifics (like gate codes or hidden driveways), photos, and any custom notes you want first responders to know.
Is there a mobile app for Smart911?
Yes, Smart911 offers a free mobile app available for download that allows you to manage your Safety Profile and access life-saving features from your smartphone at any time.
