About
Sonder reimagines travel accommodation by blending the feel of a private apartment with the reliability of a hotel stay. Operating in over 40 cities worldwide — including New York City, London, Dubai, Paris, Amsterdam, and more — Sonder offers a curated portfolio of designer apartments and boutique hotel spaces that travelers can book directly through its platform or via Marriott Bonvoy. At the heart of the Sonder experience is its mobile app, which puts guests fully in control. Features include seamless online check-in, smartphone-based mobile key access, flexible checkout time selection, and round-the-clock chat with a digital concierge — all without needing to visit a front desk. Every property maintains consistent quality standards: designer interiors, keyless entry, fast free WiFi, and responsive digital support. Sonder caters to solo travelers, couples, families, and corporate guests alike. Business and group bookings are supported, and the platform offers multi-language and multi-currency support for a truly global audience. Whether planning a weekend getaway or an extended work trip, Sonder provides a home-like environment with hotel-grade reliability and an app-first guest experience that prioritizes convenience and control.
Key Features
- Mobile App Control: Guests manage their entire stay through the Sonder app — check-in, check-out time selection, room access, and more, all from their smartphone.
- Keyless Entry: Every Sonder property supports mobile key access, eliminating the need for physical key cards or front desk check-ins.
- 24/7 Digital Concierge: Round-the-clock chat support connects guests with the Sonder team for assistance, recommendations, and service requests at any hour.
- Global Portfolio in 40+ Cities: Choose from apartments and boutique hotels across major cities in North America, Europe, and the Middle East, bookable on the web or app.
- Marriott Bonvoy Integration: Sonder stays are now part of Marriott Bonvoy, allowing members to earn and redeem points across the Sonder portfolio.
Use Cases
- Business travelers seeking home-like apartment stays with reliable WiFi and app-based management during work trips.
- Families or groups wanting spacious apartment accommodations instead of multiple hotel rooms across major global cities.
- Frequent international travelers who prefer a consistent quality standard and keyless entry across different destinations.
- Marriott Bonvoy members looking to earn or redeem points while staying in design-forward, tech-enabled properties.
- Digital nomads and remote workers seeking extended stays in vibrant neighborhoods with all essentials included.
Pros
- Seamless App-First Experience: The Sonder app streamlines check-in, access, and support — reducing friction and giving guests more control over their stay.
- Consistent Quality Across Locations: Despite each property being unique, Sonder maintains uniform standards for design, WiFi quality, and guest support worldwide.
- Wide Global Coverage: With properties in 40+ cities across multiple continents, Sonder is a reliable choice for frequent international travelers.
Cons
- Fully Paid Service: All stays require payment; there is no free tier or trial, which may be a barrier for budget-conscious travelers.
- Limited Personal Interaction: The digital-first, low-staffing model may not suit guests who prefer traditional hotel-style in-person service and hospitality.
- App Dependency: Core features like mobile key and digital check-in require a smartphone and the Sonder app, which may be inconvenient for some users.
Frequently Asked Questions
What cities is Sonder available in?
Sonder operates in 40+ cities worldwide including New York City, London, Dubai, Paris, Amsterdam, Los Angeles, Montreal, Barcelona, Rome, and more.
How do I check in to a Sonder property?
Check-in is handled entirely through the Sonder mobile app. You receive a mobile key that grants access to your room without visiting a front desk.
Is Sonder part of Marriott Bonvoy?
Yes, Sonder is now part of Marriott Bonvoy, allowing loyalty members to earn and redeem points on Sonder stays.
Does Sonder offer support during my stay?
Yes, Sonder provides 24/7 digital concierge support via in-app chat, available throughout your entire stay for any requests or questions.
Can businesses or groups book with Sonder?
Yes, Sonder supports business and group bookings through a dedicated service, making it suitable for corporate travel and team offsites.
