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About
StayNTouch is a fully cloud-native hotel property management platform built for modern hoteliers who want flexibility, efficiency, and a superior guest experience. The flagship StayNTouch PMS is intuitive and easy to train on, enabling hotel staff to manage reservations, check-ins, check-outs, and room assignments from any device, anywhere. StayNTouch Pay provides a secure, end-to-end payment processing solution with no hidden fees, while the integrated Booking Engine helps hotels drive direct bookings and reduce OTA dependency. The Channel Manager allows properties to optimize distribution across leading online travel agencies (OTAs) and maximize occupancy. For a touchless, modern guest journey, the StayNTouch Kiosk enables self-service check-in, key retrieval, and check-out — all seamlessly integrated with the PMS. Developers and IT teams benefit from open, webhook-enhanced APIs for custom integrations, and the Integration Hub provides access to over 1,200 pre-built PMS integrations to build the ideal tech stack. StayNTouch 2.0 bundles all of these capabilities into a unified, high-performance suite. The platform serves independent boutique hotels, large brands and chains, and portfolio management companies, making it a versatile choice for any hospitality business looking to modernize operations, maximize revenue, and deliver memorable guest experiences.
Key Features
- Cloud-Native PMS: A fully-featured, easy-to-use property management system accessible from any device, anywhere — no on-premise hardware required.
- StayNTouch Pay: Secure, end-to-end payment processing with no hidden fees, fully integrated into the PMS for seamless transaction management.
- Booking Engine & Channel Manager: Drive direct bookings through a seamless online booking experience and optimize distribution across 100s of OTAs and booking channels.
- Self-Service Kiosk: PMS-integrated guest kiosk for contactless check-in, key retrieval, and check-out, improving the guest experience and reducing front desk load.
- Integration Hub with Open APIs: Access 1,200+ pre-built PMS integrations and open, webhook-enhanced APIs to build a fully customized hotel tech stack.
Use Cases
- A boutique hotel uses StayNTouch PMS to manage reservations and check-ins from iPads at the front desk and on the go, reducing hardware costs and improving staff mobility.
- A hotel chain deploys StayNTouch 2.0 across its entire portfolio to standardize operations, centralize reporting, and deliver consistent guest experiences at every property.
- An independent resort integrates StayNTouch's Booking Engine with its website to drive direct bookings, reducing OTA commission costs significantly.
- A hotel group uses the StayNTouch Kiosk to enable contactless self-check-in for guests, freeing up front desk staff to focus on high-value guest interactions.
- A hotel management company leverages StayNTouch's open APIs and Integration Hub to connect its existing revenue management, POS, and CRM tools into a unified tech stack.
Pros
- True Cloud-Native Architecture: Accessible from any device or browser with no on-premise server dependency, offering high flexibility and lower IT overhead.
- Extensive Integration Ecosystem: Over 1,200 integrations via the Integration Hub mean hotels can connect nearly any third-party tool without custom development.
- Unified All-in-One Suite: StayNTouch 2.0 combines PMS, payments, booking engine, channel manager, and kiosk in a single, cohesive platform.
Cons
- Enterprise Pricing: As a premium hospitality platform, StayNTouch is geared toward established hotels and may not be cost-effective for very small properties.
- Hospitality-Specific Scope: The platform is purpose-built for hotels and resorts, making it unsuitable for businesses outside the hospitality industry.
Frequently Asked Questions
What is StayNTouch and who is it for?
StayNTouch is a cloud-native hotel property management system (PMS) designed for independent boutique hotels, large hotel brands and chains, and portfolio management companies looking to modernize their operations and enhance guest experiences.
Can StayNTouch be accessed from mobile devices?
Yes. StayNTouch is fully cloud-native, meaning it can be accessed from any device — smartphones, tablets, and desktops — allowing hotel staff to manage operations from anywhere.
How many integrations does StayNTouch support?
StayNTouch's Integration Hub supports over 1,200 PMS integrations, covering everything from revenue management and point-of-sale systems to door lock and CRM solutions.
Does StayNTouch offer a self-service check-in solution?
Yes. The StayNTouch Kiosk is a PMS-integrated self-service station that allows guests to check in, retrieve room keys, and check out without front desk assistance.
What is included in StayNTouch 2.0?
StayNTouch 2.0 is a fully integrated suite that includes the cloud PMS, StayNTouch Pay (payment processing), a direct booking engine, a channel manager, a guest kiosk, and open APIs — all designed to work seamlessly together.
