About
Otto (formerly TeleVet) is an all-in-one client communication and workflow platform designed exclusively for veterinary clinics. It consolidates the fragmented 'Frankenstack' of disjointed tools into a single, flat-rate subscription — eliminating surprise fees and upgrade paywalls. At its core, Otto Flow automates redundant front-desk tasks including smart online booking, digital check-in forms, appointment and service reminders, post-appointment instructions, and prescription refill requests via text, email, phone, and video. Otto AI Scribe uses advanced AI (powered by Otto Pilot) to generate SOAP notes from appointments, with optional write-back to PIMS, freeing veterinarians from documentation fatigue. Otto Pay simplifies integrated payment collection, while Otto Care enables customizable wellness membership programs. Otto Phones rounds out the suite with integrated clinic telephony. Otto integrates natively with major PIMS platforms including Cornerstone, Neo, AVImark, ezyVet, Pulse/eVet, and Impromed, ensuring fast, accurate data syncing. Clinics using Otto report significant reductions in incoming call volume (up to one-third) and improved staff efficiency, allowing teams to focus on in-person patient care rather than administrative tasks. Otto is ideal for independent veterinary practices, multi-location clinics, and corporate groups looking to modernize client communications and reduce operational overhead with AI-driven tools.
Key Features
- Otto AI Scribe: AI-powered appointment note generation that produces SOAP notes automatically, with optional write-back to your PIMS, reducing documentation time for veterinarians.
- Smart Online Booking & Digital Forms: Direct booking widget for clinic websites, automated digital check-in forms, and streamlined patient intake — reducing incoming call volume significantly.
- Automated Client Communications & Reminders: Patient-specific reminders and communications via text, email, phone, and video — covering appointments, services, post-visit instructions, and prescription refills.
- Integrated Payments & Wellness Memberships: Otto Pay enables stress-free payment collection, while Otto Care lets clinics build and manage fully customizable membership and wellness plans.
- Deep PIMS Integration: Native integrations with Cornerstone, Neo, AVImark, ezyVet, Pulse/eVet, and Impromed for fast, accurate data syncing across the clinic's existing workflow.
Use Cases
- Veterinary clinics automating appointment reminders and reducing no-show rates through patient-specific text and email communications
- Vet practices replacing paper intake forms with digital check-in and streamlining front-desk workflows with direct online booking
- Veterinarians using AI scribing to auto-generate SOAP notes during or after appointments, reducing after-hours documentation time
- Multi-location veterinary groups standardizing client communication and payment collection across all clinics under one platform
- Clinics launching or managing wellness membership programs with Otto Care to drive recurring revenue and improve client retention
Pros
- Flat-rate, all-inclusive pricing: One subscription covers every feature with no overage fees, upgrade paywalls, or hidden costs — making budgeting predictable for clinics of any size.
- Significant reduction in administrative workload: Clinics report up to a one-third reduction in incoming call volume and meaningfully more time for face-to-face patient care.
- Purpose-built for veterinary practices: Unlike generic communication tools, Otto is designed specifically for vet clinics with PIMS integrations, SOAP note generation, and pet-parent-facing workflows.
- Comprehensive feature set in one platform: Replaces multiple standalone tools (scheduling, forms, payments, messaging, scribing) with a single unified platform, reducing vendor complexity.
Cons
- Niche market focus: Otto is built exclusively for veterinary clinics, so it's not applicable to other healthcare verticals or general business use cases.
- Requires PIMS dependency: Full functionality depends on integration with a supported PIMS; clinics using unsupported systems may experience limited syncing capabilities.
- Subscription pricing not publicly listed: Exact pricing requires contacting the sales team for a demo, making it harder for clinics to quickly evaluate cost fit without a conversation.
Frequently Asked Questions
What is Otto and how does it differ from TeleVet?
Otto is the evolved, all-in-one platform from TeleVet. It rebrands and expands the original TeleVet telemedicine tool into a comprehensive veterinary workflow suite covering AI scribing, booking, payments, reminders, and more under one subscription.
Which practice management systems does Otto integrate with?
Otto integrates with Cornerstone, Idexx Neo, AVImark, Covetrus Pulse/eVet, ezyVet, and Impromed, with fast two-way data syncing to keep patient records current.
Can I try Otto AI Scribe before committing to a full subscription?
Yes. Otto AI Scribe is available as a standalone product with a free 21-day trial, allowing clinics to evaluate its SOAP note generation before purchasing.
Does Otto replace my front desk phone system?
Otto Phones is an add-on module that integrates clinic telephony directly into the Otto platform, enabling staff to manage calls alongside messaging and booking in one interface.
How does Otto help reduce incoming call volume?
By enabling direct online booking, automated reminders, digital forms, and two-way text messaging, Otto shifts many client interactions away from phone calls. Clinics have reported up to a 33% reduction in incoming calls.
