About
Tellmi is a safe, inclusive digital community designed to transform mental health support at scale. Users can anonymously share their struggles and receive immediate peer support from others who truly understand what they are going through — all without referrals or lengthy waiting periods. Every post and reply is pre-moderated by trained human moderators who screen out harmful content, prevent bullying and harassment, and protect user identities before anything goes live. When high-risk content is detected, it is automatically redirected to a dedicated counselling team for a private response, meaning people in crisis receive help proactively rather than having to ask for it. The platform is age-banded: users under 18 only interact with peers within two years of their age, while adults see only adult content — creating a safe environment for all demographics. Tellmi also offers scheduled 1-to-1 Solution Focused Therapy, a personalised directory of crisis and local resources, and premium specialist extensions for organisations. It is actively deployed across the NHS, autism support programmes (in partnership with Cambridge University's Autism Research Centre), and employment wellness schemes. Independent evaluation by UCL's Evidence Based Practice Unit found that 79% of users felt less alone and 72% felt better after using the platform. Tellmi is available all day, every day, making it a uniquely scalable complement to traditional mental health services.
Key Features
- Anonymous Peer Support: Users post and receive support anonymously, with all content pre-moderated by trained human moderators to ensure safety and prevent harassment.
- Preemptive Counselor Intervention: High-risk posts are automatically redirected to a professional counselling team who reach out privately, so people in crisis get help without having to ask.
- Age-Banded Communities: Under-18s only see posts from peers within two years of their age, while adults see only adult content, ensuring age-appropriate interactions and added protection for minors.
- 1-to-1 Solution Focused Therapy: Scheduled private therapy sessions are available as a premium extension, providing structured professional support alongside peer community features.
- Personalised Crisis Resource Directory: Users receive a curated directory of local, national, and specialist crisis resources tailored to their age and needs, available around the clock.
Use Cases
- A teenager struggling with anxiety who wants immediate, judgment-free peer support without waiting months for an NHS referral.
- An NHS trust or commissioning body seeking a scalable, evidence-based digital tool to reduce pressure on CAMHS and adult mental health services.
- An autistic individual looking to connect with others who share similar experiences and feel less isolated, supported by specialist moderation.
- An employer or occupational health team deploying a mental wellbeing resource for staff that is available outside of working hours.
- A person in emotional crisis who needs proactive outreach from a counsellor without having to initiate contact themselves.
Pros
- No Referrals or Waiting Lists: Tellmi is accessible immediately, 24/7, removing the months-long delays typical of traditional mental health services.
- Evidence-Based Outcomes: An independent UCL evaluation confirms measurable improvements: 79% of users feel less alone and 72% report feeling better after using the platform.
- Proactive Crisis Support: The preemptive counsellor model means vulnerable users receive professional outreach automatically, rather than needing to self-identify and ask for help.
- Scalable for Organisations: Proven NHS integrations and specialist modules (autism, employment) make Tellmi a cost-effective supplement to institutional mental health provision.
Cons
- Not a Clinical Replacement: Tellmi is a peer support and early-intervention platform — it does not replace formal clinical diagnosis or treatment for serious mental health conditions.
- Requires Validated Email: Registration requires a validated email address, which may be a barrier for the most vulnerable users who seek complete anonymity.
- Primarily UK/NHS Focused: The platform's integrations, case studies, and crisis resource directory are heavily oriented toward UK services, which may limit relevance for international users.
Frequently Asked Questions
Is Tellmi free to use?
Tellmi is free for individual users. Organisations such as NHS trusts, autism charities, and employers pay for access and tailored service packages.
How does Tellmi keep users safe?
All posts and replies are reviewed by trained human moderators before going live. Content that could reveal a user's identity, enable bullying, or indicate crisis is screened or redirected to a counselling team for a private, proactive response.
Who is Tellmi designed for?
Tellmi serves anyone seeking mental health peer support — including young people (under 18), adults, autistic individuals, NHS patients, and employees. It offers age-banded experiences to keep each group in an appropriate environment.
What is age-banding and why does it matter?
Age-banding means users under 18 only see posts from peers within two years of their age, and adults only see adult posts. This protects minors from inappropriate content and prevents potential grooming.
Can Tellmi be integrated into NHS or organisational workflows?
Yes. Tellmi offers dedicated service tiers for the NHS, autism support programmes, and employment wellness schemes, with measurable outcome data provided through monthly data drops to commissioning partners.
