About
ThoroughCare is a comprehensive care coordination software platform designed by clinicians for healthcare providers across the care continuum. It enables organizations to deliver structured programs including Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Behavioral Health Integration, Transitional Care Management, Principal Care Management, Annual Wellness Visits, and Advance Care Planning—all within a single integrated solution. The platform's AI Analytics layer surfaces patient insights and streamlines clinical documentation, helping care teams make faster, evidence-based decisions. Its interoperability capabilities allow seamless integration with EHRs, medical devices (including Withings Health Solutions for RPM), and third-party health data sources, reducing manual data entry and improving care team efficiency. ThoroughCare's Clinical Advisory Team works directly with provider organizations to design programs, optimize clinical workflows, and train staff—ensuring implementations are grounded in best practices. A mobile patient app extends engagement beyond the clinic, supporting patients in managing their own health goals. The platform is purpose-built for Accountable Care Organizations, health plans, home health agencies, pharmacies, and physician groups seeking to close gaps in care, meet regulatory requirements, and capture value-based care revenue. Customers like Lumina Care report achieving a 2% hospitalization rate across more than 27,000 patients. ThoroughCare also holds NCQA Prevalidation status, reinforcing its commitment to quality standards and HIPAA-compliant security.
Key Features
- Comprehensive Care Program Support: Covers Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, Behavioral Health Integration, Annual Wellness Visits, and more in one unified platform.
- AI Analytics & Documentation Assistance: Leverages AI to surface actionable patient insights, identify care gaps, and streamline clinical documentation for care teams.
- Device & EHR Integration: Integrates with EHRs, remote monitoring devices (including Withings Health Solutions), and third-party data sources for real-time patient vitals and seamless data flow.
- Clinical Advisory Services: A dedicated Clinical Advisory Team helps organizations design care programs, optimize workflows, and train staff on evidence-based best practices.
- Mobile Patient App: Extends care coordination beyond the clinic with a mobile app that empowers patients to actively manage their own health and stay engaged with care plans.
Use Cases
- An Accountable Care Organization uses ThoroughCare to coordinate care for thousands of high-risk patients with chronic conditions, reducing hospitalizations and improving quality metrics.
- A physician group enrolls eligible Medicare patients in Chronic Care Management and Remote Patient Monitoring programs to generate new value-based care revenue while improving patient outcomes.
- A home health agency leverages Transitional Care Management workflows to reduce readmissions by ensuring seamless care transitions from hospital to home.
- A health plan uses ThoroughCare's Behavioral Health Integration module to identify and address mental health needs alongside physical health conditions for a holistic care approach.
- A pharmacy-based care team conducts Annual Wellness Visits and medication management using ThoroughCare's evidence-based workflows and AI documentation tools.
Pros
- Built by Clinicians: Designed with frontline clinical expertise, ensuring workflows align with real-world care delivery needs and evidence-based standards.
- All-in-One Platform: Supports a wide range of care management programs under one roof, reducing the need for multiple point solutions.
- Proven Outcomes: Customers report measurable improvements in hospitalization rates and patient engagement, backed by published case studies.
- NCQA Prevalidated & HIPAA Compliant: Meets rigorous quality and security standards, giving healthcare organizations confidence in compliance and data protection.
Cons
- Enterprise-Focused Pricing: Pricing is geared toward larger provider organizations, making it potentially cost-prohibitive for small independent practices.
- Implementation Complexity: Full onboarding requires workflow redesign and staff training, which may demand significant time and resources upfront.
- Limited Public Pricing Transparency: Pricing details are not publicly listed, requiring prospects to go through a demo/sales process to evaluate cost.
Frequently Asked Questions
What types of healthcare organizations can use ThoroughCare?
ThoroughCare serves Accountable Care Organizations, health plans, home health agencies, pharmacies, physician groups, and other service providers engaged in value-based care delivery.
What care management programs does ThoroughCare support?
The platform supports Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, Behavioral Health Integration, Principal Care Management, Annual Wellness Visits, Advance Care Planning, and Advanced Primary Care Management.
How does ThoroughCare use AI?
ThoroughCare's AI Analytics feature helps care teams identify patient insights, close care gaps, and receive documentation support—reducing administrative burden and improving decision-making.
Does ThoroughCare integrate with existing EHR systems?
Yes, ThoroughCare offers Integration & Interoperability capabilities, connecting with major EHRs and third-party devices such as Withings Health Solutions for remote patient monitoring.
Is ThoroughCare HIPAA compliant?
Yes, ThoroughCare is built with Security & HIPAA Compliance as a core component of its platform, and it holds NCQA Prevalidation status to support quality program requirements.
