About
TIMS ERP, developed by Computers Unlimited, is a battle-tested enterprise software platform purpose-built for the complex operational needs of Home Medical Equipment (HME) suppliers and Industrial Gas & Welding distributors. With over 48 years of continuous development shaped directly by customer feedback, TIMS delivers a truly end-to-end solution that unifies every facet of your business — from inventory tracking and delivery management to regulatory compliance, billing, financial reporting, and customer service — all within a single integrated platform. Unlike generic ERP solutions, TIMS is engineered for highly regulated, asset-intensive industries where accuracy and compliance are non-negotiable. The platform is built on a foundation of true partnership: Computers Unlimited provides hands-on implementation, customized training, data conversion services, and dedicated account management. Its Custom Development offerings allow businesses to tailor the system to their unique workflows. TIMS is ideal for distributors and suppliers seeking to streamline multi-department operations, navigate mergers and acquisitions, and ensure long-term operational efficiency. As a privately owned company, Computers Unlimited maintains an independent, customer-first approach — free from the constraints of private equity or conglomerate ownership. Regular input from Users Group conferences and Steering Committee meetings ensures the platform evolves alongside real-world industry needs.
Key Features
- Unified ERP Platform: Connects inventory, delivery, billing, compliance, finance, and customer service into one integrated system, eliminating data silos across departments.
- Industry-Specific Compliance Tools: Built for the regulatory demands of Home Medical Equipment and Industrial Gas industries, ensuring operations remain compliant with relevant standards.
- Acquisition & Data Migration Services: Confidently scale through mergers and acquisitions with secure, accurate data migration support managed by experienced implementation specialists.
- Dedicated Account Management: Each customer receives a dedicated account manager who streamlines support, accelerates issue resolution, and advocates for business needs.
- Custom Development: Tailored software enhancements designed to fit unique business processes and operational workflows, ensuring the platform adapts to your needs.
Use Cases
- An HME supplier uses TIMS ERP to manage patient equipment rentals, insurance billing, and regulatory compliance from a single platform, reducing manual errors and audit risk.
- An Industrial Gas distributor leverages TIMS to coordinate cylinder inventory, route-based delivery scheduling, and financial reporting across multiple branch locations.
- A growing HME company undergoing an acquisition uses Computers Unlimited's data migration services to seamlessly onboard the acquired entity's records into TIMS without operational disruption.
- A Welding supply distributor uses TIMS's customer service module to track equipment maintenance history and proactively schedule service calls, improving customer retention.
- A regional HME provider uses TIMS's custom development options to build specialized billing workflows that align with payer-specific requirements, accelerating reimbursement cycles.
Pros
- 48 Years of Industry Experience: Nearly five decades of continuous development focused exclusively on HME and Industrial Gas sectors means deep domain expertise baked into every feature.
- True End-to-End Integration: A single platform covering all operational areas reduces the need for multiple disconnected software tools, lowering overhead and improving data accuracy.
- Customer-Driven Development: Regular Users Group conferences and Steering Committee meetings ensure that product improvements are grounded in real-world customer feedback.
- Independent, Customer-First Company: As a privately owned business, Computers Unlimited is not beholden to private equity short-termism, enabling long-term customer commitment.
Cons
- Niche Industry Focus: TIMS ERP is purpose-built for HME and Industrial Gas sectors, making it unsuitable for businesses outside these verticals.
- Enterprise-Level Complexity: The depth and breadth of the platform may require significant onboarding time and training investment, particularly for smaller organizations.
- Pricing Not Publicly Listed: As an enterprise solution, pricing is not transparent online and requires direct contact with the sales team, which may slow initial evaluation.
Frequently Asked Questions
What industries does TIMS ERP serve?
TIMS ERP is specifically designed for Home Medical Equipment (HME) providers and Industrial Gas & Welding distributors, addressing their unique regulatory, operational, and compliance requirements.
How long has TIMS been available?
TIMS has been in development and active use for over 48 years, making it one of the most established ERP platforms in its niche.
Does TIMS support mergers and acquisitions?
Yes. Computers Unlimited offers dedicated Acquisition Services to support secure and accurate data migration when scaling through mergers and acquisitions.
Can TIMS be customized for our specific workflows?
Yes. Computers Unlimited offers Custom Development services to build tailored enhancements that align TIMS with your organization's unique processes and operational requirements.
What kind of support does Computers Unlimited provide after implementation?
Customers receive ongoing responsive support from knowledgeable industry experts, dedicated account management, and access to the Users Group community for peer collaboration and product feedback.
