About
Trigo is an enterprise-grade Vision AI platform purpose-built for the retail industry. Founded in 2018, the company applies computer vision and proprietary AI to tackle retail's most critical challenges — from rising theft and inventory shrinkage to the growing demand for frictionless shopping experiences and actionable operational analytics. The platform delivers three core solutions: End-to-End Loss Prevention, which uses AI-powered video analysis to generate real-time theft alerts and reduce shrinkage across store locations; Autonomous Store technology, which eliminates traditional checkout lanes by enabling fully frictionless, self-service shopping; and Retail Intelligence, which provides store operators with deep, data-driven insights into shopping behaviors, product classification, and operational performance. Trigo processes over 60 million shopping activities and multiple terabytes of video footage daily, analyzing millions of shoppers and scanning millions of products each month — all without collecting biometric data. This privacy-by-design approach enables retailers to modernize operations while staying compliant with evolving data regulations. Trusted by global retail leaders and recognized by Forbes AI50, RETA Awards 2026, and the RTIH AI in Retail Awards, Trigo is available via Microsoft's Azure Marketplace for seamless enterprise integration. With four global offices, 24/7 support, and a growing partner ecosystem, Trigo is helping redefine brick-and-mortar retail for the AI era.
Key Features
- End-to-End Loss Prevention: Real-time AI-powered theft detection and alerts that help retailers reduce shrinkage and recover lost revenue across physical store locations.
- Autonomous Store (Frictionless Checkout): Computer vision technology that eliminates traditional checkout lanes, enabling customers to shop and leave without stopping at a register.
- Retail Intelligence: Data-driven insights on shopping activity, product classification, customer flow, and store operations to support smarter retail decisions.
- Privacy-by-Design (Non-Biometric): Processes 100% non-biometric data, ensuring full customer privacy and regulatory compliance while still delivering granular behavioral analytics.
- Massive Scale Processing: Handles over 60 million shopping activities and multiple terabytes of video footage daily, with proven accuracy across global retail deployments.
Use Cases
- Reducing retail shrinkage and theft losses through real-time AI-powered video monitoring and instant alerts for store security teams.
- Deploying frictionless, checkout-free autonomous store experiences that improve customer satisfaction and reduce labor costs.
- Gaining actionable insights into shopper behavior, product performance, and traffic patterns to optimize store layouts and inventory.
- Integrating retail AI capabilities into enterprise cloud infrastructure via Microsoft Azure Marketplace for scalable rollout.
- Partnering with technology providers to embed Trigo's Vision AI into third-party retail management and security platforms.
Pros
- Privacy-First Architecture: 100% non-biometric data processing means retailers can modernize without compromising customer trust or violating data privacy regulations.
- Comprehensive Retail AI Suite: Covers loss prevention, autonomous checkout, and retail intelligence in a single integrated platform, reducing the need for multiple vendor solutions.
- Enterprise-Grade & Cloud-Ready: Available via Microsoft Azure Marketplace and backed by global offices and 24/7 support, making it suitable for large-scale retail deployments.
- Industry Recognition & Proven Scale: Recognized by Forbes AI50, RETA Awards, and RTIH AI in Retail Awards, with trusted deployments among global retail leaders.
Cons
- Enterprise-Only Pricing: Trigo targets large retail chains; the solution is likely cost-prohibitive for small or independent retailers with limited budgets.
- Requires Physical Infrastructure: Deploying Vision AI in-store requires camera hardware installation and integration work, adding to implementation complexity and cost.
- No Public Pricing Transparency: Pricing is not publicly listed, requiring direct sales engagement, which can slow down evaluation for potential customers.
Frequently Asked Questions
What is Trigo and what does it do?
Trigo is an enterprise Vision AI platform for retail that provides loss prevention, autonomous (frictionless) checkout, and retail intelligence solutions using computer vision technology.
How does Trigo protect customer privacy?
Trigo uses a privacy-by-design approach, processing 100% non-biometric data. No facial recognition or biometric identifiers are collected, ensuring compliance with data privacy regulations.
What retail problems does Trigo solve?
Trigo addresses three major retail challenges: reducing theft and shrinkage through real-time AI loss prevention, eliminating checkout friction via autonomous store technology, and improving operations with data-driven retail intelligence.
Is Trigo available on cloud platforms?
Yes, Trigo is available via Microsoft's Azure Marketplace, enabling retailers to integrate its AI capabilities into existing cloud infrastructure.
How much data does Trigo process?
Trigo processes over 60 million shopping activities annually, multiple terabytes of video footage daily, and scans millions of products per month across its retail deployments worldwide.
