About
Vetster is a top-rated pet telehealth platform designed to make professional veterinary care accessible anytime, anywhere. Pet owners can connect with thousands of licensed, practising veterinary surgeons through live video appointments or instant messaging, 24 hours a day, 7 days a week — no waiting rooms required. Unlike generic symptom checkers, Vetster lets you browse detailed vet profiles, read verified reviews from other pet parents, and choose the right veterinarian for your specific pet and situation. Once connected, vets provide personalised care and treatment plans covering a wide range of conditions including allergies, anxiety, skin issues, urinary health, flea and tick prevention, diet and nutrition, and much more. Vetster supports over 20 species — dogs, cats, horses, birds, reptiles, rabbits, hamsters, and other pocket pets — making it one of the most inclusive pet health platforms available. All pet medical records and treatment history are stored securely within the app for easy access. The service is available via web browser and a highly rated mobile app (rated 4.9 on iOS and 4.8 on Android), and operates across the United States, Canada, and the United Kingdom. Vetster is ideal for pet parents who need fast, expert advice outside traditional clinic hours, those managing chronic conditions in senior pets, or anyone seeking a convenient second opinion. It has been recognised with industry awards and featured in major media outlets.
Key Features
- 24/7 Vet Access: Connect with a licensed veterinarian any time of day or night via video call or instant messaging, eliminating the need to wait for clinic hours.
- Choose Your Own Vet: Browse thousands of detailed vet profiles, read verified reviews from other pet parents, and select the right specialist for your pet's specific needs.
- Multi-Species Support: Vetster supports over 20 species including dogs, cats, horses, birds, reptiles, rabbits, hamsters, and other pocket pets — far beyond typical vet platforms.
- Care & Treatment Plans: Receive personalised care and treatment recommendations directly from your vet covering conditions, medications, diet, and preventative care.
- Medical Records Storage: Store and access your pet's full medical records and treatment history securely within the Vetster app for continuity of care.
Use Cases
- Getting urgent veterinary advice late at night or on weekends when local clinics are closed.
- Consulting a vet about common conditions like pet allergies, skin issues, digestive problems, or urinary health without an in-person visit.
- Receiving a care and nutrition plan for a new puppy or kitten from a licensed veterinarian.
- Managing ongoing health concerns for senior dogs or cats with regular virtual check-ins.
- Seeking a professional second opinion on a diagnosis or treatment plan from another licensed vet.
Pros
- Around-the-Clock Availability: 24/7 access to licensed vets means pet owners can get expert advice during evenings, weekends, and holidays when local clinics are closed.
- Transparent Vet Selection: The ability to read verified reviews and browse vet profiles empowers pet owners to make informed decisions and find the best match for their pet.
- Broad Species Coverage: Support for 20+ species makes Vetster one of the few telehealth platforms equipped to help owners of exotic and less common pets.
- Highly Rated Mobile App: The app is rated 4.9 on iOS and 4.8 on Android, reflecting a polished, user-friendly experience loved by pet parents.
Cons
- No Physical Examination: As a telehealth platform, vets cannot perform hands-on physical exams, which may limit diagnosis accuracy for certain conditions requiring in-person assessment.
- Not Suitable for Emergencies: Life-threatening emergencies still require immediate in-person veterinary care; Vetster is best for non-emergency consultations and follow-ups.
- Per-Consultation Cost: Appointments are billed per session, which can add up for pet owners who need frequent consultations without a subscription plan to offset costs.
Frequently Asked Questions
What species does Vetster treat?
Vetster supports over 20 species including dogs, cats, horses, birds, reptiles (such as snakes and lizards), rabbits, hamsters, and other small pocket pets.
Is Vetster available 24/7?
Yes. Vetster operates around the clock, every day of the year, so you can connect with a licensed veterinarian at any time — including nights, weekends, and holidays.
How do I book a vet appointment on Vetster?
You can sign up on the Vetster website or app, browse available vets by specialty or species, read reviews, and book either an instant messaging session or a scheduled video call.
Which countries is Vetster available in?
Vetster is currently available in the United States, Canada (in both English and French), and the United Kingdom.
Can I access my pet's medical records through Vetster?
Yes. The Vetster app stores your pet's full medical history and treatment records, giving you easy access to past consultations and care plans at any time.
