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About
Alhena AI is an end-to-end AI platform purpose-built for e-commerce brands looking to turn customer experience into a revenue driver. Unlike generic AI tools, Alhena is grounded entirely in live store data, eliminating hallucinations and ensuring every shopper interaction reflects accurate product information and brand voice. The platform spans the entire customer journey — from discovery through post-sale support. Its AI Shopping Assistant enables conversational product discovery, smart upsells, and AI-powered nudges that help browsers convert. The AI Support Concierge auto-resolves up to 80% of incoming queries around the clock, with full agentic capabilities like order cancellation, appointment booking, and return processing. Voice AI extends support to phone and SIP lines in 90+ languages, while Agent Assist equips human agents with real-time suggestions and CRM context. Alhena also offers AI Visibility, an AEO and GEO solution that tracks how and where your products appear in AI search engines like ChatGPT, Gemini, and Perplexity — and helps optimize for better placement. Additional modules include Social Commerce, Review Management, and Revenue Analytics. The platform integrates with leading e-commerce and helpdesk stacks including Shopify, WooCommerce, Gorgias, Zendesk, Intercom, Salesforce, and more. It is used by brands across fashion, beauty, travel, sports, and home furnishing verticals, from direct-to-consumer startups to luxury enterprise retailers.
Key Features
- AI Shopping Assistant: Enables conversational product discovery, smart upsells, and AI-powered nudges grounded in live catalog data — turning browsers into buyers with zero hallucinations.
- AI Support Concierge: Auto-resolves up to 80% of incoming customer queries 24/7 with full agentic capabilities including order cancellations, returns, and appointment bookings.
- Voice AI: Phone and SIP-line-ready voice agent that handles customer inquiries in 90+ languages, replacing hold music with real, accurate answers.
- AI Visibility (AEO & GEO): Tracks SKU-level appearances in AI search engines like ChatGPT, Gemini, and Perplexity, and provides citation and FAQ strategies to improve AI search discoverability.
- Agent Assist: Empowers human support agents with real-time AI suggestions and live CRM context as they type, improving resolution speed and consistency.
Use Cases
- Fashion and apparel brands deploying an AI shopping assistant to increase average order value through personalized product recommendations and smart upsells.
- E-commerce customer support teams using the AI Concierge to auto-resolve order status, return, and FAQ queries without human intervention.
- Luxury and beauty retailers delivering high-touch, personalized clienteling at scale while preserving brand voice and standards.
- Global online stores providing multilingual voice and chat support across 90+ languages to reduce international support costs.
- E-commerce marketing teams tracking and optimizing product visibility in AI search engines like ChatGPT and Perplexity to drive organic discovery.
Pros
- Hallucination-Free Responses: All AI outputs are grounded in live store data, ensuring shoppers and customers always receive accurate, brand-aligned information.
- Omnichannel Coverage: Covers web chat, voice, social commerce, and agent-assist in a single platform, unifying the entire customer journey.
- Proven Revenue Impact: Documented results from brands like Tatcha (11.4% revenue contribution, 38% AOV uplift) and Victoria Beckham (20% AOV increase) demonstrate tangible ROI.
- Extensive Integrations: Connects natively with Shopify, WooCommerce, Gorgias, Zendesk, Intercom, Salesforce, Slack, and many more platforms.
Cons
- E-Commerce Specific: The platform is purpose-built for e-commerce and retail brands, making it less suitable for SaaS, B2B, or non-commerce use cases.
- Pricing Requires Demo: Full enterprise pricing details are not publicly listed and require booking a demo, which may slow down evaluation for smaller teams.
- Catalog Integration Needed: Achieving hallucination-free responses requires connecting live product catalog and store data, which involves an upfront integration and setup effort.
Frequently Asked Questions
What makes Alhena AI hallucination-free?
Alhena grounds all AI responses in live store data — product catalogs, order systems, and helpdesk records — so the AI never fabricates information. Responses are always based on real, up-to-date data from your store.
Which e-commerce platforms does Alhena integrate with?
Alhena integrates with Shopify, WooCommerce, and Salesforce Commerce Cloud on the e-commerce side, and with helpdesks like Gorgias, Zendesk, Intercom, Freshdesk, Gladly, Hubspot, and Salesforce Service Cloud.
What percentage of customer queries can Alhena auto-resolve?
Alhena's AI Support Concierge is designed to auto-resolve up to 80% of incoming customer queries, freeing human agents to handle complex escalations.
Does Alhena support multilingual conversations?
Yes. Alhena's Voice AI and chat assistants support 90+ languages, enabling global e-commerce brands to engage customers fluently in their native language.
Is there a free plan available?
Alhena offers a free starting option. For full feature access and enterprise-scale deployments, custom pricing is available by booking a demo with the Alhena team.
