About
Aloha is a comprehensive patient engagement and practice automation platform designed specifically for healthcare providers including chiropractors, optometrists, audiologists, and dental practices. Formerly known as Review Wave, Aloha combines AI-driven tools with marketing automation to help practices attract new patients, convert leads, and retain existing ones—all on autopilot. At the core of the platform is a powerful suite of patient communication and reputation management tools. Practices can automate 5-star Google review generation, enabling them to build trust and visibility online without manual effort. Charlie AI, the platform's built-in AI receptionist, answers calls 24/7, schedules appointments, and fields patient questions even outside office hours. Aloha also supports two-way business texting using your existing office number, digital intake forms to eliminate paper and data entry, automated appointment reminders, birthday messages, and patient recall campaigns. Online scheduling allows patients to book appointments around the clock with minimal friction. Additional features include insurance verification, a referral engine, email marketing, website and SEO support, webchat, call pop (showing patient info on inbound calls), practice analytics, and a missed-call-to-text workflow to capture leads before they choose a competitor. With 1,475+ practices already on the platform, Aloha is purpose-built to help small and mid-size healthcare practices compete and grow through intelligent automation and AI.
Key Features
- Charlie AI Receptionist: An AI-powered virtual receptionist that answers calls 24/7, schedules appointments, and responds to patient questions even when staff is unavailable.
- Automated 5-Star Review Generation: Automatically prompts satisfied patients to leave Google reviews, boosting online reputation and attracting new patients without manual follow-up.
- Two-Way Business Texting: Enables real-time two-way SMS communication with patients using the practice's existing office phone number for reminders, recalls, and engagement.
- Online Scheduling & Digital Forms: Allows patients to book appointments 24/7 and complete intake paperwork digitally before arrival, reducing no-shows and eliminating data entry.
- Practice Analytics & Automation: Provides actionable insights into practice performance while automating appointment reminders, birthday messages, recall campaigns, and missed-call follow-ups.
Use Cases
- A chiropractic clinic uses Aloha to automatically request Google reviews after each patient visit, growing its 5-star rating and attracting new patients from local search results.
- An optometry practice deploys Charlie AI to handle after-hours phone calls and schedule appointments, ensuring no patient inquiry goes unanswered outside business hours.
- A dental office eliminates paper intake forms by switching to Aloha's digital forms, allowing patients to complete paperwork before arrival and reducing check-in time.
- An audiology practice uses Aloha's automated recall campaigns to re-engage lapsed patients with personalized text messages, increasing appointment volume without additional staff effort.
- A multi-location chiropractic group leverages Aloha's practice analytics dashboard to monitor review scores, appointment volume, and patient engagement metrics across all locations.
Pros
- All-in-One Healthcare CRM: Combines reviews, scheduling, texting, forms, analytics, and AI into a single platform tailored specifically for healthcare specialties—reducing the need for multiple tools.
- 24/7 AI-Powered Patient Coverage: Charlie AI and the after-hours answering service ensure no patient call or inquiry goes unanswered, helping practices capture more appointments around the clock.
- Purpose-Built for Healthcare: Designed specifically for chiropractic, optometry, audiology, and dental practices, with workflows and features aligned to the unique needs of patient-facing healthcare businesses.
- Reduces Administrative Burden: Automation of reminders, recalls, forms, and reviews frees up front-desk staff to focus on in-office patient care rather than repetitive admin tasks.
Cons
- Healthcare-Specific Focus: The platform is purpose-built for a narrow set of healthcare specialties, making it a poor fit for businesses outside of chiropractic, optometry, audiology, or dental.
- Pricing Requires a Demo: Pricing is not publicly listed and requires booking a demo call, which adds friction for prospects who want to self-evaluate before speaking to sales.
- Limited Customization for Large Health Systems: The platform appears optimized for small-to-mid-size private practices and may lack the enterprise-level customization or EHR integrations needed by larger health systems.
Frequently Asked Questions
What types of healthcare practices does Aloha support?
Aloha is designed for chiropractic, optometric, audiology, and dental practices, as well as other specialty healthcare providers looking to automate patient engagement and practice growth.
What is Charlie AI?
Charlie AI is Aloha's built-in AI receptionist that answers phone calls 24/7, schedules appointments, and responds to patient questions automatically—even outside of office hours.
How does Aloha help generate more Google reviews?
Aloha automatically sends review requests to patients after their appointments via text or email, guiding them to leave positive Google reviews with minimal effort.
Does Aloha support two-way texting with patients?
Yes, Aloha enables two-way SMS communication using your existing office phone number, so staff can send and receive messages directly with patients for reminders, scheduling, and follow-ups.
Is there a free trial or publicly available pricing?
Aloha does not publicly list pricing on its website. Interested practices are encouraged to book a demo to receive a custom pricing quote based on their needs.
