About
Certainly is a comprehensive AI agent platform built for businesses that want to transform customer interactions into measurable business outcomes. The platform enables companies to deploy intelligent AI agents across customer support, e-commerce, and marketing channels—resolving support tickets instantly, guiding shoppers from discovery to checkout, and delivering personalized brand experiences at scale. With over 50 million queries processed, 200+ integrations, and 99.9% uptime, Certainly serves more than 500 clients globally. The platform connects seamlessly with tools like Shopify, Zendesk, Klaviyo, OpenAI, and Google Analytics, allowing businesses to slot AI into existing workflows without disruption. Certainly's white-glove approach includes a structured onboarding journey: discovery, design, development, deployment, and ongoing optimization. Their team of AI experts crafts custom solutions tailored to each brand's specific needs, then continuously monitors performance based on real interactions. Use cases span across industries—from financial services firms deploying AI agents for international customers, to consumer brands like Feastables (Mr. Beast) using AI to growth-hack engagement and drive sales. Certainly is ideal for mid-market to enterprise businesses seeking to scale customer experience without scaling headcount.
Key Features
- AI Customer Support Agents: Multilingual AI agents resolve support tickets instantly 24/7, gathering data automatically to continuously improve service quality.
- E-Commerce AI Shopping Assistants: Guide customers from product discovery to checkout with personalized recommendations and instant answers that remove purchase barriers.
- Hyper-Personalized Marketing Automation: Create branded AI personalities that deliver gamified, personalized customer journeys tailored to every segment.
- 200+ Native Integrations: Connects with Shopify, Zendesk, Klaviyo, Google Analytics, OpenAI, and more to fit seamlessly into existing tech stacks.
- Managed AI Agent Deployment: A white-glove process from discovery to ongoing optimization, with Certainly's team building and refining your AI agent for you.
Use Cases
- Automating 24/7 customer support ticket resolution across multiple languages without human intervention
- Deploying AI shopping assistants on e-commerce sites to guide customers from browsing to purchase
- Creating branded, personalized marketing chatbots that increase customer engagement and retention
- Streamlining customer service operations in financial services for international clients
- Growth-hacking consumer brand engagement and driving sales through AI-powered chat experiences
Pros
- End-to-End Managed Service: Certainly handles the full lifecycle—design, build, deployment, and optimization—reducing internal burden on teams.
- Extensive Integration Ecosystem: 200+ integrations mean businesses can plug Certainly into existing CRMs, e-commerce platforms, and marketing tools without friction.
- Proven Enterprise Scale: With 50M+ queries handled and 99.9% uptime, the platform is built for high-volume, mission-critical deployments.
Cons
- Enterprise Pricing: Designed for mid-market and enterprise clients, making it potentially cost-prohibitive for small businesses or startups.
- Limited Self-Serve Options: The managed-service model means less flexibility for teams that want to build and iterate independently without vendor involvement.
Frequently Asked Questions
What industries does Certainly serve?
Certainly serves a wide range of industries including e-commerce, financial services, insurance, consumer goods, and fashion retail, among others.
How many integrations does Certainly support?
Certainly supports 200+ integrations including Shopify, Zendesk, Klaviyo, Google Analytics, and OpenAI.
Does Certainly support multiple languages?
Yes, Certainly's AI agents are multilingual and can handle customer conversations in multiple languages around the clock.
How does the onboarding process work?
Certainly follows a five-step process: Discovery, Design, Development, Deployment, and Optimization—working alongside your team to build a custom AI agent.
Can Certainly integrate with my existing e-commerce platform?
Yes, Certainly has native Shopify integration and supports order lookup, customer data retrieval, and real-time chat assistance for e-commerce workflows.
