About
Cirroe AI is an autonomous AI agent designed to eliminate operational bottlenecks for engineering and DevOps teams. By connecting to your existing knowledge bases—including AWS metrics, your codebase, and popular ticketing systems—Cirroe automatically investigates and mitigates customer issues the moment a ticket is opened, often before an engineer even gets paged. The platform targets companies suffering from slow ticket resolution, costly on-call rotations, and valuable engineering time lost to repetitive support tasks. Cirroe shifts ticket triage to autopilot: it synthesizes information across diverse data sources, roots out the underlying cause of incidents, and proposes or executes mitigations at machine speed. Before taking any potentially risky actions, Cirroe sends a Slack notification to keep your team informed and in control, ensuring human oversight is maintained. This design makes it suitable for production-grade environments where mistakes are costly. Key integrations include all major ticketing platforms (e.g., Jira, PagerDuty), cloud infrastructure telemetry (AWS), and internal code repositories. The quick-start integration system means teams can be up and running in seconds without heavy engineering investment. Cirroe is ideal for fast-growing startups and enterprise engineering teams looking to scale their operations without scaling their headcount, reduce mean time to resolution (MTTR), and generate structured insights from operational issues to inform future product development.
Key Features
- Automated Ticket Triage: Cirroe begins investigating and mitigating customer issues the moment a ticket is opened, before any engineer needs to intervene.
- Diverse Knowledge Base Synthesis: Connects to AWS metrics, your codebase, and ticketing systems to cross-reference information and pinpoint root causes instantly.
- Slack-Based Human-in-the-Loop Alerts: Before executing any potentially dangerous action, Cirroe sends a Slack message to a designated operator for approval, ensuring safe autonomous operation.
- Seamless Integrations: Works with all major ticketing systems and cloud infrastructure tools, with a quick-start setup that takes seconds to configure.
- Operational Insights: Generates structured insights from recurring operational issues, helping product and engineering teams prioritize impactful fixes.
Use Cases
- Automatically triaging and resolving customer support tickets without engineering intervention, reducing resolution time from days to seconds.
- Cutting down on-call incidents for engineering teams by autonomously diagnosing and mitigating production issues overnight or on weekends.
- Synthesizing AWS metrics and codebase context to root-cause infrastructure incidents faster than any manual investigation.
- Generating actionable operational insights from recurring support tickets to inform product roadmap prioritization.
- Scaling customer success operations without adding headcount by putting ticket resolution on autopilot.
Pros
- Drastically Reduces On-Call Burden: Engineers are no longer paged for nights and weekends due to routine incidents, protecting team morale and productivity.
- Fast Time-to-Value: The quick integration system means teams can connect Cirroe to their stack and start resolving tickets in seconds, not weeks.
- Safe Autonomous Operation: The Slack-based approval loop ensures engineers stay in control of high-stakes actions, making it safe for production environments.
Cons
- Limited Publicly Available Pricing: Pricing details are not openly listed; teams must schedule a meeting to learn about plans, which can slow evaluation.
- Requires Integration Setup: To unlock full value, Cirroe needs access to your ticketing system, AWS metrics, and codebase, which may require IT or security approval in larger organizations.
Frequently Asked Questions
What ticketing systems does Cirroe integrate with?
Cirroe integrates with all major ticketing systems. Specific platforms are connected during onboarding, and the quick-start system makes setup fast.
Is Cirroe safe to run autonomously in production?
Yes. Before taking any potentially dangerous actions, Cirroe sends a Slack message to a designated operator for confirmation, ensuring human oversight is always maintained.
What knowledge bases can Cirroe access?
Cirroe can connect to AWS metrics, your codebase, and your ticketing system, synthesizing all these sources to accurately diagnose and resolve issues.
How quickly can my team get started with Cirroe?
Cirroe's quick integration system is designed to get your team up and running in seconds, requiring minimal engineering effort to connect your existing stack.
Who is Cirroe best suited for?
Cirroe is ideal for engineering and DevOps teams at startups and enterprises that are overwhelmed by support tickets, high on-call rotation costs, and slow incident response times.
