About
Conduit is an enterprise-grade conversational AI platform that builds and deploys AI agents to automate customer support and sales workflows across text and voice channels. Trusted by 500+ teams, Conduit enables businesses to handle inbound inquiries, qualify leads, book appointments, and resolve support tickets—all without human intervention for routine tasks. The platform supports multi-step conversational workflows, allowing teams to define complex SOPs that the AI reliably follows. A unified AI-native inbox ensures that when automation hands off to a human agent, all context is preserved. Voice AI agents can answer calls, qualify leads, and support customers 24/7 with human-like interaction. Conduit's production-ready agents are not static—they learn from interactions, sync with external knowledge bases, and can be equipped with custom tools to retrieve data or trigger actions in third-party systems. Built-in stress testing lets teams simulate conversations before going live, eliminating non-deterministic surprises. The platform integrates with a broad tech stack including Twilio, Shopify, Salesforce, WhatsApp, Airbnb, Guesty, HighLevel, Gmail, Slack, and more. It is SOC 2 Type II certified, making it suitable for regulated industries. Reporting and insights dashboards help teams monitor performance and continuously optimize AI behavior. Conduit is ideal for hospitality operators, property managers, home service providers, financial services firms, and e-commerce brands looking to scale customer interactions intelligently.
Key Features
- Conversational Workflow Automation: Orchestrate multi-step, complex conversations across text and voice channels using configurable SOPs the AI reliably follows.
- Voice AI Agents: Deploy human-like voice AI to answer calls, qualify leads, and provide 24/7 customer support without live agents.
- AI-Native Unified Inbox: Centralizes all AI-handled and human-escalated conversations in one place, with the ability to teach the AI directly from the inbox.
- Knowledge Base Syncing & Custom Tools: Connect to external knowledge sources with scheduled syncs, and give agents custom tools to retrieve data from or take actions in third-party systems.
- Stress Test Scenarios: Simulate conversations before going live to validate agent behavior and eliminate unpredictable outcomes in production.
Use Cases
- A short-term rental operator uses Conduit Voice AI to answer guest calls 24/7, handle booking inquiries, and escalate urgent maintenance issues to staff.
- An e-commerce brand deploys Conduit to resolve order status and return requests automatically over WhatsApp and SMS, reducing support ticket volume.
- A property management company automates the entire leasing funnel—from initial inquiry to tour booking to lease signing—using Conduit's conversational workflows.
- A financial services firm uses Conduit to qualify inbound leads instantly via text, ensuring no prospect goes unanswered outside business hours.
- A home services company integrates Conduit with its CRM to answer calls, capture job details, and book service appointments without dispatcher involvement.
Pros
- Broad Industry Coverage: Pre-built use cases for hospitality, property management, home services, financial services, and e-commerce reduce time to deployment.
- Enterprise-Grade Security: SOC 2 Type II compliance and policy-enforcement features make it suitable for regulated industries handling sensitive customer data.
- Rich Integration Ecosystem: Native connectors for Twilio, Shopify, Salesforce, WhatsApp, Guesty, HighLevel, and more allow agents to act across the full tech stack.
- Voice and Text in One Platform: Handling both call-based and messaging-based customer interactions in a single platform reduces tool sprawl and simplifies operations.
Cons
- Pricing Not Transparent: No self-serve pricing is listed publicly; prospective customers must book a demo, which may slow evaluation for smaller teams.
- Primarily Suited for Larger Operations: The enterprise feature set and demo-first sales motion may be overkill or inaccessible for very small businesses or solo operators.
- Learning Curve for Workflow Configuration: Setting up multi-step conversational workflows and custom tools requires meaningful onboarding effort and technical familiarity.
Frequently Asked Questions
What industries does Conduit support?
Conduit is purpose-built for hospitality (STR and hotels), property management, home services, financial services, e-commerce, and consumer software companies.
Does Conduit support voice as well as text?
Yes. Conduit includes Voice AI agents that can handle inbound calls, qualify leads, and support customers 24/7 with human-like conversation.
What integrations does Conduit offer?
Conduit integrates with tools including Twilio, Shopify, Salesforce, WhatsApp, Airbnb, Guesty, HighLevel, Gmail, Slack, Notion, and Google Drive, among others.
Is Conduit secure enough for regulated industries?
Yes. Conduit is SOC 2 Type II certified and includes policy-compliance features to ensure AI agents follow SOPs and protect sensitive data.
How does Conduit handle conversations the AI can't resolve?
Unresolved conversations are escalated to human agents through an AI-native unified inbox, where the full conversation context is preserved for seamless handoff.
