About
CounselEAR offers two integrated products purpose-built for the audiology industry. CounselEAR Complete OMS is a comprehensive office management system that handles scheduling, billing, insurance claims, device management, patient intake forms, electronic documents, and marketing tools — all within a single cloud-based platform. It is designed to simplify administrative workflows so audiologists can dedicate more time to patient care. CounselEAR Connect is an online report writing tool that enables audiologists to rapidly create customized counseling summaries, chart notes, and professional audiologic reports. Reports can be faxed or emailed directly from the platform, eliminating printing overhead and reducing turnaround time for patient communications. The platform is targeted at independent audiology practices, multi-location hearing healthcare clinics, and university audiology programs. Its cloud-based architecture ensures accessibility from any device with an internet connection, while its industry-specific design means it covers niche workflows such as hearing device tracking and audiogram documentation that generic practice management software often overlooks. A free trial is available for clinics looking to evaluate the system before committing. CounselEAR also maintains partnerships with audiology-related organizations and a University Alliance program for academic institutions.
Key Features
- Complete Office Management Suite: Handles scheduling, billing, insurance claims, device management, patient intake forms, and electronic documents in a single integrated platform.
- Audiological Report Writing (CounselEAR Connect): Enables audiologists to rapidly create customized counseling summaries, chart notes, and professional audiological reports tailored to each patient.
- Direct Fax & Email Delivery: Reports and documents can be faxed or emailed directly from the platform, eliminating the need for printing and speeding up patient communication.
- Marketing Tools: Built-in marketing features help hearing healthcare practices grow their patient base and manage outreach from within the same system.
- Cloud-Based Access: Fully online platform accessible from any device, allowing clinic staff and audiologists to manage operations from anywhere.
Use Cases
- Managing day-to-day scheduling, billing, and insurance claims for an independent audiology clinic.
- Creating and distributing professional audiological reports and counseling summaries directly to patients and referring physicians.
- Tracking hearing device inventory and managing device-related workflows across a multi-location hearing healthcare practice.
- Digitizing patient intake forms and maintaining electronic patient records to reduce paperwork and improve compliance.
- Supporting audiology university programs with report writing and clinic management through the University Alliance partnership.
Pros
- Industry-Specific Design: Built exclusively for audiology and hearing healthcare, covering niche workflows like hearing device management and audiogram documentation that generic software misses.
- All-in-One Platform: Combines practice management, report writing, billing, and marketing into a single system, reducing the need for multiple software subscriptions.
- Direct Communication Features: Integrated fax and email delivery for reports streamlines patient and referral communication without leaving the platform.
- Free Trial Available: Clinics can register for a free trial to evaluate the system before making a financial commitment.
Cons
- Niche Audience Only: Designed solely for audiology and hearing healthcare, making it irrelevant for any other type of medical or general practice.
- Limited Pricing Transparency: Pricing details are not publicly listed, requiring potential customers to contact the company or register for a demo to learn costs.
- Potential Learning Curve: As a comprehensive system covering many clinical workflows, new users may need dedicated onboarding time to fully utilize all features.
Frequently Asked Questions
What is CounselEAR?
CounselEAR is a cloud-based office management system (OMS) and practice management platform built specifically for audiology and hearing healthcare clinics. It includes tools for scheduling, billing, claims, device management, patient documentation, and audiological report writing.
What is CounselEAR Connect?
CounselEAR Connect is an online report writing tool within the CounselEAR platform that allows audiologists to quickly create customized counseling summaries, chart notes, and professional audiologic reports, which can then be faxed or emailed directly to patients and referral sources.
Is there a free trial available?
Yes, CounselEAR offers a free trial. Interested clinics can register on the website to try the platform before committing to a paid plan.
What features are included in CounselEAR Complete OMS?
CounselEAR Complete OMS includes scheduling, billing, insurance claims processing, hearing device management, patient intake forms, electronic patient documents, and marketing tools — all integrated into one platform.
Who is CounselEAR designed for?
CounselEAR is designed for audiology practices, hearing healthcare clinics, and academic audiology programs. It is suitable for solo practitioners, multi-location practices, and university audiology departments through its University Alliance program.
