About
MDLive is a comprehensive telehealth platform designed to make healthcare accessible, affordable, and convenient for individuals and families. Patients can connect with board-certified physicians and licensed therapists any time of day or night — including holidays — through secure phone or video consultations, eliminating the need for in-person clinic visits for a wide range of conditions. The platform covers four main care areas: Urgent Care (for conditions like cold & flu, UTIs, sinus infections, COVID-19, and more), Primary Care (for chronic condition management including diabetes, hypertension, and obesity), Mental Health (therapy and psychiatry for anxiety, depression, PTSD, and more), and Dermatology (for acne, eczema, rashes, and suspicious moles). Certain urgent care conditions can even be handled through an E-Treatment pathway that doesn't require a live video visit. MDLive integrates with many major insurance plans, offering $0 copays in many cases, and always displays pricing upfront so there are no surprise costs. Providers average over 10 years of experience, ensuring high-quality care. The platform is ideal for employers, health plans, and individuals seeking fast, hassle-free alternatives to traditional in-person healthcare. Getting started takes just three steps: create an account, request a visit, and talk to a doctor.
Key Features
- 24/7 On-Demand Access: Connect with board-certified doctors and therapists at any time, including nights, weekends, and holidays, via phone or video.
- Multi-Specialty Care: Covers urgent care, primary care, mental health (therapy and psychiatry), and dermatology under a single platform.
- Transparent, Upfront Pricing: Costs are always shown before your visit with no hidden fees. Many services are $0 copay with participating insurance plans.
- E-Treatment (No Live Visit Required): Certain urgent care conditions can be treated asynchronously without a live video consultation, saving time for patients.
- Experienced Providers: Doctors and therapists on the platform average over 10 years of clinical experience, ensuring high-quality care.
Use Cases
- An employee with a sudden sinus infection on a Sunday connects with an MDLive doctor via video and receives a prescription within minutes — no clinic wait required.
- A patient managing Type 2 diabetes uses MDLive Primary Care for routine monitoring, medication management, and lifestyle guidance from home.
- A college student experiencing anxiety accesses MDLive Mental Health services for weekly therapy sessions with a licensed therapist, fitting sessions around their schedule.
- A working parent uses MDLive Dermatology to get an acne or eczema diagnosis via photo submission without taking time off work for an in-person appointment.
- An employer offers MDLive as part of an employee benefits package to reduce healthcare costs and improve workforce wellness and productivity.
Pros
- Highly Accessible: Available 24/7 including holidays, making it easy to get care when traditional clinics are closed.
- Wide Range of Conditions Treated: Covers everything from common colds and UTIs to mental health, chronic disease management, and dermatology in one place.
- Insurance-Friendly: Accepts many major insurance plans with copays as low as $0, making telehealth affordable for a broad audience.
- No Surprise Costs: Pricing is always displayed upfront before a visit begins, giving patients full cost transparency.
Cons
- Not a Replacement for In-Person Emergency Care: MDLive cannot treat conditions requiring physical examination, lab work, or emergency intervention — patients must visit an ER or clinic for those.
- State-by-State Restrictions: Certain services (e.g., erectile dysfunction treatment, anti-obesity medications) are unavailable in specific states due to local regulations.
- Insurance Coverage Variability: Not all insurance plans cover all MDLive services, meaning out-of-pocket costs can vary significantly depending on your plan.
Frequently Asked Questions
How much does MDLive cost?
Pricing varies by service type: Urgent Care costs $0–$89, Primary Care may be $0 with eligible insurance, Mental Health therapy starts at $0–$179 for an initial visit, and Dermatology is $0–$95. Costs are always shown upfront before your visit.
Can MDLive prescribe medications?
Yes, MDLive doctors can prescribe medications when medically appropriate. For example, they can prescribe Paxlovid for eligible COVID-19 patients, birth control, and various treatments across urgent care, primary care, and other specialties.
Is MDLive available 24/7?
Yes, MDLive provides access to board-certified doctors and licensed therapists around the clock, including nights, weekends, and holidays.
Does MDLive accept insurance?
MDLive accepts many major insurance plans. Copays can be as low as $0 for eligible members. You can log in or create an account to view your specific coverage and copay details.
What is E-Treatment?
E-Treatment is an asynchronous care option for certain urgent care conditions that does not require a live video or phone visit with a doctor, allowing patients to receive care quickly and conveniently.
