About
ElevenLabs Agents is a full-stack AI agents platform that lets businesses build, test, and deploy intelligent voice and chat agents in minutes. Powered by ElevenLabs' industry-leading text-to-speech technology, agents communicate naturally in over 70 languages with human-like tone and low latency — suitable for phone lines, websites, mobile apps, and embedded systems. Agents are multimodal by design: they understand spoken or written inputs, retrieve answers from your connected knowledge base using built-in RAG (Retrieval-Augmented Generation), and respond in real time. You can connect agents to internal tools, APIs, and business systems — enabling mid-conversation actions like updating orders, booking appointments, or qualifying leads. The platform provides a visual workflow builder for designing multi-agent conversational flows, combining scripted logic with dynamic AI behavior. Before going live, teams can run simulations against past or custom conversations, test guardrails, and validate tool calls against defined success criteria. Post-deployment analytics track accuracy, task completion, and user experience. Key use cases include customer support automation, inbound scheduling, outbound sales, employee training via roleplay simulations, ecommerce guidance, and even interactive NPCs for gaming. ElevenAgents is built for enterprise scale, offering channel-agnostic deployment, telephony support, and enterprise-grade security and control — making it a strong choice for product teams, CX leaders, and developers.
Key Features
- Multimodal Voice & Chat Agents: Agents understand spoken and written inputs and respond naturally in real time across both voice and chat interfaces — just like a human would.
- RAG-Powered Knowledge Base: Connect internal documents, FAQs, and URLs so agents deliver accurate, real-time answers grounded in your own content via built-in Retrieval-Augmented Generation.
- External Tool & API Integration: Agents can call external APIs and business systems mid-conversation to trigger real-world actions such as booking appointments or updating orders.
- Multi-Agent Workflow Builder: Design complex conversational flows with a visual builder, combining scripted steps and dynamic AI logic across voice and chat channels.
- Testing, Guardrails & Analytics: Simulate conversations, define success criteria, test tool calls, and monitor accuracy and task completion before and after deployment.
Use Cases
- Automate inbound customer support with always-on voice agents that resolve issues instantly and reduce wait times.
- Handle inbound scheduling by coordinating calendars and booking requests through natural voice conversations.
- Run outbound sales campaigns with voice agents that engage prospects, qualify leads, and schedule meetings.
- Train employees using voice-driven roleplay agents that simulate real-world scenarios for skill development.
- Enhance ecommerce experiences with agents that guide customers through purchases and answer product questions in real time.
Pros
- Industry-leading voice quality: Backed by ElevenLabs' best-in-class TTS engine, agents sound natural and expressive in 70+ languages — a clear differentiator for voice-first deployments.
- Fast deployment with no-code tools: Visual workflow builder and pre-built templates allow teams to go from zero to a deployed agent in minutes, even without deep ML expertise.
- Enterprise-grade scalability and security: Designed for global, multi-market deployments with strict guardrails, telephony support, and enterprise security controls built in.
Cons
- Cost can scale quickly: High-volume voice usage can become expensive, and enterprise features may require a sales conversation rather than self-serve sign-up.
- Voice-centric focus may limit text-only workflows: The platform is optimized around voice agents; teams looking for purely text/chat automation may find other platforms better suited.
Frequently Asked Questions
What is ElevenLabs Agents (ElevenAgents)?
ElevenAgents is an AI agents platform by ElevenLabs that lets you build, test, and deploy voice and chat agents for websites, apps, and call centers with low latency and support for 70+ languages.
How does the knowledge base integration work?
You can connect internal documents, FAQs, and URLs to your agent. ElevenAgents uses built-in RAG (Retrieval-Augmented Generation) to provide accurate, real-time answers grounded in your own content.
Can agents take actions beyond answering questions?
Yes. Agents support external tool calls, allowing them to connect to APIs and business systems mid-conversation to perform actions like booking appointments, updating orders, or qualifying leads.
What channels can I deploy agents on?
ElevenAgents supports deployment across phone lines, websites, mobile apps, and embedded systems. The platform is channel-agnostic with built-in telephony and multilingual support.
Is there a way to test agents before going live?
Yes. The platform includes a simulation-based testing environment where you can run agents against past or custom conversations, define success criteria, and validate tool calls before deploying to production.
