About
Ellipsis Health's flagship product, Sage, is an emotionally intelligent, multilingual AI Care Manager designed to transform clinical operations for healthcare organizations. Sage conducts fully autonomous virtual care management calls, handling complex patient interactions with empathy and consistency—24 hours a day, 7 days a week. The platform supports Health Plans, Health Systems, Specialty Care providers, and Pharma companies by automating high-volume, repetitive tasks that typically burden clinical staff. Sage covers three core capability areas: Engagements & Enrollment (program enrollment, benefits overviews, eligibility verification, copay checks, and patient queries), Assessments & Surveys (HRAs, care assessments, discharge assessments, HCAHPS, and satisfaction surveys), and Clinical Support (care coordination, clinical adherence, Star Ratings & Quality Measures, pre/post-discharge check-ins, and transitions of care). Organizations deploying Sage report a 60% reduction in administrative tasks, 6x faster program enrollment, and a 4x return on investment. The platform integrates with leading healthcare ecosystems including Salesforce Health Cloud and NVIDIA-powered conversational AI. Built with healthcare-grade security at its core, Sage is fully HIPAA and SOC2 Type 2 compliant, with end-to-end encryption, regular third-party audits, and transparent AI decision-making processes.
Key Features
- Autonomous AI Voice Calls: Sage conducts fully autonomous, multilingual voice care management calls 24/7, handling complex patient cases with empathy and consistency without human intervention.
- Patient Enrollment & Engagement: Automates program enrollment, benefits overviews, eligibility verification, copay checks, and patient queries to reduce backlogs and accelerate revenue.
- Clinical Assessments & Surveys: Administers HRAs, care and discharge assessments, HOS, HCAHPS, outcomes, and satisfaction surveys at scale with consistent quality.
- Clinical Support & Care Coordination: Manages care coordination, clinical adherence, Star Rating & Quality Measures, pre/post-discharge check-ins, Friday tuck-ins, and transitions of care.
- Healthcare-Grade Security & Compliance: Fully HIPAA and SOC2 Type 2 compliant with end-to-end encryption, regular third-party security audits, and transparent AI decision-making with clinical oversight.
Use Cases
- Automating patient enrollment outreach calls to reduce backlogs and accelerate program onboarding for Health Plans.
- Conducting post-discharge check-in calls and transitions of care follow-ups to reduce hospital readmissions.
- Administering HCAHPS, HOS, and satisfaction surveys at scale without requiring clinical staff time.
- Managing Star Rating and Quality Measure workflows through automated clinical adherence outreach.
- Supporting specialty care and pharma organizations with multilingual patient engagement and clinical adherence monitoring.
Pros
- Dramatic Operational Efficiency Gains: Delivers a reported 60% reduction in administrative tasks, 6x faster program enrollment, and 4x ROI, making a measurable impact on clinical operations.
- Built for Healthcare Compliance: HIPAA and SOC2 Type 2 compliant infrastructure with end-to-end encryption and clinical oversight baked in—purpose-built for regulated healthcare environments.
- Empathetic, Multilingual AI: Sage is designed to handle sensitive patient interactions with emotional intelligence and supports multiple languages, increasing patient engagement and satisfaction.
- Deep Ecosystem Integrations: Partners with Salesforce Health Cloud and NVIDIA for seamless integration into existing healthcare workflows and infrastructure.
Cons
- Enterprise-Only Pricing: No self-serve or transparent pricing—Ellipsis Health is tailored for large healthcare organizations, making it inaccessible to smaller practices or startups.
- Narrow Industry Focus: Sage is purpose-built for healthcare use cases, limiting applicability outside of Health Plans, Health Systems, Specialty Care, and Pharma.
- Demo Required to Get Started: There is no free trial or instant access; prospective customers must schedule a demo, creating friction for organizations evaluating the platform quickly.
Frequently Asked Questions
What is Sage and what does it do?
Sage is Ellipsis Health's AI Care Manager. It autonomously conducts empathetic, multilingual voice calls for patient enrollment, clinical assessments, care coordination, and post-discharge check-ins—24/7 without human intervention.
Is Ellipsis Health HIPAA compliant?
Yes. Ellipsis Health is fully HIPAA and SOC2 Type 2 compliant. The platform includes end-to-end encryption, regular third-party security audits, clinical oversight of all AI operations, and transparent AI decision-making processes.
Who is Ellipsis Health designed for?
Ellipsis Health is designed for Health Plans, Health Systems, Specialty Care providers, and Pharma companies that need to scale patient engagement, reduce administrative burdens, and improve clinical outcomes.
What measurable results can healthcare organizations expect?
Organizations using Sage typically see a 60% reduction in administrative tasks, 6x faster program enrollment, and a 4x return on investment, based on reported outcomes from current deployments.
Does Ellipsis Health integrate with existing healthcare systems?
Yes. Ellipsis Health partners with Salesforce (integrating Sage into Salesforce Health Cloud) and NVIDIA for enhanced conversational AI, enabling integration into existing healthcare workflows and infrastructure.
