About
EyeOnTask is a comprehensive, AI-powered field service management (FSM) software built for businesses that rely on field teams to deliver services. It offers an affordable entry point starting at $7 per user/month, making it accessible to small and mid-sized service companies without sacrificing enterprise-grade functionality. The platform covers the entire service lifecycle: from job scheduling and dispatching to on-site execution, customer feedback collection, invoicing, and payment collection. Field technicians receive real-time job notifications on their mobile app, can navigate to job sites, update job statuses, and communicate with back-office staff seamlessly. Key capabilities include equipment management, inventory tracking, expense management, electronic signatures, contract management, quotation and estimation tools, client call history, and lead management. EyeOnTask also supports multi-level custom forms that can be associated with specific job types, allowing businesses to define pre-job checklists or post-job protocols that appear on field workers' mobile devices. With support for 15+ industries—including HVAC, plumbing, computer repair, cleaning, pest control, solar installation, and elevator maintenance—EyeOnTask is designed to be versatile across service trades. Third-party integrations, multi-language support, and robust audit and reporting tools make it suitable for globally distributed teams. The platform eliminates paperwork, reduces micromanagement, and drives higher customer satisfaction and revenue growth.
Key Features
- AI-Powered Job Scheduling & Dispatching: Intelligently schedule jobs and assign them to the right field technicians, with instant mobile notifications sent to workers upon assignment.
- Invoicing & On-Field Payment Collection: Generate invoices for completed jobs and collect payments directly in the field, accelerating cash flow and reducing billing delays.
- Equipment & Inventory Management: Track equipment, manage inventory levels, and ensure field technicians always have the resources they need for every job.
- Custom Forms & Report Templates: Create personalized multi-level forms, job cards, and report templates linked to specific job types that appear on workers' mobile apps at the right stage of the job.
- Customer Portal & Feedback Collection: Give customers a self-service portal to track service requests, and automatically collect post-job feedback to measure satisfaction and improve service quality.
Use Cases
- An HVAC company uses EyeOnTask to schedule service calls, dispatch technicians to customer locations, and automatically generate invoices after each job is completed.
- A pest control business eliminates paper-based workflows by digitizing inspection checklists, customer signatures, and payment collection through the EyeOnTask mobile app.
- A cleaning services company manages recurring job contracts, tracks employee hours in the field, and sends automated customer satisfaction surveys after each visit.
- A solar installation firm uses EyeOnTask to manage complex multi-day projects, track equipment deployed at each site, and provide customers with a portal to monitor installation progress.
- A transportation and logistics company leverages EyeOnTask's reporting and audit tools to analyze job performance, reduce downtime, and optimize team scheduling across multiple regions.
Pros
- Highly Affordable Pricing: Starting at just $7 per user/month with no setup fees or credit card required for the free trial, making it accessible even for small service businesses.
- All-in-One Platform: Covers the entire field service lifecycle from scheduling and dispatch to invoicing and payment, eliminating the need for multiple disconnected tools.
- Broad Industry Support: Pre-built for 15+ service industries including HVAC, plumbing, pest control, cleaning, and solar, reducing configuration time.
- Multi-Language Support: Supports multiple languages including English, Spanish, French, German, Japanese, and more—ideal for globally distributed teams.
Cons
- Niche Focus: EyeOnTask is purpose-built for field service businesses, which limits its usefulness for companies operating in other business models.
- Setup & Configuration Time: Setting up custom forms, job types, and workflows may require an initial time investment, especially for complex service operations.
- Limited Public Integration Details: Third-party integration options are mentioned but not clearly documented publicly, which may require contacting support to evaluate compatibility.
Frequently Asked Questions
What is EyeOnTask?
EyeOnTask is an AI-powered field service management (FSM) software that helps service businesses schedule jobs, dispatch technicians, manage equipment, collect payments, and communicate with customers—all from a single platform.
How much does EyeOnTask cost?
EyeOnTask starts at $7 per user per month. A free trial is available with no credit card required and no setup fees.
Which industries does EyeOnTask support?
EyeOnTask supports 15+ industries including HVAC, plumbing, computer repair, transportation & logistics, construction, CCTV surveillance, pest control, cleaning, lawncare, pool & spa, solar installation, fire safety, and elevator & escalator services.
Does EyeOnTask have a mobile app for field workers?
Yes, EyeOnTask includes a mobile app for field technicians. Workers receive real-time job notifications, can navigate to job sites, update job statuses, communicate with the back office, capture electronic signatures, and collect payments on-site.
Can I create custom forms and reports in EyeOnTask?
Yes, EyeOnTask allows you to create multi-level custom forms linked to specific job types. These can serve as pre-job checklists, post-job protocols, or custom report templates, and are displayed directly on the mobile app at the appropriate stage of each job.
