About
First Due is a next-generation public safety software platform purpose-built for fire and EMS agencies. It replaces fragmented, legacy systems with a unified suite that covers the full operational lifecycle — from pre-incident planning and hydrant management to incident command, electronic patient care reporting (ePCR), fire prevention, and post-incident data analytics. The platform includes dedicated modules for scheduling and personnel management, training and learning management, health and wellness tracking, assets and inventory, fire investigations, and inspection/testing/maintenance (ITM). A mobile responder application keeps crews connected in the field, while the Community Connect module bridges the gap between agencies and the communities they serve. First Due AI layers artificial intelligence capabilities across the platform to surface insights, automate workflows, and support decision-making. Advanced Data Insights and a State EMS Data Repository provide agencies and state-level organizations with robust analytics and compliance reporting. First Due holds FedRAMP authorization, making it suitable for federal fire and EMS agencies, and supports cooperative purchasing for simplified public-sector procurement. The platform is designed for fire departments, EMS services, law enforcement scheduling, industrial fire and life safety operations, and state EMS data programs — making it one of the most complete public safety software ecosystems available.
Key Features
- Electronic Patient Care Reporting (ePCR): Streamlined ePCR tools that comply with NEMSIS standards, enabling EMS crews to capture, submit, and analyze patient care data efficiently from the field.
- Pre-Incident Planning & Hydrant Management: Allows agencies to build detailed pre-plans for buildings and manage hydrant inspection records, giving responders critical information before they arrive on scene.
- Scheduling & Personnel Management: Comprehensive workforce scheduling tools that handle shift management, overtime tracking, and personnel records for fire, EMS, and law enforcement agencies.
- First Due AI & Advanced Data Analytics: AI-powered insights and a robust analytics suite that help agencies identify trends, improve outcomes, and meet state and federal reporting requirements.
- Mobile Responder & Incident Command: Mobile application and incident command tools that connect field crews with real-time data, resource tracking, and command dashboards during active incidents.
Use Cases
- A municipal fire department consolidating ePCR, scheduling, fire prevention inspections, and incident reporting into one platform to eliminate duplicate data entry.
- A state EMS agency collecting and analyzing patient care records from multiple county-level services through the State EMS Data Repository.
- A federal fire and EMS agency requiring FedRAMP-authorized software to manage personnel, training compliance, and incident documentation.
- An industrial facility's fire and life safety team using ITM and pre-incident planning tools to stay audit-ready and ensure equipment compliance.
- An EMS director using Advanced Data Insights to analyze response time trends, patient outcomes, and crew performance for strategic planning.
Pros
- True all-in-one platform: Consolidates ePCR, scheduling, fire prevention, training, investigations, analytics, and more into a single system, eliminating the need for multiple vendors.
- FedRAMP authorized: Meets federal security requirements, making it one of the few public safety platforms approved for use by federal fire and EMS agencies.
- Broad agency coverage: Designed to serve fire, EMS, state EMS programs, law enforcement scheduling, federal agencies, and industrial fire safety — versatile across the public safety spectrum.
- AI-enhanced decision making: First Due AI surfaces actionable insights from operational data, helping leadership make data-driven decisions without complex manual analysis.
Cons
- Enterprise pricing: As a premium enterprise platform, First Due is likely cost-prohibitive for very small volunteer fire departments or agencies with limited budgets.
- Implementation complexity: The breadth of modules means onboarding and configuration can be time-intensive, requiring dedicated professional services support for full deployment.
- US/Canada focused: The platform is primarily designed for North American public safety regulatory frameworks, limiting its applicability for international agencies.
Frequently Asked Questions
What types of agencies can use First Due?
First Due serves fire departments, EMS agencies, state EMS programs, federal fire and EMS agencies (FedRAMP authorized), law enforcement agencies (for scheduling), and industrial fire and life safety organizations.
Does First Due offer a mobile application?
Yes. The Mobile Responder application allows field crews to access pre-incident plans, submit reports, and stay connected to the command platform from iOS and Android devices.
What is 'First Due AI'?
First Due AI is an artificial intelligence layer embedded across the platform that automates workflows, surfaces operational insights, and assists agencies with predictive analytics and reporting.
Is First Due compliant with federal security standards?
Yes. First Due holds FedRAMP authorization, meeting the U.S. federal government's cloud security requirements and making it suitable for federal fire and EMS agency deployments.
Can First Due handle state-level EMS data reporting?
Yes. First Due includes a State EMS Data Repository and Patient Registry module specifically designed to support state agencies managing ePCR data collection, compliance reporting, and population health analytics.
