About
Fixify is an AI-native IT automation and AIOps platform designed to transform how IT help desks operate. By connecting to your existing tech stack, Fixify automatically generates personalized playbooks and uses AI to handle repetitive tickets—covering over 40 common use cases such as app access provisioning, password resets, and troubleshooting tasks. The platform works through four core components: auto-generated playbooks built from your existing tools and processes, chat-native AI 'Sidekicks' that field requests directly in Slack, Teams, email, or your ITSM, dynamic automation that builds and executes workflows for new request types on the fly, and rich two-way ITSM integrations that provide real-time metrics, SLA tracking, and easy audit trails. Fixify is built for IT managers and help desk teams who need to scale coverage without scaling headcount. It resolves up to 75% of tickets automatically, provides 24x7 support coverage, and delivers the analytics needed to continuously optimize help desk performance. Whether you're looking to reduce ticket backlog, gain better visibility into IT operations, or offload routine support tasks, Fixify acts as an intelligent layer on top of your existing ITSM infrastructure. It's particularly valuable for growing businesses that need enterprise-grade IT support capabilities without enterprise-level staffing.
Key Features
- Auto-Generated AI Playbooks: Fixify connects to your tech stack and uses AI to automatically build personalized IT playbooks tailored to your business processes and common request types.
- Chat-Native AI Sidekicks: AI agents field IT requests directly in Slack, Microsoft Teams, email, or your ITSM system, providing seamless 24x7 support without changing how employees ask for help.
- Dynamic Automation Engine: New or unfamiliar requests automatically trigger the creation and execution of new automations based on existing playbooks, expanding coverage over time.
- Rich ITSM Integrations & Analytics: Two-way integrations with major ITSM providers deliver real-time metrics, SLA tracking, and audit-ready insights to help optimize help desk performance.
- 40+ Use Case Coverage: Out-of-the-box support for over 40 common IT workflows including app access provisioning, device troubleshooting, password resets, and onboarding tasks.
Use Cases
- Automating app access provisioning requests so employees get software access instantly without waiting for IT staff intervention.
- Providing 24x7 IT support coverage through AI Sidekicks in Slack and Microsoft Teams, handling after-hours tickets without on-call staff.
- Scaling IT help desk capacity during company growth or M&A activity without proportionally increasing support headcount.
- Generating real-time IT help desk performance reports and SLA metrics to identify bottlenecks and optimize team efficiency.
- Automating repetitive troubleshooting workflows such as password resets, VPN connectivity issues, and device enrollment processes.
Pros
- High Ticket Deflection Rate: Resolves up to 75% of IT tickets automatically, dramatically reducing manual workload and enabling IT teams to focus on complex or strategic tasks.
- Works With Existing Tools: Integrates natively with Slack, Teams, email, and popular ITSM platforms, minimizing disruption and allowing teams to adopt it without changing workflows.
- Scales Without Added Headcount: Enables IT departments to handle growing ticket volumes and 24x7 coverage demands without proportional increases in staffing costs.
- Actionable IT Analytics: Provides rich dashboards and SLA metrics that give IT managers the visibility needed to identify bottlenecks and continuously improve operations.
Cons
- Enterprise-Focused Pricing: Fixify is tailored for business and enterprise IT teams, which may make it cost-prohibitive or feature-heavy for small teams or individual users.
- Requires Integration Setup: Getting full value from the platform depends on connecting your existing ITSM, communication tools, and workflows, which requires initial setup time and technical configuration.
- Limited Public Pricing Transparency: Pricing is not publicly listed and requires contacting the sales team, making it harder for teams to quickly evaluate cost-fit without a demo.
Frequently Asked Questions
How does Fixify resolve IT tickets automatically?
Fixify connects to your existing tools and builds AI-generated playbooks from your processes. When a ticket comes in via Slack, Teams, email, or your ITSM, its AI Sidekicks match the request to a playbook and execute the appropriate automation—such as provisioning app access or resetting passwords—without human intervention.
What ITSM platforms does Fixify integrate with?
Fixify supports integration with major ITSM providers. During onboarding, it establishes two-way syncs to ensure tickets, statuses, and resolution data flow seamlessly between Fixify and your existing service management tool.
Can Fixify handle requests it has never seen before?
Yes. Fixify's dynamic automation engine can build and execute new automations on the fly for novel requests, using the context of your existing playbooks to generalize to new scenarios.
What percentage of IT tickets does Fixify automate?
According to Fixify, the platform automatically resolves up to 75% of IT help desk tickets, significantly reducing the manual workload on IT staff.
Is Fixify suitable for small IT teams?
Fixify is primarily designed for IT teams at growing businesses and enterprises that need to scale coverage without adding headcount. Smaller teams with very low ticket volumes may find it more than they need, but it can still provide value for teams looking to eliminate repetitive tasks.
