S
About
Gleap is a comprehensive AI-powered Customer Support OS designed for modern SaaS teams and high-growth companies. At its core, Gleap features Kai, an AI agent that resolves support tickets instantly using GPT-5 and other large language models, backed by an automated knowledge base and live chat. Beyond support, Gleap serves as a full product intelligence platform — closing the loop between customer feedback and product development. The platform offers a rich suite of tools including custom AI bots and workflows, in-app bug reporting with video calls, product tours, onboarding checklists, email campaigns, surveys, feature request tracking, and a public product roadmap. A built-in AI copilot assists support agents in real time, while multichannel support ensures customers are reached wherever they are. Gleap is built for builders — developers, product managers, and support teams who want to stay close to their users without the complexity or cost of traditional enterprise tools. Compared to Intercom, Gleap offers a significantly lower price point (starting at $119/month for a 10-person team vs. $850/month) while including engagement tools, roadmapping, and in-app bug reporting out of the box. Trusted by 4,500+ global companies, Gleap is easy to set up in minutes and integrates deeply into modern product workflows, making it the go-to platform for teams that treat support as a competitive advantage.
Key Features
- AI Support Agent (Kai): Powered by GPT-5 and other LLMs, Kai resolves customer support tickets instantly, reducing manual workload and response times dramatically.
- In-App Bug Reporting: Users can report bugs directly from within your app — including screen recordings and video calls — giving developers precise technical context to fix issues fast.
- Product Tours & Onboarding: Guide new users to their 'aha moment' with interactive product tours, onboarding checklists, in-app announcements, and email automations.
- Feature Requests & Product Roadmap: Collect structured feature requests from users and use real customer data to prioritize and communicate your product roadmap transparently.
- Multichannel Engagement: Reach users via live chat, email campaigns, surveys, banners, modals, push notifications, and in-app news — all managed from one unified platform.
Use Cases
- A SaaS startup deploys Gleap's AI agent to handle tier-1 support questions automatically, reducing support costs while maintaining fast response times.
- A product team collects in-app bug reports with video context from beta users, allowing developers to reproduce and fix issues in record time.
- A growth team uses Gleap's product tours and onboarding checklists to reduce time-to-value for new users and improve activation rates.
- A customer success manager uses Gleap's feature request board and roadmap builder to communicate upcoming product updates transparently to paying customers.
- An agency uses Gleap to manage feedback and bug reports across multiple client projects, with clients using the shake-to-report gesture to submit issues directly from the app.
Pros
- All-in-One Platform: Combines support, onboarding, bug tracking, and product roadmapping into a single tool, eliminating the need for multiple expensive subscriptions.
- Significantly Lower Cost Than Competitors: At $119/month for a 10-person team vs. $850/month for Intercom, Gleap delivers more features at a fraction of the cost — ideal for startups and growing SaaS companies.
- Fast Setup: Teams can be up and running within minutes, with no complex configurations or lengthy onboarding required.
- Closes the Feedback Loop: Uniquely connects customer support interactions directly to product development, helping teams build what users actually need.
Cons
- Less Established Brand Recognition: Compared to incumbents like Intercom or Zendesk, Gleap is newer and may have a smaller ecosystem of third-party integrations and community resources.
- Feature Breadth Can Be Overwhelming: The wide range of tools (chat, bugs, surveys, roadmaps, tours) means there's a learning curve for teams who want to utilize the full platform.
- Primarily Web-Based: Gleap is a SaaS web platform; teams needing robust native mobile SDKs or offline capabilities may find it limited.
Frequently Asked Questions
What is Gleap AI?
Gleap AI is an all-in-one customer support and product intelligence platform for SaaS teams. It combines AI chatbots, live chat, in-app bug reporting, surveys, onboarding tools, and product roadmapping into a single unified OS.
How does Gleap's AI agent work?
Gleap's AI agent, Kai, uses GPT-5 and other large language models to automatically resolve support tickets by referencing your knowledge base and product documentation. It can handle inquiries 24/7 and escalates to human agents when needed.
Is there a free plan or trial available?
Yes, Gleap offers a free trial so you can explore the platform before committing to a paid plan. Paid plans start at $119/month for a 10-person team.
How does Gleap compare to Intercom?
Gleap offers similar or superior functionality to Intercom — including AI bots, live chat, engagement tools, and roadmapping — at a significantly lower price. A 10-person team on Gleap pays $119/month vs. $850/month on Intercom, with many features included that Intercom charges extra for.
What kind of companies use Gleap?
Gleap is trusted by 4,500+ high-growth global companies, ranging from startups and agencies to established SaaS businesses. It's particularly popular among product-led teams that want support and product development tightly integrated.
