H
About
Alhena AI (formerly Gleen AI) is an enterprise-grade AI platform purpose-built for e-commerce brands that want to turn customer experience into a revenue driver. It offers a suite of AI agents including a Shopping Assistant that acts as a 24/7 conversational salesperson, a Customer Support Assistant that auto-resolves over 80% of incoming queries with accurate, on-brand answers, and an Agent Assist tool that empowers human agents with real-time suggestions to shorten handle times. The platform is designed to be hallucination-free, ensuring customers always receive reliable, brand-consistent information. Alhena also features Voice AI for automated voice-based support, Social Commerce capabilities to convert Instagram and WhatsApp conversations into checkouts, and an AI Visibility tool that tracks and optimizes how products appear across AI search engines like ChatGPT, Gemini, and Perplexity. Deep integrations are available with major helpdesks (Zendesk, Intercom, Gorgias, Salesforce), e-commerce platforms (Shopify, WooCommerce), and communication tools (Slack, Discord). Brands like Victoria Beckham and Tatcha have reported AOV uplifts of 20–38% and significant reductions in support workload using Alhena. It is best suited for mid-market to enterprise e-commerce, fashion, travel, beauty, and home furnishing brands.
Key Features
- AI Shopping Assistant: A 24/7 conversational shopping companion that guides customers from discovery to checkout, boosting conversions and average order value.
- Hallucination-Free Customer Support: Auto-resolves over 80% of incoming support queries with instant, accurate, on-brand answers — no fabricated information.
- Voice AI & Social Commerce: Automates voice-based support and enables customers to shop directly from Instagram and WhatsApp, turning conversations into checkouts.
- AI Visibility for E-Commerce: Tracks how products appear across AI search engines (ChatGPT, Gemini, Perplexity) and provides actionable recommendations to improve AI discoverability.
- Revenue & Performance Analytics: Provides deep analytics to trace revenue back to specific AI interactions and identify the highest-ROI paths to scale the top line.
Use Cases
- An e-commerce fashion brand deploys the AI Shopping Assistant to provide personalized product recommendations 24/7, increasing average order value by guiding shoppers from discovery to checkout.
- A beauty and skincare brand uses the Customer Support Assistant to auto-resolve over 80% of order tracking, returns, and product FAQ queries without human intervention.
- A travel and hospitality company integrates Alhena's Voice AI to handle booking inquiries and FAQs over the phone, reducing agent workload and response times from 40 minutes to under 1 minute.
- A luxury retailer leverages Social Commerce to let Instagram followers browse and purchase products directly within DM conversations, converting social engagement into revenue.
- An e-commerce manager uses the AI Visibility dashboard to monitor how their products appear in ChatGPT and Gemini search results and optimizes their catalog to get recommended over competitors.
Pros
- Hallucination-Free Guarantee: Unlike generic LLMs, Alhena is engineered to deliver only accurate, brand-verified answers, reducing the risk of misinformation in customer interactions.
- Proven Revenue Impact: Real-world case studies show AOV uplifts of 20–38% and revenue contributions exceeding 11%, making it easy to justify ROI.
- Extensive Integration Ecosystem: Native integrations with Shopify, Zendesk, Gorgias, Intercom, Salesforce, Slack, and more allow deployment within existing tech stacks without friction.
Cons
- Primarily E-Commerce Focused: The platform is heavily optimized for retail and e-commerce use cases, making it less suitable for B2B SaaS or non-transactional industries.
- Enterprise Pricing Complexity: While a free tier exists, full-featured plans with advanced analytics and voice AI likely require contacting sales, with pricing not publicly transparent.
Frequently Asked Questions
What makes Alhena AI different from other AI chatbots?
Alhena is specifically designed to be hallucination-free, meaning it only provides answers grounded in verified brand and product data. It is also built with a revenue-first approach, combining support automation with active shopping assistance and upselling capabilities.
Which e-commerce platforms does Alhena integrate with?
Alhena integrates natively with Shopify, WooCommerce, Salesforce Commerce Cloud, mParticle, Narvar, ShipStation, EasyPost, and Shippo, among others.
Can Alhena handle voice-based customer interactions?
Yes. Alhena's Voice AI feature can automate approximately 80% of voice queries with instant, brand-aligned answers, reducing ticket volume and improving customer satisfaction.
Is there a free plan available?
Alhena offers a 'Start for free' option, making it accessible for brands looking to trial the platform before committing to a paid plan.
What is the AI Visibility feature?
AI Visibility is a tool that shows e-commerce brands how their products are being surfaced (or overlooked) by AI search engines like ChatGPT, Gemini, and Perplexity, and provides recommendations to improve AI-driven discoverability.
