About
GoGoGrandparent bridges the gap between modern on-demand service apps and seniors or people with disabilities who may not own or feel comfortable using smartphones. By calling a single phone number, members can request rides through Uber or Lyft, order groceries via Instacart, have meals delivered through DoorDash, arrange prescription pickups, and book home services ranging from housekeeping and dog walking to plumbing and landscaping—all without ever needing to download an app. Behind the scenes, GoGoGrandparent's GoGoGuardians monitor every request in real time, confirm service details, track deliveries, and alert family members or caregivers about trip status and arrivals. The platform integrates Direct Express (Social Security's prepaid debit card) alongside standard payment methods, making it accessible to members on fixed incomes. For healthcare organizations, senior living communities, and government agencies, GoGoGrandparent offers enterprise partnerships that extend these services to entire resident or patient populations. The companion GoGoCare telephonic program helps members manage healthcare needs and maintain independence longer. Membership tiers—Basic, Value, Premium, and Total Care—allow individuals and families to choose a plan that matches their usage frequency and budget. Millions of requests have been fulfilled for hundreds of thousands of people living independently at home.
Key Features
- Phone-Based Access: Members request any service by calling a single number—no smartphone, app, or internet connection required, making it truly accessible for all seniors.
- Real-Time Monitoring by GoGoGuardians: Human GoGoGuardians track rides, deliveries, and home service requests in real time and proactively alert family members or caregivers at key milestones.
- Comprehensive Service Marketplace: Covers transportation (Uber/Lyft), grocery delivery (Instacart), meal delivery (DoorDash), prescription pickup, and a wide range of home services including housekeeping, dog walking, and handyman work.
- GoGoCare Telephonic Health Program: A dedicated telephonic care program that supports members in managing chronic conditions and healthcare needs so they can live independently at home longer.
- Flexible Membership Plans: Four membership tiers—Basic, Value, Premium, and Total Care—let individuals and families choose coverage that fits their usage level and budget, with Direct Express card support.
Use Cases
- A senior without a smartphone needs a reliable ride to a medical appointment and requests one by calling GoGoGrandparent, with their adult child automatically notified when the driver arrives.
- An elderly resident living alone schedules weekly grocery deliveries by phone so fresh food arrives without requiring a car or family assistance.
- A person with a mobility disability uses GoGoGrandparent to arrange same-day prescription pickup after their doctor sends a new prescription to the pharmacy.
- A senior living community partners with GoGoGrandparent to provide all residents with on-demand transportation and home care services under an enterprise agreement.
- A family caregiver managing a parent's care remotely relies on GoGoGrandparent's real-time monitoring and notifications to ensure their parent's meal deliveries and ride trips are completed safely.
Pros
- No Technology Barrier: Works entirely via landline or cell phone call, removing the smartphone and app hurdle that prevents many seniors from using modern on-demand services.
- Safety & Family Peace of Mind: Real-time monitoring and caregiver notifications mean family members always know when a loved one's ride arrived or delivery was completed.
- Wide Service Breadth: A single membership unlocks transportation, food, prescriptions, home maintenance, companion care, and virtual fitness events—a true one-stop solution for aging in place.
- Broad Geographic Coverage: Available across all 50 U.S. states, Canada, and Australia, making it one of the most widely accessible senior service platforms available.
Cons
- Concierge Fee on Top of Service Costs: GoGoGrandparent charges a concierge/membership fee in addition to the underlying provider costs (Uber fare, Instacart fees, etc.), which can make individual requests more expensive than using apps directly.
- Service Availability Tied to Underlying Providers: Ride and delivery availability depends on whether Uber, Lyft, DoorDash, or Instacart operate in the member's area, which may be limited in very rural locations.
- Limited Self-Service Digital Experience: Members who are comfortable with technology have fewer self-service digital tools; the phone-first model can mean longer wait times during high-demand periods.
Frequently Asked Questions
Do I need a smartphone or internet to use GoGoGrandparent?
No. GoGoGrandparent is designed specifically to be used without a smartphone or internet connection. Members simply call 1 (855) 464-6872 to request any service at any time, 24/7.
Which services can I access through GoGoGrandparent?
Members can request rides (via Uber or Lyft), grocery delivery (via Instacart), meal delivery (via DoorDash), prescription pickup, and a range of home services including housekeeping, handyman work, dog walking, landscaping, companion care, and more.
How does GoGoGrandparent keep family members informed?
GoGoGuardians monitor every request in real time and send notifications to designated family members or caregivers at key moments—such as when a driver is on the way, when the ride starts, and when the member arrives safely.
What payment methods does GoGoGrandparent accept?
GoGoGrandparent accepts standard credit and debit cards as well as Direct Express, the prepaid debit card issued by Social Security, making it accessible to members on fixed incomes.
Is GoGoGrandparent available outside the United States?
Yes. GoGoGrandparent is available in all 50 U.S. states, Canada, and Australia, and continues to expand to new locations.
